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Direct Unlocks

4.1

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,970
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Instant Feedback

21,870 reviews

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California
1 review
0 helpful votes
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Do NOT use this service
October 20, 2023

Their service is trash. They're not an unlocking service. They're a 'check for lock' service. Basically, they can't unlock a carrier. They take your sim and see if your phone is eligible for unlock. If it is, they request it from your carrier. That's it. If carrier says no, they tell you it is hard locked. Complete garbage. They ask for a hard inquiry fee, which they take your IMEI and run a check to see who the carrier is. Just google search it and there are some websites that will tell you. Then just call the phone carrier. That's what these guys do. When its hard locked and carrier says no to the unlock, they give you back a "credit" but they offer no value and the know that. STAY AWA!

Date of experience: September 19, 2023
GB
1 review
0 helpful votes
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Using credit note on Iphone
September 19, 2023

I first used Direct Unlocks for my brothers Huawei, but it couldn't be unlocked for some reason so I was given a credit note. I did send an email asking for a refund, as I thought I'd never use this service again, I had no reply and thought It was a scam. But a Few months later my bro had got a new iPhone and I was able to use the credit note, I thought the phone was locked to o2 but it wasn't so they changed it free of charge as it had already started to process of unlocking. Estimated time was 19hrs, I don't know exactly how long it took but it was roughly that. The iPhone is now unlocked and works with any sim. Thanks

Date of experience: September 19, 2023
Nevada
1 review
0 helpful votes
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Took time but work as promised
September 18, 2023

My experience was iffy at first. I seen a couple of reviews that said they were a scam but after some time and a little extra money to get the problem I had resolved, everything eventually worked. Did take week longer than I expected so I almost gave up but man I'm glad I didn't. Sometimes you have to have patience I see. I really appreciate the hard work they took and the communication.

Date of experience: September 18, 2023
Oklahoma
1 review
0 helpful votes
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Needed the phone unlocked as I was changing carriers to save some money. On line, I saw the reviews and decided Direct Unlocks was who I would contact. From there it was smooth sailing. I saw one review from some guy saying it was a scam. That individual wrote the only bad review that I saw so his credit card was probably declined for payment and he felt he had to be critical of someone.

Date of experience: September 18, 2023
Missouri
1 review
0 helpful votes
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Money stolen technician
October 18, 2023

Dont use this wed site they will scam you. After you do the $28.00 payment your phone will not be unlocked till you pay $50.00 extra. Go to your carrier you will unlocked for free. Karma will get those scammers

Date of experience: September 17, 2023
Georgia
1 review
0 helpful votes
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Works great
September 16, 2023

Pay the money. They unlock the device. May take a little longer than u want, but it happens.

Date of experience: September 16, 2023
Massachusetts
1 review
0 helpful votes
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Unsuccessful
September 15, 2023

They were not able to get my phone unlocked! I ended up having to purchase another phone that was unlocked.

Date of experience: September 15, 2023
Texas
1 review
0 helpful votes
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Deceptive pricing and didn't work refund not happening yet
October 15, 2023
Updated review

I was unable to determine the price until I had already spent $78. Then it was another $160 I thought it was going to be $30.
After many hours a day for a week working with a programmer in India It still is not unlocked.
I've asked for a refund 3 times and get no real response. There is no "contact" information on the web page.

Date of experience: September 15, 2023

Yet to be determined
October 7, 2023
Previous review

Yet to be determined. Would not take discover card.

Date of experience: September 7, 2023
Mexico
1 review
0 helpful votes
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Excelente servicio y eficacia
September 15, 2023

Me gustó la aplicación de desbloqueo, pensé que tardaría más tiempo o tendría dificultad para desbloquear mi celular

Date of experience: September 15, 2023
Louisiana
1 review
0 helpful votes
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Fast service
September 14, 2023

I was a bit Leary of using this service but after att wouldn't unlock mine and my husbands paid off phones I decided I would try it out. I was Leary at first and then seen i would have to wait 48 hours for the unlock and that added to it. I decided to go ahead and try it bc it offered a money back guarantee. I was surprised to see it took less than a day and it actually worked! There was no hassle or anything. As well as VERY easy to do! Codes were emailed to me with step by step instructions. I had the phone unlocked in less than 3 minutes once the codes were emailed. I was very impressed!

Date of experience: September 14, 2023
California
1 review
0 helpful votes
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Instructions work the first time.
September 14, 2023

Instructions work the first time.
While there were many alternate instructions in the email to unlock my AT&T S21, the first option with the unlock code worked flawlessly in seconds. It was the easiest part of activating my secondary eSIM for travel.

Date of experience: September 14, 2023
Puerto Rico
1 review
0 helpful votes
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Desbloqueado mi iphone
September 14, 2023

Excelente servicio lo vuelvo a utilizar. No se tardó mucho fueron 4 días y me habían escrito que eran 6 excelente

Date of experience: September 14, 2023
California
1 review
0 helpful votes
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Excelente servicio
September 13, 2023

Todo el proceso es muy eficiente y seguro de.verdad lo recomiendo

Date of experience: September 12, 2023
Ecuador
1 review
0 helpful votes
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Muy recomendable
September 11, 2023

Buena experiencia tardo un rato pero sie llegaron mis códigos

Date of experience: September 11, 2023
New York
2 reviews
0 helpful votes
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I need to know more please of how this process works please

Date of experience: September 11, 2023
Georgia
1 review
0 helpful votes
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Moto 6g unlock
September 11, 2023
Updated review

After initial payment for 28.99 I received an email that said halfway there.just 50.00 more for unlock.Thought I was getting scammed so I wrote them an email back and I was informed that had I read the small print I would known about the additional charges.When I did I realized it was my fault for not reading through whole paragraph. I sent in the 50.00 I was told 4-5 days.26 hours later I received my unlock code and had immediate service. I am a very satisfied customer and will recommend Directunlock to all my friends.

Date of experience: September 11, 2023

Not available yet
October 2, 2023
Previous review

Not available yet

Date of experience: September 2, 2023
Florida
1 review
0 helpful votes
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FRAUD - no refund possible and no service delivered. This is insane service - refund only to your balance that is unuseful!

Date of experience: September 11, 2023
France
1 review
0 helpful votes
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Sceptique mais satisfaite à 100%
September 11, 2023

J'étais un peu sceptique au début quand j'ai vu que ça prenait plus de temps que prévu mais entièrement satisfaite je recommande à 100% ce service.

Date of experience: September 11, 2023
California
1 review
0 helpful votes
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VERY POOR SITE PERFORMANCE
October 11, 2023
Updated review

Id give the tech whom remote via usb and connected with me on WhatsApp, he made things a lot smoother and very simple. You should have a separate category for the techs whom actually we connect with I'd give him/her a 5 STAR.

Your site advertise instant unlock, all 3 of my phones took more than 2 days, unacceptable, and every single one of them is a flag ship phone, and yet it ends up as a credit note?

My credit note isn't showing nor your site will take my email used several times.

Date of experience: September 10, 2023

My credit note isn't showing nor your site will take...
October 2, 2023
Previous review

My credit note isn't showing nor your site will take my email used several times.

Date of experience: September 2, 2023
Chile
1 review
0 helpful votes
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Me estafaron
October 11, 2023

Pague los 28 dólares para desbloquear la sim y pague los 48 dólares para desbloquear imei aun mi móvil esta bloqueado no confíen

Date of experience: September 10, 2023