DirecTVReviews 470

While service was decent their billing has always been terrible. Only negative hit on my credit because I was trying to dispute getting double charged for services when I was in college. Used them up till 2020 with multiple billing issues and finally got rid of them. Get a bill in mail mid 2022 for something that was already paid. Paid it so my credit didn't get another hit instead of fighting them again and loosing an battle I wouldn't have won. Will never go back to them and hope they go under sooner than later

Well they did it to me a 2nd time. I scheduled a install appointment to make up for a previous appointment that the tech had shown up 40 minutes after the scheduled appointment. I had waited most of the day and had to make another appointment. So I rescheduled and this time I sat home all day and no call to indicate that the tech would be late or was not going to make it. My appointment was scheduled from 12 to 4. At 12:30 I received a text saying he was on his way and should arrive soon. At 4:30 I call customer service and they said just wait until 5:30 and would call back. Well no call back. Just a text message stating they rescheduled my appointment for the 3rd time. They gave me no choice of day or time. So should I waste another day waiting on these fools? What poor service. Never again. They sad part is I've got 2 years before I can get out of the contract.

They just steal your money & they don't care bout their loyal customers they will charge you after your yr is up it's not worth the money do not get involved with direct tv that 2 yr contract is just a a bunch of bs & u have to pay whatever they say & they will not work with u even tho they can they do not care

Before you sign up for AT&T Internet and/or DIRECTV, please know that this company is going to ruin your day repeatedly. Since we signed on for AT&T Internet and DIRECTV, my husband and I have had persistent issues with our internet going down, our various TV streaming services and DVR not working properly, costs going up without warning - all the usual suspects, with one addition. For some reason our AT&T internet service depends on a small box that has been placed on a fence in our backyard and left there in the open, vulnerable to weather, squirrels, other outdoor creatures and any plant life that happens to be growing in the vicinity. All the problems with the box on the fence, along with the other issues we've had
Have in turn led to our discovery of AT&T's phone and 'customer support' system - a labyrinth of run-arounds and dead-ends that Kafka himself couldn't have dreamed up. I have spent hours getting transferred from one department to another only to be told that I have reached the wrong department over and over again. Each person who answers (sometimes after 20 or more minutes of being on hold) tells me I have to be transferred somewhere else. Today I spent another 2 hours on the phone getting transferred from one place to the other. 8 times I was told that I had the wrong department, at which point I was given a phone number for yet another department. That number turned out to be the original phone number I had called 8 departments and 2 hours ago. It was the AT&T general phone number.
I called the number again, this time demanding to speak to a supervisor. After some time, someone did call me back but only to tell me that he couldn't help me and had to transfer me to a different department, at which point I was put on hold again. No one ever returned to the line. My husband and I tried to cancel our AT&T services once, but after they transferred us repeatedly, each department telling us that they were unauthorized to cancel our account, we gave up. I'm guessing this is how AT&T stays in business. We're going to figure out how to break free eventually. But if you're considering AT&T for internet or tv, you may want to save yourself a whole lot of time and trouble and look elsewhere.

After using DTV for years, we decided to cancel service since we weren't watching DTV anymore but yet were still paying $63 monthly. Keep in mind, we've paid our monthly bills on time and never had to call DTV for anything. When I finally got a rep on the phone to cancel service, she kept me on the line for 15-20 mins asking questions and telling me the process to cancel service is long even though I kept saying I just want to cancel service. The icing on the cake was when she told me that my cancellation would not go into affect until 2 weeks later because of the billing cycle. I even spoke to a MGR (Frantz- ID# FN2655) and he said the same thing and was no help. Over 45 mins of my day wasted. Let's see what my credit card company has to say about that. In my opinion, stay away from DTV and choose cheaper online streaming services with better business practices. What a nightmare to just cancel service.

I thought when AT&T bought DIRECTV it would be better. WRONG! It's the worst company I've ever dealt with. I'm an over 20 year customer and service was interrupted before billing date was over. Customer service was a waste of time. They accomplished nothing. Just a lot of lip service. I upgraded my equipment several months ago with the promise my bill would stay the same. That was a lie! Gone up over 35.00 a month. I cancelled my service with them and I encourage others to join me. I should have dropped these crooks years ago!

Technician showed up an hour and a 1/2 late and refused to do anything. Would not even walk in the house and check the service on A755 code. Can't give them any stars if they don't give me any service.

We have a 2 bedroom apartment and in the furthest bedroom (mine), we keep losing the signal. We bought a new box and also a booster. Nothing has changed. We even bought a new tv!
It seems if a tv in the other rooms is turned off or on, the signal goes off.
To get anyone to come out and check problem it's going to cost us $99.00. It's your problem, not ours.
I miss my XFinity. My husband won't change because you're cheaper.
Just saying, had issues years ago with satellite and now with wireless.

