DirecTVReviews 470

I have been a customer with direct tv since 2017 and this is the worst cable company I have ever had. Unfortunately due to where I live we don't have choices with different cable companies. Every month I have a new issue with this company such as my monthly bill is a little higher every month without changing my plan to charging me for channels that I didn't have and then they REFUSE to take these extra charges off your bill. So many issues I could write a two page review. I would NEVER recommend Direct tv to anyone. I am such a disappointed customer that I am canceling them and going back to antenna tv because having two channels is better than going thru this sh!? Every month.
Also I would not even rate this company a 1 but can't submit my review without giving them something

Had direct tv for years. Cancelled due to continued increase cost and every time it rained - no TV. Over paid final bill by $77. Called for refund on 10/13/22 was told it would take awhile, it's now 11/24/22 still no refund. They have no idea how to treat customers - a lot of lip service. BEWARE!

My review will probably never get past this point, but here it goes. This company has the worst customer service I have ever experienced. Forget talking to a human if you have complaints or issues to address. I foresee them going out of business due to more ability to stream and the ease of obtaining it. I would never recommend them even to my worst enemy.

I've been on the phone with Directv customer service for hours this week. Unbelievably bad. Problem with streaming on nba league pass. Spoke with one person at Directv who said it was a known issue but when he transferred me to someone else to fix it, they didn't have a clue what I was talking about.

My action was a SIMPLE one! I just needed to "Update my Payment Method". Went on my streaming dashboard to Account Details and proceeded to do just that. No: nothing doing. My city field remained "red". Well I have no other city. So now I have to call customer service. Little did I know what kind of experience I was about have. The language barrier was unbearable! Couldn't understand Reps AT ALL (and I spoke with 4 of them over a two day period. Yes 2 days to simply update a payment method. Reps kept sending me token screens, but no success after that. And wanted a $30 hold on new card. $30... What? Going rate is $1 to validate a new payment method! But took a couple more transfers and calls when I DEMANDED a supervisor! To get the new payment method in. The Rep played the none are available due to high call volume... however when I called my wait time was less than a minute. She asked if the "only" reason I wanted to speak with a Supervisor was to update? I lost it because she had id'd herself as a Lead/Topline Rep. I LOL because if true I told her she should know that when a customer ask for a Supervisor: that's it... no matter what the reason IS! We get xfrd. As far as a Supe not being available: what's the protocol then for callbacks. She conceded and suddenly a Supe was available... smh! Romeorg964e got on. Finally the simple update was done. OMG Directtv get it together and pay/hire US reps that we can understand instead of outsourcing so your "C" Suites can rake in $100s of thousands in bonus each year! Good rate for customer service in the US is somewhere between $19.50-$22/hr. We deserve them and you certainly can afford to pay them.

A simple request do not contact me about special promotions. It is an easy request, however Directtv does not understand this request. They call me at work to with promotions, and then when you tell them not to make channels active they do it anyway so the can charge you more for your monthly service. WORLDS worst company around.

Apparently ever since Direct TV hired 3rd party installers the service has dropped considerably. Wanted to get nFL Sunday Ticket so we could watch our Cowboys play in our new home in North Carolina. First install was for Sept. 2,2022. Tech cancelled without notice. Rescheduled also was a no show with second reschedule. No notice again. Today, Oct. 3rd another no show. Had to call Philippines to find out tech rescheduled for Oct. 15th. Not worth the hassle and lack of notifications. Cancelled installation since We have gone through to many missed Cowboy NFL games. Will go with Dish and try another way to get NFL games. Totally disappointed with AT&T and Direct TV

Out of all communication company's in the world DTV would have to be dead last place. I am sure I would still be a customer cause I am a idiot but they shut off my service because they could not find my payment in the company. Had letter from my bank showing payment was processed and paid to AT&T Uvirse. So I told them if you can't find payment and won't turn it back on while they try to locate it then cancel service they did. 18 years always paid. I hope everyone wakes up and cancel DTV stand up against companies that do not deserve your hard earned money. I will pay any more money to get TV but never DTV ever again. I don't care who buys then next

