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Updated account page is much worse and removes features that were there when I created my account.
Please change the popup window for privacy add-on by adding a "do not show again" option. It bothers me all the time when I log in.
SSL renewal has taken almost a full month with no resolution in site. Each time support is contacted, they say all the right things, but nothing has been actually done.
The new website update is terrible! Your website used to be user friendly, now it's no longer useful and is almost impossible to use. You can't find anything anymore on the website, and customer service chat is NOT and no longer helpful. If these issues aren't resolved, I plan to no longer use domain.com because it's a HUGE waste of time trying to use your website. Now your website is nothing more than a sales pitch.
So far so good
This website has performed as well as I expected
I lost my business, very hard to deal with domain.com
Great support help all the time. Everyone is very helpful
Great support help all the time. Everyone is very helpful
I want to express my disappointment with the lack of service and support I've received from domain.com regarding my SSL certificate. Despite having a valid certificate, my website continues to display as 'Not Secure.' On two separate occasions, I reached out to domain.com through their online chat feature, only to be told that the engineers are aware of the issue and are working on it. However, it's been close to a month now, during which time I've paid for a service that I'm not receiving the benefit of.
When I inquired about compensation, I was offered a mere 10% off my next renewal, which I find unacceptable given the current circumstances. It's unfair to expect me to pay for a service that's not functioning as it should. A fair and reasonable response would be to suspend charges until the issue is fully resolved.
I've escalated this matter to the CEO, Sharon Rowlands, in the hopes of finding a fair solution. I believe it's crucial for domain.com to prioritize the satisfaction of its customers and address issues promptly and appropriately.
We have experience some issues with our email server at RoundCube, but we enjoy working with you. Thank you.
On more than one occasion I discovered that my DNS CNAME and A records had disappeared. When I tried to open a support ticket it turned out that domain.com won't let you do that; you can only communicate with the company through a crippled chat interface. The first time it happened the rep claimed the DNS servers hadn't lost anything, so the next time it happened I documented the responses from domain.com's DNS servers with screen shots and this time the rep admitted that other customers had experienced the same outage. I tried asking him how I would go about getting a refund for the remainder of my registration period but he wouldn't answer my question. Another hole in the service is that there is no way to export the DNS entries for backup, a feature that even GoDaddy provides.
The new updates make logging in more difficult and it take longer to navigate to the individual features.
I wish it had drag and drop functionality to design pages and I would REALLY love a message board/forum option.
Domain.com has worked very hard to keep my business, thank you
Making unauthorized charges. Also for YEARS I have not been able to link my email service. Website set up, editing, is not stream lined and simple to login and edit.
The new design has a lot of missing actions and options and i feel that i have no control to the system any more
Change platforms - no advanced warning - it is less efficient, more convoluted, harder to find the what and where, our ONE [1] Account somehow ended up becoming FIVE [5] Accounts all with different Account Numbers [what the heck]... and more.
Transferring a domain is now a senseless process that use to take one two seconds with the domain name entry plus the authorization code entry - all on one page all at the same time. Now it seems so hard to find and I am still awaiting anwsers on One Latest Transfer - only because of this new BAD Platform.
Since we do biz across many of NEWFOLD newly acquired Companies - Dotster, BlueHost, etc., all the registrar are the same BAD set-up and Bluehost has gotten childish - harder to find things, it has been dummied down.
Please check all this out and please just go back to the old set-up. Easier, faster, better.
Cannot go direct to my emails, what a hassle. Tired of seeing the scare tactic for me to purchase additional protection when I already have it in place.
Outstanding Registrar, n Hosting Services / Features... ( -:
This product has really gone downhill and the remote only customer services is terrible
Domain.com has taken multiple SSL charges for the same account, and refused to delete them, remove auto renew, and will not refund same for hosting website Solarinstitute.store
