DirecTVReviews 470

After buying a condo and the HOA canceling our Satillite DTV service we were forced to get stream. Of course I am a loyal Direct TV customer over 15 years so I get set up. The rip of is THEY NEVER MENTION a 24 month agreement to purchase thier box which by the way hardly gets service and often goes out! AND they told me I could get NFL network and Sunday Ticket which is a lie you CANNOT GET NFL anything! F**K these sorry a** rip offs buy anything else spend your hard earned money elsewhere they will not treat you right they sucker you into a YEAR agreement and DON'T say anything about that till you want to cancel

FOR 8 YRS, THEY DAMAGE YOUR CREDIT EVEN WHEN YOU PROVE YOU WERE NOT AT FAULT.
ATTORNEY LETTERS, CREDIT REPAIR PROOF AND DISMISSED AND THEY STILL DO NOT CLEAR THE SYSTEM, BECAUSE THEY ARE CONNECTED TO ATT YOU WILL ALWAYS HAVE TROUBLE WITH ATT AS WELL.
DO NOT USE THEM. GO TO ANY OTHER BUT NOT THEM. DISHONEST COMPANY COMPLETELY.

Over 45 minutes on call to get technician to fix tv
Rep could barely speak english and asked same question numerous times. Asked for supervisor and she ignored request. We will be cancelling service. Takes a lot to get me angry but "Lexi" succeeded. If she said" I'm so sorry"one more time i think i would have exploded. Its all a big scam to create problem with your tv so they can sell you 8.99 a month protection plan. Again Direct tv loss is a win for Spectrum

I called to get internet and TV. Never did the salesman that signed me up tell me internet wasn't available in my area. He just signed me up, scheduled install. Install is supposed to be here by 12pm it is 11:41AM. No text, no call abd nobody is here. I called at 10 to confirm appt at which time I was informed no internet was ever set up and they don't have it available here but the install person does show scheduled between 8 am and 12pm. They will contact you 30 minutes prior. So I sit here missing work at 11:44 now with no call and no tech.
Can we charge them for the hours of my life waiting. Bring lied to. Confirming I was lied to and still no service. Ggggrrrrr

I have been a client for 12 years, switched to DTV stream, they now want to charge me $350 to cancel satellite service! How can that be okay when I am going to another service they provide! EXTREMELY frustrating! Horribly bad way to do business.

All I can say is wow! I have never experienced such poor customer service. The culprits are Direct tv and AT&T. I tried to combine services and have direct tv and AT&T internet installed in my family's home. I was given the runaround for well over a week. Direct tv gave me an install date of 8/15/22 and to make an extremely long story short, the service was never installed. They kept giving me excuses such as the technician in my area had a big workload or that a technician was never assigned to my installation. I had the exact same experience trying to get AT&T to install internet service in my home. I was given an installation date but no one ever showed up. Therefore, I cancelled the service request for both AT&T and direct tv. I went back to Dish and since I live in a rural area with few resources, there will not be any in my family's home. All these years I thought AT&T and direct tv were reputable companies but my recent experience with them left me feeling scammed! I hope to never have to deal with them again.

I have been put on hold and waited too long repeatedly. Also transferred 4 times and asked the same questions and then told they need to transfer. Never got an answer before I gave up. Have no service. I couldn't cancel because they said the office is closed. Arrgghh

Absolutely the worst service, customer service and business. I had directv a few years ago. The account was closed and settled with a collections agency. I had At&t and directv bundled together at one point. I went to add a line to my at&t wireless plan, via customer service agent, who was successful in adding the line. She needed my bank account information for some reason, and was assured that I would not be charged any money from this account. One day later and I had a charge of over $700, that after 2 days and hours on the phone, came from direct tv. No notification of these charges. Now, directv has denied my claim for a refund twice, and again, I was not notified about the denial. I dont know what kind of business does not notify their customers about anything. SO essentially, directv has stolen over $700 from me, and is trying to justify it. Absolutely disgusted.

I recently signed up for DirecTV and was told that I needed a box. When the technician arrived for the install, he told me that I don't need the box after all, and that he couldn't take it back. He told me that I would have to take it to an AT&T store, at my convenience but that there was no limit on the retime. I attempted to return the box 32 days after signing up for the service. Now they won't take it back because "I'm over the 30 day limit." 2 of their employees lied to me and scammed me into purchasing something that I don't need.

