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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Muchas gracias por su excelente ayuda.
Confieso que tuve mis dudas y llegué a pensar que desbloquear mi IPhone 13 que fue un regalo de mi hija por el día del padre y lo trajo de Estados Unidos iba a ser imposible de lograr, pero me equivoqué.
Gracias por su excelente trabajo, no había escrito esperando para observar cómo operaba el equipo, pero a la fecha a funcionado correctamente con la SiM que se le instaló.
Valió pagar el dinero que usted cobran por el buen trabajo que ustedes realizan.
Gracias y que tengan un excelente resto de día.
Great experience to unlock my phone, process was a little longer than I expected, but at the end the result was awesome.
Hi Wilson,
Thank you so much for your kind words! We're thrilled to hear that your unlocking experience turned out great in the end. We understand that the process can sometimes take longer than expected, but it sounds like you made the right choice by opting for the premium service.
If you have any questions or need further assistance in the future, don’t hesitate to reach out. Enjoy your newly unlocked iPhone 13 Pro Max!
Best,
Charlotte
This company is a scam. They charged me $29 initially and then informed me I had to pay an additional $50.00 as their website indicated. Since I did not read the information fully and paid the additional $50, guess what. They made it look like they could unlock my phone with a 24-hour countdown clock from another carrier that was the incorrect carrier. Then within one day the 24 hour clock read 22 hours for two days. The best yet it took one week in total to inform me that they could not unlock my phone and not give me a refund only a credit to use on their site for future business in which I will never use. Please try to avoid this scam site and don't waste your time for they are not unlocking any phones.
Hello Ken,
I’m really sorry to hear about your experience. I understand how frustrating this must be, especially with your LG Stylo 6. Just to clarify, the charges of $28.99 for the Eligibility Check and $50 for the Standard Unlock are outlined on our checkout page, as all phones must go through an Eligibility Check before the unlocking process.
Regarding your status of "Device doesn't prompt for unlock code," it seems this may be a situation where an unlock code cannot be provided due to the device's compatibility with the current network. I encourage you to proceed with your order so we can help you further.
If you have any other questions or need assistance, just let me know! Your satisfaction is important to us.
Best,
Charlotte
Hi Lauren,
Thank you so much for your positive feedback! We're thrilled to hear that you found our service fast, reliable, and good value. Your satisfaction means a lot to us, and we appreciate your recommendation!
If you need any further assistance or have questions about unlocking your iPhone 13 Pro Max, don’t hesitate to reach out. Enjoy using your unlocked phone with your international SIM!
Best wishes,
Charlotte
Good and it does take long to unlocking my phone.it was so eager to unlock my phone.
Hi Peter,
Thank you for sharing your experience! I understand your eagerness for a quick unlock, and I’m glad to hear you're on the right path. Your order status shows "Unlock Complete," which means your phone is successfully unlocked!
You can now use the unlocking code "3754892352" provided via email to finalize the process. If you need any assistance with that or have questions, feel free to reach out. We’re here to help!
Best regards,
Charlotte
Awesome experience, I did not have to unnecessarily go back and forth
Hi Ayotunde Oyedeji,
Thank you so much for your positive feedback! We're thrilled to hear you had a smooth experience with us. We strive to provide the best service possible, and it means a lot to know you chose us because you believe we offer the best options. If you have any further questions or need assistance, feel free to reach out. Enjoy your unlocked iPhone 12 Pro Max!
Best regards,
Charlotte
No refund, once you pay for eligible for unlock for carrier they ask for extra amount of money to unlock even they dont know if they can unlock or if it is hard lock or not they charge you extra for it then they tell you they issue credit note but no money return
Hi there! I understand your frustration regarding the additional costs involved in the unlocking process. It’s important to note that all costs are clearly outlined on the checkout page before you complete your purchase. Initially, we perform an eligibility check, and if everything looks good, there’s an unlocking payment required.
If your order status is showing as 'awaiting payment,' I encourage you to continue with the process. Our team is here to assist, so please let us know if you have any questions along the way! Your satisfaction is important to us, and we're committed to helping you unlock your phone successfully. Thank you for your understanding!
Good perfect good job you are the best now I'm going to recommend you to all the people I know!
Hi Bogdan,
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our service and that you're recommending us to others. Your support means a lot to us!
If you have any more questions about unlocking your Samsung Galaxy Note 20 Ultra 5G or need assistance with anything else, feel free to reach out. We're here to help!
Best regards,
Charlotte
I have a good experience service. They were fast and I didn't have any complaints
Hi Jose Valdenebro,
Thank you so much for sharing your positive experience! We’re thrilled to hear that you found our service fast and easy. Your satisfaction means a lot to us! If you have any further questions or need assistance with your iPhone unlock, feel free to reach out. Enjoy your now-unlocked iPhone 13 Pro Max!
Best,
Charlotte
First thing, fast and easy service. The instructions too that was.
Hi Marvin,
Thank you for your review! I'm delighted to hear that you found our service fast and the instructions easy to follow. If you have any questions about the unlocking process for your Motorola XT2313-6, feel free to reach out. We're here to help you every step of the way!