Hope this save someone from getting DTV

I been with DirecTV for 21 years I know they don't care of me I'm just another number to them I call on 9/19/22 to have a tech come out I'm needing a cable wire replaced and had a appointment for 9/26/22 that's was the closes appointment ok I'll be patient I understand will yesterday I got a message saying I had appointment set for 12p-4p then I got a message saying they will be arriving soon then I got a voicemail that they are running late then I got another message stating that NOW! I have an appointment for 10/4/22 I didn't authorize a change of appointment I called and yes my appointment has been changed I asked who did it because I didn't they said they couldn't do anything about they will have a manager contact me couple of hours later no call I called them back they said that they are full booked no one can come out I got upset because I was one of the appointments already set they made it look like I never had an appointment and my appointment is 10/4/22 that I can be on a waiting list and that a manager will call me no one didn't called me and no came out looks like I'll be switching to Dish network maybe they will treat their customers better!

Our box overheated - we spoke with 4 different. People over a 2 week time. The last call gave us 4-6 week time before we could get a tech out to help - this wait even though we've had Direct TV for over 25 years and pay extra each month for timely service. Wtf?

After a TWO HOUR phone call, following three other lengthy calls and being bounced back and forth still no resolution to the issue that DTV caused. It us frustrating trying to deal with people that aren't fluent in English and I fond the fake americanized names they give patronizing and offensive. Shame on ATT for such low level service. Cancelling tv and cell.

After over a decade of service on auto-pay, Direct TV sent me a bill for $242.49, claiming it was past due. I tried to call the company. Their electronic system did not offer me the opportunity to speak to a representative, but instead reported the amount due and asked how much of that I wanted to pay. I had no way to speak to a representative, so I changed my credit card to avoid future billing, sent Direct TV a cancellation notice, and purchased YouTube TV (which is terrific thus far). Direct TV turned my "past due" bill to "Credence," their collection agency. Their agents called me repeatedly, speaking in extreme broken English. I was certain they were a scamming organization, and perhaps they are. My message, stay as far from Direct TV as you possibly can and encourage others to do so as well.

As a long term customer I've decided to cancel our service. After 1.5 hrs on phone seeing if directv cares about there long term customers and if they can do anything about the price they couldn't even come close. To top it off they tried to get me anther month at premium price bc they don't pro rate. But they don't tell you that unless you ask. I give it another 3 years max and directv will be no more. It's sad when companies get to big and and forget about the customers that were there from the start of it all. Times are changing and directv is not keeping up with time. There's a ton of competition out there do your research there's many options that are way cheaper. I also realized that directv does a federal assistant program for low income people, while I'm over here paying premium price for 10 plus years. Well not anymore! FU YOU DIRECTV!

I have had Directv for 14 years. Our satellite service was knocked out by a nearby lightning strike. The landline phone company was out here 3 days later and fixed what was damaged and we were up and running. It is now 3 weeks with 3 scheduled appointments that were all canceled by Directv with no explanation. The technical phone support is in Malaysia or somewhere on the other side of the world. A supervisor shared that they do not have valid schedules to plan appointments and an actual American rep in Texas said that she could see NOTHING ever actually being scheduled for us. So, some automated remote scheduling system is sending me texts, emails and calls confirming my appointments and then... they cancel. I've never seen anything so stupid in my life and it's a business model that should not possibly be sustainable. But maybe that doesn't matter... they clearly have more customers than they can support and they apparently just keep getting more suckers.

Even after contacting MasTec, the subcontracting company for DirecTV, the issue is not resolved yet and it's been 3 weeks and 4 days since calling.

I had a problem with 1 of my TVs pic freezing up for a couple seconds on and off. Lady tried to sell me a service plan. I said why should I pay if there's a problem with the equipment she said because it's in my house. I'm already paying for cable and according to her if anything goes wrong I have to pay to have someone come out and fix it. That's BS. She said I have to take care of it. I said what should i do go gets some wax and polish it. That's nuts.

We sold our home and I had our service shut off Aug 31st. Because I didn't cancel within the billing cycle they are nailing me for a whole month of service for Sept and I'm not even in the home. So I have to pay for a service that's not even hooked up. This is wrong on so many levels. I will NEVER get Direct again.