DiscountMugsReviews 344

I ordered 13 shirts on May 29,2019. It said expected delivery June 7-8. Looked on June 1, 2, 3 and it said the same thing. Called on June 4 and they said order would not come till June 10 or later. So I paid 20 bucks for rush shipping to get it delivered on June 7. Called June 5 and they said June 7 is still expected delivery. Called June 6 in the AM and they said they will overnight the shipment. Called at 3 pm and they said wait till 8 pm to get the fedex tracking number. Called at 5:30 pm and they said, it wont be shipped overnight.

In my 13 calls to discountmugs they were NEVER able to tell me the status of the order. They made multiple promises to call/email back with updates and they never did.

So they issued a refund and said they would still deliver the shirts. Today is June 17, there are no shirts and when I check online it says order cancelled.

If I could give zero stars, I would! Don't use DiscountMugs! I paid extra for expedited shipping, however, when I called after they missed the estimated delivery date, they told me my product was still in production. I was never notified that my product would be late. Management needs to work on their communication to let people know their orders will not be fulfilled on time. I will NEVER order from here EVER AGAIN! There are plenty of other printing companies that will make sure to get orders delivered on time. Don't use DiscountMugs.

DO NO TRUST Discount Mugs to get your items on time. If I could give them zero stars I would. We ordered koozies for an important event for our organization. Online they promised delivery the day prior to the event if we paid expedited shipping. No problem. Well, I never heard from them, did not receive any follow up emails or tracking information. When I called customer service once again they promised to have the koozies on time and of course they hadn't even gone into production the day that they were due to arrive. To add insult to injury, the only remedy they could deliver on was to remove the expedited shipping cost (that they could not deliver on) and a $25 in store credit. No thank you!

I recently placed an order with Discount Mugs for an upcoming non profit charity Walk-a-thon. I explained to the rep I would be hosting this event in Ca as I'm based in NJ. I placed the order on 4. 1. 19 and my event is 4. 14. 19. I paid extra to have the order "rushed", to be received on 4.8 as I was hoping to receive them before I left for LA. They never were delivered on 4.8. I called the company and received some story that they were not sure what happened to them and the production dept was not sure if they would be able to produce them. Later that afternoon, I spoke to another rep and she promised me it would no longer be a problem as long as they could now be shipped to CA. On Friday, April 12 I decided to call to see where they were in transit and after being put on hold for over 15 minutes - "they stated we are sorry but are not able to produce these at this time". I never once received any type of notification that they were unable to deliver the product. This was a basic item, 100 sling backpacks with a one color logo. So now I have over 400 walkers attending a charity event tomorrow and we have nothing to recognize our "patients" with a thank you gift. In my 26 years of working in non profit sector, I've never worked with such an unprofessional company. How do you NOT contact someone to let them know the item you purchased is not being produced. I will make sure I do my do diligence and let everyone know in my line of business that this is not a company you want to work with. If they can't produce 100 plastic sling backpacks in 2 weeks and advise the consumer know they are incapable of doing this, what does it say about them...

We have had nothing but terrible service from this company from the start. An order was placed, with an estimated delivery date of about 2 weeks. Those 2 weeks came and went and upon checking status information, our product had not even finished production yet. After having 5 additional phone calls with customer service and even getting a supervisor involved, I was lied to about production times and about order status over and over again. Now over two weeks past my estimated delivery date, they may finally be about ready to ship out, maybe. I'm not holding my breath though as I've heard the same lies over and over again from their other agents. No one knows what's going on over there. I have asked for multiple calls back regarding an update that was supposed to be looked into which I never received and had to call back myself to try and gather the information only to find out nothing new was actually found out. I would never recommend going with this company for any service ever again and once I get the product I've paid for, I will be severing ties completely. Zero communication, zero trust, zero reliability. No thanks.

I ordered a bunch of water bottles from this company to sell in a fundraiser for my nonprofit arts organization. A couple weeks after distributing the bottles I got multiple complaints that the graphics were rubbing off and bottles were leaking. I attempted to contact customer service via their online chat, email and phone but was ignored. Finally a colleague got through but the "grace period" had passed; the company requested a photo of 5 bottles together showing a leak! As the bottles had been shipped far and wide to various people around the state and country, this was impossible. They didn't even address the crummy job they did printing the graphics which was unreadable within a month of getting the bottles.

