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Excellent Service so far. Really enjoyed the interactive setup and ease of usage.
Creating emails is very cumbersome and that is a major tool for company use.
Upgrading services is not easy, and the live chat agents never seem to be able to answer my questions or help me achieve what I need to do.
The customer service is more mechanical than helpful. I was told to wait 24-48 hours for a fully paid service to be activated. Even after waiting nearly an additional 24 hours that service was still not available and I was told to wait an ADDITIONAL 24-48 hours. If rapid service and quality assistance is what you'd like domain.com is not the right choice.
Unauthorized charges led me to cancel my account. The charges are exorbitant.
domain.com doesn't recognize my user id so I'm unable to get it to my account to get my domain name compliant. I tried to chat with them, but they close the chat after just 3 seconds. I tried several times, but in 3 seconds the chat closes. I called their 800 number that I had to google to find and I get a message, "This call is not included." and click (they hang up). I can't text them,because I can't get into my account. This is by far the worst Customer Service experience ever. In the meantime my online business sits dormant, unable to generate money. I ought to be able to recover the money I'm losing because of them.
I have been waiting for a month for a solution to the website builder service problem and they have not been able to solve it for me.
Every year it seems to be an issue with my ssi certificate. Always takes months to resolve.
So far so good. The new look of the platform is more user friendly but has more ads than before. Internal ads so that we can buy add ons. No need for that in my opinion. Thank you
Heavy to access, takes more time for loading, and for some reasons i cannot create new mailbox except forwarder
Do not like the new change, can not find where i need to go easily and the system freezes or kicks me out very often now
Not easy to get to where i want to go in the website since the remodel
Several processes are designed to avoid leaving the service and It jus bothers all the time. It takes forever to recieved EPP codes for transfers, for example.
I have contacted assistance via chat many time to solve SSL and the issue that mt web site is still lable as "not Secure" this have never been solved and is affecting my business. Not happy with the services!
Setting up wordpress on one of my domains completely crashed out of the new, and totally messed up new interface. Then, when the old interface intervened and allowed me to continue, it did not save my password even thought it indicated that it did. What a f-ing mess.
Absolutely terrible. I have had constant issues with this hosting service for well over a year and the main issues have yet to be resolved. I was forced into this business relationship and will be moving as soon as possible
You $#*!ed a good system. I will not renew as email forwarding still does not work
First thing you try to upsell me on privacy. Namecheap includes privacy for free and does not "attack" me the moment I log on.
I have been hacked twice on my domain account and the "chat" people are not helpful!
Not happy about Domain.com
From a first class service it went down to your typical Indian-callcenter-practices with zero regard for the business of the customer.
