DirecTVReviews 470

Today, I was told by Direct TV my service was turned on automatically because I suspended the service 6 month ago. Now there a $230.00, bill that was automatically generated due to company policies. DirecTV is stealing money from hard working people. I'm speaking with the Supervisor supervisor that's telling me that he cannot do anything of that $230 bill Even though services were never used he still needs to go with policy and the multimillion dollar directv needs to charge hard working people for services they did not render. Anybody out there please go with someone else directv is sucking and malepionary how much they charge for cable television. It's better to get the apps and just use Internet.

After being a Directv customer for 20+ years, and tolerating price hike after price hike, we finally decided to unplug. This was sometime around September or October. Directv had my charge card number as that was how I paid the bill. So we finished, returned our equipment, and went on our merry way. FIVE MONTHS LATER I receive a bill in the mail from a credit company stating I owe $78. I was NEVER contacted by Directv or their owner, AT&T, despite the fact that they have my home number, both mine and my husband's email addresses, both of our cell phone numbers, and my home address. Instead, they send the account of a loyal customer to a credit company FIVE MONTHS after THEY screw up by not billing the correct amount to my Visa. If this is how they treat loyal customers, there is no hope! Directv has gone steadily downhill since selling out to AT&T. Instead of dealing with someone here in the US, you deal with a call center in God knows where. Although they try to be helpful, they clearly are dealing with a script and you get nowhere with them. The website is a mess with no way of reaching anyone! Do yourself a favor and watch, stream elsewhere!

Worst company ever! There is no communication that doesn't go thru at least 2 people first and neither ones knows what the other one has done. What makes this whole thing worse, I don't many choices, I live in a rural area and my Choices are very limited. But even with that being the case, they should all try and get on the same line. We have been waiting weeks to get service, and this last time I called, I called 3 times prior, they said they didn't come when the email said they would come because no one verified the appt... what? Nobody called me, so I figured the email you sent to me was verification. Then, the 4th person, I spoke to today kept me on the phone while she tried to contact the dispatcher who sets up our area and couldn't. She said she called over a manager to help her with the call. I was on the phone for 1hr 7min 15 sec. I now have a new date for installation, but not with the people in our area, she said they are sending someone from another dept. I hate that just because we choose to live rural and you offer us service, that you treat us like we don't matter.

Expensive. They also have dictators tendencies, they will decide what information you get and when.

Flush it now. Do not send them your money.

DirecTv cancelled One America News based on lies and inuendo. In my opinion, they are taking control of our viewing freedom based on current government lies. What's next? Will directv become completely government owned like China? Plus, their service is very poor. I will be cancelling directv.

Since I've been on directv over 10 years their service has declined at an alarming rate I have dvr to record so I can time commercials now a 1.5 hr movie is 4 hours long also on a regular show there's 4 minutes of ads every 5 minutes of programming and the same shows over and over again 24/7 every week I only watch 6 channels and I'm getting mighty pissed off somethingbmust be done or I'm leaving I prefer local channels and 1 get 12 HD channels here for free

So Ive had directv for a while, i recently moved and had alot of questions to ask before my move. First did they cover the area. What the charge on moving location? Do that change my bill? Etc. When i asked customer service my question the ensure me that the transition was easy and it should affect my service/bill and any way. I was happy to that it was not going to be a headache! Once the move happened and as of today its been a real pain. Not only did they jack my bill up but they lied and tried to have my pay for whole new equipment fee. I immediately called and reiterated the conversation to the rep of what was told to me just 3 day prior. When i was on auto pay these at&t directv company was taking extra money her and there. Today it was confirmed they put me in contract, jacks the bill up every 2 months. Can Not offer any better package for the one cable service i have. They did not honor their owe sale pitch. Just a COMPLETELY WASTED my time!

When you finally decide that you have had enough of AT&T and DirecTv and you call to cancel, get ready it's quite the ride. They will send you to the "customer loyalty department" where they will make you a great offer to stay with them. The problem comes in when you get the next bill and it doesn't match what they have agreed to. Then the whole cycle starts all over again. If I went into detail, I'd end up writing a book. Just beware as the truth is a moving target. I changed to YouTube TV for $65 a month including all the sports channels and you know what? It doesn't go out when it rains...