I call every 3 weeks and am told the same thing. So sorry the prior agent did everything right. It's the credit department who has to send the refund. I ask to speak with a supervisor and am told the customer service center supervisor is not taking calls from the customers! Hmmm…what does the supervisor do? I think they just hope I and other customers will just forget about our credit balances and go away…I always thought AT&T was the worst telecommunications company ever. Direct TV has them beat. Next step I plan to file a complaint with our state attorney general. And keep calling. I won't give up on getting the credit they owe me.

Just got the 4th billing statement again showing a credit balance!

Summer residence service reconnected 4/9/22, never worked, had technician come out in late April. Service still didn't work in May, made another tech appt, 1st available was 7/22. Called to see if earlier appt avail, rep said 7/22 was never schd but had one on 7/15. Technician never showed within timeframe so with 20 minutes left I called and received an auto message they changed appt to 7/19. Cust Ser said they no longer supported my boxes, if I wanted new boxes $1495 charge if I did not opt into 2 year contract. Could not get a refund for service not received since April unless I restored service first but no tech are available. 2 techs in all of New England and they are subcontractors. Worst experience ever after 16 years of service.

Worst customer service EVER! I've been waiting 1 month for my dish to be fixed. No one will connect me to a supervisor. They confirmed a tech will come out and he didn't, my next apt. They sent the tech to another address. INSANE, I'm a paying customer and they transfer you out to out of country customer service representative who could care less about helping! Your losing 4 houses today! Canceling.

I've been a direct TV customer for many many years. I recently sold my house and asked that my service be cancelled. Direct TV recommended a suspension until my move. I said fine. After 60 days Direct TV turned my service back on without my knowledge. So I dont have a TV and they bill me for this period they turned it back on. I said no way but I will pay the outstanding bill for the internet and phone but not for a service i didn't use and was clear i wanted it suspended. Now they say they cant separate the bill. So they are demanding payment for the time it was suspended. A brilliant scam, suggest suspension and then and then turn and bill for it!

Wife got suckered into a deal by a lady at Costco. We switched over everything - tv / internet/ and cell service. Since then, it has been an absolute nightmare. Just spent 67 minutes on the phone with a supervisor in Idaho ( Im in Fresno Calif) - at the end, nothing accomplished. I have to call back in the morning and schedule the 3rd tech to my house appointment. I could type hundreds of words on what has happened - hours on the phone etc. Just please, take my advice and do not do business with Direct TV - you will be as sorry as I am if you do.

I called DTV 2 weeks ago. I chose July 25 as my installation date. The tech was supposed to be here between the hours of 8am-12pm today. When he didn't show up by 1:30, I called to customer service. I was told that the tech unscheduled my appointment and there was no other technician available. I didn't even get a text of phone call before the tech cancelled my appointment. So unprofessional. They should waive the installation fee.

Was told HBO Max was free. The lady at direct TV helped us set it up. Come to find out we've been getting charged for over a year through the Roku app because a representative who works at direct TV failed to tell us we had to use the same email for HBO Max as the email we use for direct TV. We don't get our bank statements. They go straight to our accountant because we own a large business. Direct TV said HBO Max had to refund us the $256. HBO Max said Roku has to refund it because they charged it. Roku will only refund 2 months. They said direct TV has to refund or credit the rest of we have to dispute it with the bank. I can call customer service and say my remote will not work and the rep will literally say ok so you want to cancel your showtime? So over their terrible customer service.

I had a DVR that was about 15 years old. I guess it seems to have better days because it starting to make noise and we started getting error messages when playing back recorded shows. The pop up error would say "Receiver Overheat" "Your receiver is too hot and needs to cool down". We called Direct TV and make a long story short, they sent out a technician and replaced old DVR with new one. Direct TV said there would not be a charged for the new DVR and rates would stay the same... We got a bill for higher rates... Lady's and Gentlemen, I call customer service a number of times to make sure there wouldn't be a charge before tech came out for the new replacement. I have other bad experience with Direct TV in the past over the years. Past experience shown me they almost always lie about their charges ahead of time when first discussed over the phone adding more receivers in other rooms or getting HBO Max trial for free for a few months. Anyhow just like many times over the years, we would have to call back and get it straighten out. They seem to always win and screwing me over in the long run by telling me that they will take overcharge off, but my bill will go up for it in 12 months. The moral of this story is... Direct TV customer service has lied to me many times over the years about a charges discussed over the phone just to find out that the service price agree over the phone was not true. NOTE: As many of times that I have been lied to by Direct TV customer service is because they used to never send me after the phone call the charges as we discussed, this last time, they send me a supposedly an update billing that was wrong... I called and complain and they gave me an excuse that it was a AUTOMATIC SYSTEM GENERATED email and to disregard it. I WISH CONGRESS WOULD GETTING DO SOMETHING ABOUT THIS.