Best regards,
Charlotte
It was such a good service very quick and easy and was able to put a new sim in my phone within an hour made it so easy
Hi Sophia,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service quick and easy. It's great to know that you could switch your SIM without any hassle!
If you ever need assistance again or have questions about future services, don’t hesitate to reach out. We're here to help!
Best,
Charlotte
El mejor servicio y excelente resultados seguro y sin necesidad de llevar a ningún lado
Hola Paula, ¡gracias por tus amables palabras y por elegirnos para desbloquear tu iPhone 13 Pro Max! Estamos encantados de saber que encontró nuestro servicio rápido y confiable. Si tiene más preguntas o necesita ayuda con cualquier otra cosa, no dude en comunicarse. ¡Feliz desbloqueo! Mejor, charlotte
Perfectly unlocked my phone in about 3 days. I ca link it to mint mobile from At&T now
Hi Spencer,
Thank you so much for taking the time to leave such a positive review! I'm thrilled to hear that your iPhone 12 Mini was unlocked successfully and that you're able to connect it to Mint Mobile. If you have any other questions or need assistance in the future, feel free to reach out. Enjoy your newly unlocked phone!
Best,
Charlotte
Zuerst war ich etwas skeptisch, ob es auch funktionieren würde. Aber: alles bestens, habe ein iPhone 11 erfolgreich entsperrt
Hallo Michael, vielen Dank für Ihr positives Feedback! Ich freue mich sehr, dass Sie Ihr iPhone 11 erfolgreich entsperrt haben. Es ist großartig, dass Sie uns für Ihre Entsperrungsbedürfnisse ausgewählt haben, insbesondere für Ihre bevorstehende Reise. Wenn Sie weitere Fragen haben oder Hilfe benötigen, können Sie sich jederzeit an uns wenden. Wir sind hier, um Ihnen zu helfen! Gute Reise!
I paid $28 to unlock my phone, but after taking the money, they demanded an additional $50 to complete the process. This service is a real scam and should be avoided at all costs. There is no phone number to contact them, and they do not respond to emails. Save your money and go elsewhere for phone unlocking services.
Hi there! I understand your frustration with the additional payment for unlocking your phone. Just to clarify, the initial $28 covers the eligibility check. Once that's confirmed, the unlocking payment is required to complete the process, which is outlined clearly on our checkout page.
We're committed to transparency, and I encourage you to continue the process; it will be worth it once your phone is unlocked! If you have further questions, please reach out through the live support on your tracking page; we'll be happy to assist. Thank you for your understanding!
Everything was done quickly at a very reasonable cost, the payment and email notifications were very good
Hi Hitesh Sharma,
Thank you so much for your positive feedback! We're thrilled to hear that you found our service quick and reasonably priced. Your satisfaction means a lot to us.
If you have any further questions or need assistance with unlocking your iPhone XS from EE UK, feel free to reach out. We're here to help you every step of the way!
Thank you again for choosing Direct Unlocks.
Best,
Charlotte
Paid only 29$ for an unlock that took less than 10 minutes. Amazing service
Hi Carlos,
Thank you so much for your positive feedback! We're thrilled to hear that you found our service quick and efficient. Your iPhone 12 Pro Max is now unlocked, and we're glad you chose to trust us with the process. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
Great fast service kept up to date through out the process easy to use
Hi Adam,
Thank you for your wonderful feedback! We're delighted to hear you found our service fast and easy to use. It's great to know that our updates kept you informed throughout the process. We truly appreciate you trusting us to unlock your daughter’s phone quickly. If there's anything else we can help you with, just let us know!
Best,
Charlotte
En un.principio pensé que se trataba de un sitio no legiítmo, sin embargo, en todo el proceso me fueron comunicado avances hasta lograr concluirlo. El tiempo para el desbloqueo fue antes de los 7 días. Me quedo muy satisfecha con el servicio.
Hola Lysette A. ¡Muchas gracias por tus comentarios positivos! Estamos encantados de saber que estuvo satisfecho con el proceso de desbloqueo y nuestra comunicación en todo momento. Es fantástico saber que nuestras buenas calificaciones y nuestro servicio seguro le ayudaron a elegirnos. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse. ¡Disfruta usando tu iPhone 14 desbloqueado! Mis mejores deseos, Carlota.
I was skeptical at first but it worked. It was done days before it said it will be done.
Hi Jebue Kionisala,
Thank you for sharing your experience! We're thrilled to hear that your iPhone 14 Pro Max was unlocked successfully and even ahead of schedule. Your trust means a lot to us, especially since you were initially skeptical.
If you have any further questions or need assistance with anything else, feel free to reach out. Enjoy your newly unlocked phone!
Best regards,
Charlotte
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Blanca Hernández, ¡Muchas gracias por tus amables palabras! Estamos encantados de saber que su iPhone 13 funciona perfectamente con su nueva SIM. Siempre es reconfortante saber que hemos podido ayudarlo a desbloquear un regalo especial de su hija. Su satisfacción significa mucho para nosotros y le agradecemos que haya aprovechado la oportunidad de nuestro servicio. Si alguna vez necesita algo más o tiene más preguntas, no dude en comunicarse. ¡Tenga un día fantástico!