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It has been a good experience besides the almost a month not able to get on my account / website.
Domain.com has been extremely disappointing, the customer service is subpar and I do not plan on renewing the services.
Unintegrated services. Chat support is inadequate and not integrated. It should be integrated and we should have access the some chats. Also user friendly interface may be positive
I have tried for weeks, WEEKS, to update my credit card for billing, add a new one, or even use PayPal to save my domain names from expiring. I have interacted with your chat folk over a dozen times. Without success. Every form of payment is rejected. EVERY FORM OF PAYMENT is REJECTED. I am losing my domains.
But it seems random. Some individual ones I have been able to renew via PayPal, but not directly. I am devastated. Investments I have made just lost. Nobody I can talk to. NOBODY that my credit card companies can call, as the telephone number on the invoice is false. The very number you provide Amex is a fake number that is not in service.
I have been on a call with Amex while they used every tool at their disposal to contact you to sort this out.
And, your really $#*!TY cromer service chat folk refuse to do a manual entry after identifying me through all the required procedures.
SO, After 14 years of loyal customer service, I am tossed to the gutter and my domains discarded.
You get one star only because I cannot give zero. This is a tragedy and a travesty.
Very bad support and User experience in the website. It is become more difficult to use year after year with each update. My account here is more than ten years ago, and managed hundred of domains on it over this period
The website is a pain to navigate. Constantly having to click through ads. Upselling confusing levels of service. Difficult to simply get to email.
Every time it changes hands it becomes more difficult to access and resolve issues.
Awful service. My website is inaccessible because of SSL certificate fault ( on the domain.com side) and technical do not help even after 8 times I had wrote to them. No real help or compensations, only promises.
I purchased SSL. But due to some server error on your side (see case E-*******), it could not be implemented. Your server admins asked that I cancel it and then repurchase it. When I try to repurchase it, it gives me an error message. I contacted your support, and they said that I should clear my cache and try again in an hour. I did so, and as I predicted, I got the same error message. All I want to do is have my website SSL enabled. That's a very basic fundamental thing. Nothing fancy. Your terrible system has been unable to do that for me.
Only the website builder is bad. Domain.com is easy to use. The blog app on the website builder is horrible.
You offer 2FA via phone in the Profile Page area but, only send via email. And that email takes 3-4 minutes to receive which is relatively stingy given we have a 10 minute window. And, why on earth force us to review the account privacy page every.single.time.we.login.to.the.website? This is abusive marketing. Just take us to our domains profile page and let us go about our business. Do you honestly believe legacy domain owners want to see this every visit?
It takes a bit too long to log in. Too many buttons to press. But, I DO appreciate the recent updates to make the interface more user friendly.
I have been charged for domain privacy and protection for a domain that has expired. I was also charged privacy and protection for another domain that had expired also. Simply not good enough.
Your system kicks out and is limited to you youtube videos. Otherwise great templates
I would have given a better rating should I not have had to request 2 refunds for the Google Workspace that was never activated on the portal. Should have been tested prior to offering it to me. I spent way too much time waiting for your developers to fix the portal then more time trying to get a refund, etc.
I haven't been able to upgrade my Google workspace for a month now. All anyone says is they are working on it.
You should have recordings of all my issues with your service in your support chat transcripts.
Today everything is fine. Logging into your account via the Chrome browser was a bit glitchy. But now it works.
Worse system. Cancel stupid code verification. Makes waste of lot of time
Try to be smart
Before I could easily configure the redirection of a domain to another url, now it is very difficult
