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I had a good ssl cert now you want to pump me for more money?
The system is not user friendly, and often has issues with connection.
The storage is too low and costly.
I haven't been able to access my websites for weeks and the chat assistant just keeps telling me "it should work". Well it doesn't. I am currently working to transfer to a different hosting service as this has cost us significant business.
I had no information about building a site, but your facilities and support are excellent,and i was able to build my own website,very easy for building
Problems: Accessing my account, customer service not able to solve the "We are having a problem that our techs are trying to resolve" (paraphrasing) customer service recommending I check my Service Provider, (which have checked and it's not their issue), customer service ignoring that I ask for some compensation (like a refund re dates my accounts will not load). Accessing my account is so inconsistent (which are 2 business accounts) that I don't trust the service anymore and am looking for other providers to transfer to).
We rarely if ever receive email notifications that people have left messages for our business on the contact page. I have to go in and search several times a day. The website has been down several times and when this happens I am unable to check.
I have never had such bad customer service in all the years I've dealt with tech-support chat lines. They escalate your problem or tell you it is and still nothing happens. I set up three new emails on Google workspace and no one at domain.com. Can get them LinkedIn activated. It's been over a month tonight. I just spent two hours on a chat line because they sent me an email saying I had to verify ownership of my domain. When I tried it won't let me finally the chat says I don't need to do anything here. I'm thinking the escalation is finally been resolved. I could go on and on, but it's such a waste of time. Don't use their service.
I recently transferred 2 of my domains to domain.com in exactly the same manner i.e for a period of one year as they were offering a good deal.
Ironically, for one of the domain, they automatically renewed it for another 2 years period at a very high rate without even my consent. Now when I filed a complaint they say they are helpless.
Also, during the entire migration process, for the 2 domains they charged me 4 times. After breaking my head with them for 2 days then finally refunded me for the 2 extra transactions.
Really felt like I did a big mistake by migrating from my previous domain register - InterServer. InterServer is such a professionally run company. They are just superb!
Domain.com is really really pathetic and I am just waiting to end my relationship with them...
I cannot log in my account for months. Contacted customer support multiple times, tried out different solutions on my side, didn't work. They promised a fix on their end twice but weeks after I still cannot log in.
Worst part is that my domain is expiring. I asked to get the authorization code twice to transfer my domains to renew them, but still, the promised email with the codes never arrive.
I'm really disappointed with their customer support and their system seems very broken. I don't know how to fix it and it's really exhausting for me as the domain owner.
At least give me my authorization code. This isn't hard right?
Domain.com was initially very responsive and took my money for website builder and hosting. Despite purchasing an SSL certificate twice now on top of website builder and hosting package, my website remains not secure, and customer service reps refuse to respond to my live chat and email inquiries. I even reached out to the CEO on LinkedIn; again with no response. Such a horrible customer service. And now I am stuck. Stay away form doman.com
This guys charged me 154 dls after I was contacting them and asking not to be charged and delete my domain. Now I contacted them after more than a year via chat and they told me they can be only contacted via chat. They designed the customer service the way they were protected. After more than an hour in a very delayed chat they said they can't do anything and it was my responsability to contact them before. How?
Last night, I discovered the system was being upgraded. Today, surprise! My complimentary business email - poof and disappeared. I was informed when I contacted them first, that it never existed. Then, we are sorry about your inconvenience Pay $45 for hosting and like magic, my email will be up and running. Is this how a business should treat a as they put it, "loyal customer?"
Horrible customer service. Additional domain created that would automatically renew once your "promotion" runs out. Asked to share the answer to my security question! Terrible. Will never use again.
I'm struggling to figure out how to use everything.
No status updates yet. No success in domain brokerage.
It's a pretty convenient service for buying a domain with a lot of options, I always find the most suitable one, it's convenient that you can choose for how many years you buy the domain. I was pleased with the support service and the DNS connection speed of less than 7 hours!
Why so many DNS settings?
Completely misled about the price, the USD. Not cheap at all!
Thank you so much for your help and this company you created for us to use
Managing dns settings have taken me forever and I still can't find it…
I can't figure out how to redirect my website to the domain I just purchased!
