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The update on the page layout has left us lost on where the tools are located. Many of the tools seem to have been removed
I like the direction your going with the new dashboard however there are some things i have come across that have been kind of a step backwards... the transfer epp auth code has been an issue and there have been a couple of other issues as well.
Issues with domain purchase. Process has taken way to long to get it resolved.
Still having some trouble in navigating as compared to previous.
I have been with domain.com since 2019 and it was a really painful experience. Many issues - from losing an entire website and email account due to an interruption in automatic payment that I have not done myself, but was due to a bug on domain.com's side. To issues of SSL not being activated, payments that show up in paypal but don't show up on the billing page on domain.com, etc. etc. I am sorry to say, but I am not satisfied with the services, and I find domain.com to be unreliable and a liability to my business.
Users are unable to export invoices - this is an issue that has been brought to your attention several months ago yet remains unresolved
Support not helpful at all waiting more than 2 days to create an email account
After your interface upgrade my company has experienced nothing but problems from your service. Its unacceptable that domain.com does not even offer an email of chat logs and instead suggests I take a screen shot of my chats with your customer support! This experience has made us reevaluate our continued use of domain.com and we had decided that another domain registrar offers far superior support and we are now working on a migration plan to end our relationship with Domain.com
We are now in the process of migrating our URLs over to
It is more about selling than customer service after I have purchased my domain. I have been trying to create an email using my new purchased domains unfortunately, everywhere I click is about trying to sell me new stuff I don't need or want
How come you charge for privacy of my private information? You have to meet the security standards else I will leave your platform
I don't believe you're transparent enough with your domain plus privacy protection. I will be calling your offices shortly.
The email prompt is terrible; it always logs me off, I can't access half the time and i can't use it on POP3
Absolute worst experience ever. Domain was down for 4 days with no resolution from support. Transfer auth code is not getting sent.
Don't do upgrades through Domain.Com websitee, it never update the backend. It ends up double charging, something seriously wrong with their website and support
I have 2 step verification for the control panel.
Nut there is no 2 step verification for email login.
Can you please provide 2 step verification through phone for email login
I do not like the new UI and more aggressive up sell
I appreciate the platform and its multiple uses; however, communication and timely resolution of issues have not met expectations.
Getting my problems sorted out very quickly and efficiently through chat is very much appreciated. Thank you.
There needs to be a support number. Sometimes it's easier to explain things via phone and get issues resolved faster. I have hand injuries and typing in chats is not easy and there are a lot of typos that result in confusion on your end.
Repeated notifications about domains I purposly want to expire. There should be an option to turn off notification for domains you explicitly want to expire and never renew.
