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Direct UnlocksReviews 3,909

3.6

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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Colorado
1 review
0 helpful votes
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Tested an Trusted
May 27, 2025

At first I was skeptical, but after reading the review here, I was convinced, and wow! That was quick and precise. Even though it's a little bit costly, I think it should be dependent on the model and the age of the phone. But nonetheless I was impressed

Date of experience: May 27, 2025
Indiana
1 review
0 helpful votes
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Good service
May 27, 2025

Good service. Takes a while to complete but good nonetheless. Good good good.good Nice good service 100 characters is too much

Date of experience: May 27, 2025
Pennsylvania
1 review
0 helpful votes
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Great seller
May 27, 2025

The process was straight forward and stress free. You just have to have patience and they'll send you an email when finished. Definitely would recommend and use again. I've already saved info for future.

Date of experience: May 27, 2025
North Carolina
1 review
0 helpful votes
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Best easiest experience ever!
May 27, 2025

This website is definitely the best there is out there! The unlocking process took a couple of days but they got it unlocked and we are now able to use the phone with any carrier! Hands down the best and would use them again if I had to buy hopefully I won't have to in the future!

Date of experience: May 27, 2025
Florida
1 review
0 helpful votes
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Thank you for everything
May 27, 2025

Thank you for your services! Very smooth process didn't have to do anything. Although I was hoping it costed a bit less to unlock but all in all very good process, no difficulties.

Date of experience: May 27, 2025
California
1 review
0 helpful votes
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Unlockedmyphonefast
May 26, 2025

It was fast and easy will for now use this app best experience for a first timer if you need your phone unlocked this is the site to go

Date of experience: May 26, 2025
Texas
1 review
1 helpful vote
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SCAM! SCAM!
May 26, 2025

I've been waiting for the results of my phone for 6 months now, it's 99% 6 months ago and they still said they happy to tell me be patient. I wrote to customer service and they told me they understand my frustration. Could it be their frustration, promising something and not being able to deliver it?

Date of experience: May 26, 2025
California
2 reviews
0 helpful votes
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Direct Unlocks promise to unlock any cell phone once they verify your phones eligibility for a small, non-refundable fee. They confirmed my new iPhone 16e was eligible and would be unlocked within a few days to 2 weeks. After 2 weeks they said they needed an additional fee because AT&T had restrictions that I could pay to have removed and unlock my phone. This additional fee they said was fully refundable if the unlock request was unsuccessful. I paid the fee based on the refund promise. After 4 more weeks, they requested an additional fee for enhanced service. I declined and requested a refund of the 2nd fee. They assured me in writing they would refund the fee to my credit card within 7-10 business days. It has been over a month and they are no longer communicating with me, haven't unlocked my phone and haven't refunded the fees. Their customer service is a sophisticated AI chat bot. It's impossible to communicate with a live person even though they have assured me in writing on 3 different occasions that a representative would contact me within 12 hours. This company is a fraud and perpetuates a sophisticated scam. DO NOT USE DIRECT UNLOCKS!

Date of experience: March 3, 2025
California
1 review
0 helpful votes
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Actually it works.
May 24, 2025

Honestly, I didn't expect it to be this easy, but this unlocking app totally came through. Everything was done online, no need to go anywhere or call anyone. I just followed the steps, and in a short time, my phone was fully unlocked. Super quick and hassle-free! I'm really grateful it worked so well. It saved me a lot of time and stress. If you're looking for a simple way to unlock your phone without any drama, I definitely recommend giving this app a try.

Date of experience: May 24, 2025
California
1 review
0 helpful votes
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IPhone 13 activated
May 23, 2025

Good experience good service. It was very simple to unlock my phone and it works
No hassle just take a little bit of time

Date of experience: May 23, 2025
Puerto Rico
1 review
0 helpful votes
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Espectacular
May 21, 2025

Realmente me siento complacido con el trabajo realizado, aunque tuve mis dudas ya que no fue fácil, pero el hecho de mantenerme al tanto fue lo más que me impresionó, ya que ahí sentí la confianza de que estaba todo en manos de personas honestas y profesionales. Realmente agradecido ya tengo mi celular desbloqueado y conectado a mi red. Lo recomiendo 100%.

Date of experience: May 21, 2025
Louisiana
1 review
0 helpful votes
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IPhone 14 ProMax
May 21, 2025

Process was very easy and worked as promised. Always sent messages to keep me informed as to how the process was going, and messaged me when it was finished

Date of experience: May 20, 2025
Pennsylvania
1 review
0 helpful votes
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Unbelievable
May 20, 2025

I will highly recommend this company! The speed of service is completely insane its so quick and they got a phone unlocked off the old carrier and it works everything is great!

Date of experience: May 20, 2025
New Zealand
1 review
0 helpful votes
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Direct Unlocks experience
May 20, 2025

I found Direct Unlocks very easy to use, I was surprised at how quickly they unlocked my new phone.
The whole procedure only took a couple of hours. I live in New Zealand I had my doubts about dealing with a company in the USA without any issues bout everything went smoothly. The price for the unlock was very expensive in New Zealand it's free.

Date of experience: May 21, 2025
Burkina Faso
1 review
0 helpful votes
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J'ai pu débloquer le verrouillage sim de mon iphone 15pro max en moin de 4 jour 1 service de déblocage tre tre efficace au début je doutais et enfin j'ai obtenu mon téléphone débloquer

Date of experience: May 20, 2025
GB
1 review
0 helpful votes
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I was a bit skeptical about using a third-party unlocking service, but Direct Unlocks completely exceeded my expectations. The process was smooth from start to finish. I submitted my phone's details, paid a very reasonable price, and received my unlock code much sooner than expected. Their communication was clear, and I appreciated the step-by-step instructions they provided. I was able to unlock my phone without any issues, and now I can use it with any SIM card I choose. This service saved me a trip to the shop and a lot of hassle.

Date of experience: May 19, 2025
Peru
1 review
0 helpful votes
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Muy Eficiente
May 19, 2025

Al principio fui dudando por que el costo no era bajo y temia que me estafen pero cuando llego mi correo de confirmación y revise mi Iphone estube muy aliviado y feliz gracias solo puedo decir.

Date of experience: May 19, 2025
Poland
1 review
0 helpful votes
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Unbelievable!
May 19, 2025

Fast implementation is extremely important, thank you for your smooth operation. The full functionality of the product is a huge plus. I am very satisfied with the quality of service. I will definitely recommend your company to your friends.

Date of experience: May 19, 2025
Washington
1 review
0 helpful votes
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Works fast
May 19, 2025

It's an awesome experience it was a quick and easy process to unlock my phone network so I can use it with any carrier I wish I would have used to say a long time ago thanks guys!

Date of experience: May 19, 2025
Illinois
1 review
0 helpful votes
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I recently used DirectUnlocks to unlock my cellphone, and I couldn't be happier with the service. The process was extremely straightforward from the start—just enter your phone details, make the payment, and let them handle the rest. I appreciated how clearly everything was explained on their website, and the instructions were simple enough for anyone to follow. It really took the stress out of unlocking a device. What impressed me the most was the speed and reliability of the service. I could track the progress and my phone was fully unlocked much sooner than I expected. It now works perfectly with any carrier, just as promised. I highly recommend DirectUnlocks to anyone looking for a fast, affordable, easy, and trustworthy way to unlock their phone.

Date of experience: May 14, 2025