Sadly for the company, this was a trial run for future projects building up our organization's swag program, so they missed out on far more opportunities to make money.

Very poorly imprinted product & unsatisfactory service. Quality of lettering is superficial and has rubbed off within a few weeks of light use. The shipment arrived in a crushed and damaged box reeking of a spilled, unidentified liquid. Support Personnel has been very reluctant in pursuing these claims -- despite detailed photos. We are extremely dissatisfied with this particular order, especially as it contrasts so markedly with our previous shipment of commemorative mugs. It is doubtful that we will reorder again from this company.

I paid $95 to have this rush ordered on 9/18, you know because their website specifically states, "On Time Delivery", welp on 9/18 this shipment was still in production, when I brought it to their attention on the website chat I was told please wait 24-48 hours to call about the status but that they were looking into it as I was adamant that I needed this by Friday 9/21. Well on 9/19 I get an email that the shipment is being shipped and is expected on 9/25 - the earliest would be 9/24- too bad I said I needed it know later than 9/21. So when I said I wanted a refund they originally weren't even going to give me the full amount, not until I got irate with them did thy offer to refund the money - mind you the amount does not include the $95. They need to take "On Time Delivery" OFF their website - asap.

Horrible quality and horrible customer service! I ordered 300 magnets that arrived completely blurry (like there were clearly two separate lines of color that were supposed to be single color). I asked for a refund and was told that they would give me a 30% refund for a completely unusable product. I told them that wasn't acceptable and if they wouldn't refund me then I needed a reprint. That was 5 weeks and 4 customer service reps ago and I still have not been provided with any solution. Reps don't respond to emails and don't call you back when they say they're going to so you have to start over every time with someone new who always blames it on the vendor. Such a horrible business move - I just want them to take responsibility for their business and resolve this in a reasonable way instead of giving me unusable products.

If I could leave a negative 100 to infinity rating I would.
DO NOT ORDER FROM THIS COMPANY! YOU WILL REGRET IT!

I ordered 150 tote bags and when they arrived they were ALL PRINTED WRONG! And not like the proof that was approved. Lucky for me I (initially) had enough buffer time to get a reprint an a new shipment in... however after making many customer service calls and sending numerous emails I was able to submit a claim and guess what... they denied it with out even notifying me (more time wasted).
After many more days of calls and emails they reopened the claim and approved a reprint... they stalled so much on the process that I was unable to get my product in time for my event even though my initial order was placed one month ahead of my event!
Needless to say disappointment does not even describe my levels of frustration.

OH YES I FORGOT... they sent my order out to a 3rd party vendor that they could not even contact huuuuummmmm! SHADY! I am still waiting for my refund... I shouldn't hold my breath on this.
Here is to money, time, energy, and creativity lost! How much is that worth to you...

Simply ordered 24 custom printed mugs in black ink. This should be almost impossible for them to mess up. However, the print on at least 16 of these mugs (maybe more... we started selling them as a fundraiser before we noticed a problem) is peeling off. Contacted the company by phone and they refused to do anything. I asked to talk to a supervisor and no one was available. I was promised a call back from a supervisor before the end of the business day. No call came in. No email contact was made either. I emailed them 3 days after I called them. Another 3 business days later (5 days later) I still have heard nothing from them. I filed a complaint with the Better Business Bureau today.

My committee wanted to order a simple frame with a logo. We knew we had to order 4 weeks in advance to be safe. After 2 weeks went by they tell us they cant get the item we wanted, we would have to order another color (probably to clear their inventory) and we had to make that decision that day to get our order on time. Well we dont like being held hostage so we cancelled and found another company who fulfilled our order in two weeks.

Only half the order was delivered. We received one pallet of boxes that was supposed to contain 850 custom-printed mugs, but when we broke it open after it had been at our receiving warehouse for about 2 weeks, we found that there were only about half that number. I called to ask if there was another pallet somewhere, and was told that we were outside of the 7-day-from-receipt complaint window and that there was nothing they could do.

I paced a order for bags. Bags arrived with stray ink marks and pinholes all over the bags. It has been over 3 months with no resolution. They keep asking me to send photos which i have done 3 times. They told me they would replace the bags then never did. When i contacted them about the replacements 2.5 weeks later they said they were now not going to replace the bags until they had more photos. I have asked them to send me a return label many times for the bags and to refund the money. They simply respond saying they cannot do anything until i send them photos... again for the 4th time.