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Direct Unlocks

4.1

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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1,970
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21,870 reviews

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California
1 review
0 helpful votes
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It works
September 10, 2023

My brother gave me his old iPhone, the only catch is that it was locked by AT&T. I paid $30 for the standard device unlock and then I had to pay $50 to AT&T so in total it was $80- something. It was fast and they offer money back guarantee so I'd recommend this company.

Date of experience: September 10, 2023
Guatemala
1 review
0 helpful votes
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Calida me llega nitido lo mejor que he encontrado para Liberar mi Celular

Date of experience: September 10, 2023
Michigan
2 reviews
0 helpful votes
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THIS "COMPANY" IS A SCAM! RUN AWAY FROM THEM NOW! I Initially paid $28 (of course they don't tell you how much it'll be until it's almost too late,) to find out if my phone was capable of being unlocked. $28 later, they said yes absolutely we can unlock it w/in 24 hours! Then they hit me with another charge of $50 to do it. I checked their refund policy which said if they were unable to unlock it, I would be refunded. I paid the $50 (I'm now all in at $78) the system immediately told me it would take 6 days and 21 hours to complete, but I could track my order. Yay! Six days & 21 hours later and they send me an email telling me that they cannot unlock it, but they have credited me $78 which I'm able to use on their site. However, they ONLY service they offer is to unlock phones. I only have one phone and they couldn't unlock it so I don't know how they think giving me a credit on their site will help me? Let's not kid ourselves...they don't care about me or you, this is a giant money grab scheme, I'd run far, far away from them now.

Date of experience: September 9, 2023
France
2 reviews
0 helpful votes
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I arrived from United States to France because my daughter is starting college here and I wanted to unlock my Galaxy A14 from Tmobile to be able to communicate with her during my 30 days stay and be able to have internet as well as freedom with my phone.
I was very skeptical and didn't know if it was possible. I did my research and chose Direct unlocks. It was the smartest decision I could have made.
They communicated with me in a clear and honest way and guide me through all the steps.
My phone had to be unlocked by a remote Samsung technician and that's when I met wonderful technician, Mr. Gautam, he communicated with me through whatsapp. He was incredibly professional and patient with me as I'm not modern technology savvy and really fast he was able to unlock my phone. I put my new sim card on the phone and it works perfectly.
I have no words to express my gratitude for this company and specially for Mr. Gautam for changing for the better my experience here in France, allowing me to have the freedom I need it and being able to communicate freely with my daughter. I totally recommend this company as it is legit and helped me resolve my issue very fast and successfully. Thank you so much and wish you all the success you well deserve.

Date of experience: September 9, 2023
Kansas
2 reviews
0 helpful votes
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Save me money for new phone!
September 9, 2023

The instructions were easy to follow, the communication was good, saved me money by unlocking my phone so I could switch to new carrier.

Date of experience: September 9, 2023
Maryland
1 review
0 helpful votes
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Very disappointed and disgusted
October 8, 2023

I was never given the service I paid for! My device is still SIM-LOCKED and I'm still being given the same excuse. I want a refund but I'm being ignored! I really feel scammed and that's not right to take people money and not provide them a service!

Date of experience: September 8, 2023
New York
1 review
0 helpful votes
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Great service
September 8, 2023

The process was fast and easy. Worth the money. They are good at what they do.

Date of experience: September 8, 2023
Mexico
1 review
0 helpful votes
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Tardado pero seguro
September 8, 2023

Muy facil el desbloqueo, pero al principio me dio cierta desconfianza y mas al realizar los pagos

Date of experience: September 7, 2023
Georgia
1 review
0 helpful votes
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Too long
October 7, 2023

Took too long.took too long took too long took too long

Date of experience: September 7, 2023
Japan
1 review
0 helpful votes
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Best service
September 7, 2023

I just love this it take time but it work I like it you can try if your phone is locked with any network

Date of experience: September 7, 2023
Missouri
1 review
0 helpful votes
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Never again scam
October 7, 2023

They are scam steal your money never unblock my phone

Date of experience: September 7, 2023
Israel
1 review
0 helpful votes
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A surprise
October 7, 2023

I am happy that my phone is unlocked and I didn't mind paying about $28 but when the second window came on saying I have to pay another $50 I thought it was a scam but I paid it anyway in the hope that my phone would be unlocked. Then it said it would take 4 days but it actually was unlocked in 2 days.
A lot of tension not knowing if my phone would be unlocked or not

Date of experience: September 7, 2023
New York
1 review
0 helpful votes
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Excellent
September 7, 2023

Used this service to unlock 2 phones both were unlocked within 48 hours. Will be using this service in the future.

Date of experience: September 7, 2023
California
1 review
0 helpful votes
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Que son exelente
September 7, 2023

Al principio pence que era un fraude pero esto es real si tardan unos días pero luego te mandan tu código de desbloqueo me siento muy contento por qué si fue real y no fraude

Date of experience: September 6, 2023
California
1 review
0 helpful votes
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Direct unlocks 100%
September 6, 2023

I unlocked my samsung galaxy s21 thinking it wasn't going to unlock and here I'm using it on a Mexico Telcel line

Date of experience: September 6, 2023
Jamaica
1 review
0 helpful votes
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Send email that the step I recieve to unlock phone hisnt working and yet to receive another alternative

Date of experience: September 6, 2023
New Mexico
1 review
0 helpful votes
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Unlocked quickly and affordably
September 5, 2023

My sister had an old iPhone 7 from AT&T that she no longer used. When my son broke his phone, she gave it to him. However, when we inserted the sim, we were informed it was locked. I found this service and thought it might be a scam, but was willing to give it a try and I am so glad I did! It took about 4 days for the unlock to fully occur, but it worked completely and my son's phone is up and running on his network. Super easy to use and affordable! Definitely recommend.

Date of experience: September 5, 2023
New Jersey
1 review
0 helpful votes
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Not a scam, got my phone unlocked
September 2, 2023

I thought it would take less time, but they did have it finished in less than 24 hours even when the retailer kept giving me issues. I appreciate their existence. Thank you

Date of experience: September 2, 2023
GB
1 review
0 helpful votes
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It does exactly what it says
September 2, 2023

I read it would be £26 to unlock, I paid the fee but there was also another £23.99 further into the transaction.

It unlocked my phone quickly and without any issues but the cost is misleading. So beware.

Date of experience: September 2, 2023
Indiana
1 review
0 helpful votes
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Fantastic job
September 2, 2023

Direct unlocks unlocked my phone with great success and I was able to switch phone carriers

Date of experience: September 1, 2023