Long story short version. Was with company for 22 years literally and I never never never received thee right amount of bill the representatives said I would pay. After promotions and misleading information I finally closed/left these con artists as of 2/10/2022. I'm free I'm free I'm free never will they get another 298.00 out of me or $179.00 when the original bill was supposed to $99.00…. I have proof…

Bill was increasing every month without any updates or adds to my account, 31.00 increase in 2 months. At the end of every year this happens sometimes sooner they indicate at the end of the current promo. I explained to the service agent, Lena agent #EN633N I have been a loyal 10 year customer have not added to my account and just want the same service without the drastic increases without warning. She was very professional and told me to in the future call approx. 2 weeks prior to promo ending so I can be switched to the current promo. She was able to get my bill down to a reasonable amount, without the usual excuse. Thank you Lena!

I try to give them money and they need the authorized user to approve me using my card. The worst company.

If I could give less than 1 I would, after installation I was charged more than What I was promised, when I tried to cancel after my first bill because the overcharges I was told that the cancellation fee is $400, when signing up I was told I'm not in a contract, I was with spectrum for 4 years never had a problem, the reason I switched to direcTv is because the fake low price that they offer till you get the Surprise charges on ur first bill, can't wait to go back to spectrum

We were over paying for DirecTV for years. Every year the monthly cost for basic subscription jumped up a substantial amount. We decided to cancel a day after paying our bill. We got another bill for the month we cancelled for almost $100. After arguing with customer service for days we just decided not to pay the bill and are still stuck with the satellite and the receivers they never sent boxes to ship back to them. Plus the racist ads they play on Hulu so often it makes us sick to hear have driven us to convince all our friends and family to switch services from Direct tv to better options. The Williams/Matric ads are racist and just plan stupid. You couldn't put one white girl beating 20 minorities in a commercial, so how do they think their ads are ok? Shows the mentality of their corporate heads. Go with hulu live, or ANY other service. Better choices, cheaper, more HD channels, and you dont have to deal with this greedy company

We live in rural Wisconsin and lost our service in late October of 2021. Called 3 times requesting service and was told no techs were available and they would call to schedule. Never to this day in late February have we received a call. But they have billed us every month religiously. Now the fight to get it credited has taken 9 calls and at least that many hours tied up in getting rid of a service that they chose not to support. They are horrible and completely worthless when it comes to customer support. Stay away! Go to some internet service that at least charges less. I would give them zero's if the site allowed me too. Absolutely worthless! Oh yeah they continue to charge me for equipment even though they never sent a way to send the garbage back until I made another call to get it the shipping label., And I have to travel 30 miles to send back equipment that they won't fix. Completely worthless!

Save yourself the time and the money. As a Sports Bar + Restaurant we have 25+ TV's and we had thought DirecTV would be a great choice. We couldn't have been more wrong. We had a day of installation, and then right off the bat some TV's worked and some didn't. We have spoken to countless representatives and put in countless work orders just for them to not show up, or when they do... they try to charge us for their mistakes. The programs haven't EVER worked right. We've been fighting them to fix their problems since the first day of improper installation. We've spent an insane amount of money for a consistently terrible turn out. Please please please save yourself the time and energy. Choose anybody else for TV.

I got DirecTV because I was unable to get high speed internet to do any live streaming. Even after I recorded the on demand shows most the time it won't let me watch him cuz my internet's not fast enough to download the commercials. If my internet will make it through the commercials the show is fine the watch. We should not have to have internet connection to stream the commercials.

I know that is a strong header, but I have had at least a dozen times over the last several years where they add a package (for a promotion) that we didn't request or use, only to find our billing $20-40 higher. Then we have to call in and get them to remove it. If you decide to deal with them I would advise against auto pay- they'll charge more to bill you- but they won't have the ability to take extra money without your approval. In my personal opinion this tactic is both incredibly unprofessional and dishonest. Of course the customer service has been trained in all the right things to say. "We understand. We will make sure we fix this. We are sorry for the inconvenience." Less than six months they'll repeat it. The company has become very skilled at sneaking extra money out of customers and many won't notice it. Crummy company

Terrible. App doesn't work. Horrible customer service. I would never use this service again and can't wait for them to be bankrupt.

I have to reset my boxes daily and i still get pauses, delays and outages in my service. When I call, they don't do anything except tell me to what I already did. I don't know why I kept it this long. I will no longer work qith Direct TV or ATT. Customer service is some of the worst I've ever had to deal with. Run, don't walk away from this service and this company