This service is overpriced, you see the same movies over and over and over and over and over old $#*! movies everyone has seen a million times oh and don't let me forget reality TV, who watches this crap

The quality of the streaming is good, and I would rate Directv higher except for their customer service. Just one week after installation, the Directv remote for our main tv quit working, I called customer service and the lady tried hard to get it fixed, but without success. So, she stated they would mail us a new remote, which would take a few days to arrive. That was two weeks ago and we still don't have it. I called a few days later and was told it was on the way, but it still isn't here. Fortunately, I was able to fix the problem myself by changing the batteries (although the ones in the remote were new and tested good). Still, it irritates me that they could not almost immediately replace a device that had quit working!

Ordering new service, Direct tv stream... they charge you to own the equipment $120.00 per box monthly. 10per month. I saw the contract and backed out... cancelled order and they sent the boxes anyway making me liable for the 240.00 for boxes... they charged my account the 15.00 tax in order to even move on. Twice they charged me and twice they took it off... no one could even tell me to open the box and there was the label to return them kept sending me somewhere else time to refrain and get rid of partnership U suck... They were going to bill my account for service on July 14, service not installed until 17th SHAME ON YOU Do Not Subscribe with them...! Danger rolling on the floor, he just showed up for installation there is no communication in this company good luck getting anything done right what a shame in this day... all about their pocket... no channels anyway... and nothing on what we do pay for... WHY? Direct TV is co partners with AT&T for the lady trying to call them *******000 I do not know why... must have problems too!

If you cancel DIRECTV make sure they really cancel it! I canceled DirecTV. Got another bill the following month. They gave me a bunch of bull crap lines about why. Come to find out account was still open. No refund! They could not admit their mistake!

The first CSR, Terry, that called me on 4/12/22 claimed he also serviced Dish, which was the provider I used. He wanted to save me money and gave me a quote of $30 less than I was paying Dish so I unfortunately switched over. He also promised me a $100 gift card. He also said all the movies I had saved on Dish would be transferred over to Direct TV, which I found out was not true. 5/16 I got a bill for 2 mths service. Jennifer in CS said she would get it revised. She also promised another GC for the last $25 bill I got from Dish plus the $100 GC originally promised. 5/25 I called Jennifer again, bill never revised. She said bill is thru June, 2 mths, so I pd it. She said she's still working on Gift Cards, should receive in 2 weeks. Another 5 weeks later, still no GC's. Left 2 messages for Jennifer now. When you call CS, it almost always goes to vm. I wish I had kept Dish. Terry flat out lied and although Jennifer is very nice, I've been waiting on 2 GC's since April. Will I ever receive them?

Never will I have AT&T or Direct again! Do not trust anything that they tell you. I have tried to cancel my service 3 times now and all they want to do is charge more. Do NOT use them!

This is the worst way to go for internet or cable. They lie about how they do things. Their internet is $#*! and is slow as $#*!. And won't even reach to another room without acting up. They basically stole $200 from my family for lying. They said it was 15 a month for the rest of the time on the contract. But instead they took all the money at once from a family who had a stroke not even a month ago and is still recovering from it. They are the worst way to go if you want anything. Expensive for no reason. Not even good. Google fiber is much better! And the instal is 10 minutes tops while the direct tv takes 2 hours.

When moving over to Direct TV, we were approached about purchasing extended coverage for our TV, laptop, etc. The guy who "upsold" us straight out lied about the "coverage" we purchased stating that it covered any damage to the TV, laptops, etc. When we had an issue (after two years of paying for coverage), they told us we were NOT covered but we "could have been if we purchased the premium plan." What a scam! Clearly, they are liars who cannot be trusted! We will seek out a new provider for our TV services and will never be duped again by a disgusting company like Direct TV!

******* Lloyd today does not know what he's doing rude can't pull up an act pretend to get his manager never answer my question or help me and plays games charging me too much money direct tv sucks

Directv will probably kill itself off soon. Their customer service is garbage, the tv and internet goes out when the wind blows, and they are hurting so much for money that they are holding a $140 check hostage because they decided to be lazy and not put our business name on our refund check! Instead, they put a name with a number on the end - not even our correct business name! What a disgusting company! Good luck to the employees that will undoubtedly looking for jobs real soon!

As they are with ATT, I thought they would be great to deal with. They are not that way at all. Price is higher then Dish, but not by a lot. The problem with them is when you stop service. Had them for over 4 years. When I moved and disconnected, sent all the equipment back, I still after 2 months did not get my credit owed back. Trying to call them to ask about it, I kept getting transferred back to ATT and not getting transferred to Direct. 3 separate occasions, it took more then 4 or 5 attempts to finally reach a Direct TV associate. Still haven't received the debit card they refund any overpayment on. Any company that is in business should be almost as quick to handle refunds as they are in taking your money for the service. I chose them as I have ATT cell service which I love. But I cannot in good conscious recommend Direct TV. Absolute run around when you have to try and reach them after a disconnect.