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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Me siento muy bien de poder desbloquear mi celular por mi propia cuenta sin tener que pagar a terceros muy confiable y atentos. La recomiendo
They had wonderful customer service and it was very simple and easy to do
Hi Keshun Draper,
Thank you so much for your feedback! We're thrilled to hear you found our customer service wonderful and the process easy to navigate!
Since your order status is "Unlock Complete," your iPhone 11 should be all set to use with AT&T. If you have any doubts or need guidance on using your unlocked phone, feel free to reach out. We're here to help!
We appreciate your support and trust in us!
Best regards,
Charlotte
Iphone all of a sudden locked on me for the old carrier and using this website helped me get my phone back to working within 72 hours and hassle free!
Hi Proscilla,
Thank you so much for sharing your experience! We’re thrilled to hear that your iPhone 11 is unlocked and back in working order within 72 hours. It's always our goal to make the unlocking process as smooth and hassle-free as possible. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your phone!
Best,
Charlotte
Very good and timely response awesome service would do it again super fast
Hello Kerrona Duhaney!
Thank you so much for your positive review! We're thrilled to hear you found our service to be fast and efficient. It's great to know that you chose us for the ease of the process, and we're here to make unlocking your iPhone 14 Pro as smooth as possible.
If you have any further questions or need assistance, please feel free to reach out. We're always here to help!
Best regards!
Everything was ever professional. They made sure to keep me up to date.
Hi Deandrea Huckaby,
Thank you so much for your kind words! We're thrilled to hear that you found our service professional and that we kept you informed throughout the process. If you need any further assistance with your Samsung Galaxy Note9 unlock, just let us know. We're here to help!
Best regards!
Best service 10/10 thanks guys for quick support and communication
Hi Adomas,
Thank you so much for your fantastic review! We're thrilled to hear that you were pleased with our quick support and communication. It's great to know that our service is meeting your expectations.
If you need any further assistance or have questions about unlocking your Samsung Galaxy A20e, feel free to reach out. We're always here to help!
Best regards,
Charlotte
Realmente asombrosos mi ipone estuvo listo en dos días sin problemas realmente los recomiendo son asombrosos
Hola Lucía, ¡muchas gracias por tus amables palabras! Nos alegra saber que tu iPhone estuvo listo en solo dos días. Es genial saber que estás satisfecha con nuestro servicio. Si tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Agradecemos tu recomendación! Saludos cordiales, Charlotte
It was fast and easy. Did it all by myself with no retailer helping me?
Hi Jose Diaz,
Thank you for your positive feedback! We’re thrilled to hear that you found the unlocking process fast and easy. It’s great when friends can connect others with helpful services—appreciate you spreading the word! If you have any questions or need further assistance, feel free to reach out. Enjoy using your unlocked iPhone!
Best,
Charlotte
Mi compañía telefónica no quería desbloquear mi teléfono ya que me cambiaría de compañía. Opté por ustedes y realmente fue excelente. Siento que se tardó más de lo que esperaba pero en general funcionó
Hola Jenny, ¡muchas gracias por tus comentarios! Me alegra saber que nuestro servicio funcionó para ti, incluso si tardó un poco más de lo esperado. Agradecemos tu elección al elegirnos para tus necesidades de desbloqueo, especialmente por la asequibilidad. Si tienes otras preguntas o necesitas ayuda con tu nuevo proveedor, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Un cordial saludo, Charlotte
Excellent very easy to use and fast. Within ten minutes I had my phone unlocked.
Hi M Mactaggart,
Thank you so much for your kind words! We're delighted to hear that you found our service easy and fast. It's great to know your iPhone 12 Pro is unlocked and ready to go!
If you have any questions or need further assistance, feel free to reach out. We're here to help!
Best wishes,
Charlotte
I was a bit scared at first, thinking it could possibly be a scam. But, everything worked out perfect!
Hi Danielle,
Thank you for sharing your experience! I'm glad to hear that everything worked out well for you. We strive to provide quality service, and your feedback on communication is appreciated. We're always looking to improve, so your input is valuable to us. If you have any questions or need further assistance, feel free to reach out. We're here to help!
Best,
Charlotte
J'étais assez dubitatif au début mais j'ai essayé car un magasin de téléphonie me demander 100 e pour débloquer mon iPhone 12 Pro Max bloquer chez AT&T finalement ici ça été tres rapide.pour ma part je suis satisfait
Bonjour Richard Philippe, Merci d'avoir partagé votre expérience avec nous! Nous sommes ravis d'apprendre que vous avez trouvé notre service de déblocage pour votre iPhone 12 Pro Max rapide et satisfaisant. Notre objectif est de fournir de la qualité à un prix compétitif, c'est donc formidable de savoir que vous avez eu le sentiment d'avoir obtenu un bon rapport qualité-prix par rapport aux autres magasins. Si vous avez d'autres questions ou si vous avez besoin d'aide, n'hésitez pas à nous le faire savoir. Profitez de votre téléphone débloqué! Cordialement, Charlotte
They found a solution for my problem, quick and easy. My Provider could not do.
Hi Martin,
Thank you for your feedback! I'm so glad to hear that we could help you with unlocking your iPhone 15, especially when your provider couldn't assist. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your unlocked device!
Best,
Charlotte
Tudo ocorreu ok, satisfação garantida, estou feliz com meu iPhone funcionando perfeitamente
Olá Fabio, muito obrigado pela sua avaliação maravilhosa! Estamos felizes em saber que seu iPhone 14 Pro agora está funcionando perfeitamente e que nossa equipe conseguiu resolver suas preocupações. Sua decisão de escolher nosso serviço significa muito para nós, e estamos felizes em poder ajudar a resolver seu problema de desbloqueio. Se você tiver mais alguma dúvida ou precisar de ajuda no futuro, não hesite em entrar em contato! Atenciosamente, Charlotte
I tried to follow the instructions but it hasn't worked so far. I will go to my carrier to see if they can help me.
Hi Alvin,
I understand you’re having some difficulties with the unlocking process for your Samsung Galaxy S22 5G. It looks like your order status is marked as “Unlock Complete,” which means the unlocking codes have been successfully generated for you.
To use the provided codes, please ensure you are entering them correctly as per the instructions sent to your email. If you still encounter issues after following those steps, I recommend reaching out to us for further assistance before contacting your carrier. We’re here to help you get your phone unlocked!
Thank you for choosing us, and feel free to reach out if you have more questions.
Best,
Charlotte
My phone was sim locked and direct unlocks was able to unlock it! It took 3 days but was worth the wait
Hi Joseph,
Thank you so much for your review! We’re thrilled to hear that your iPhone 14 Pro Max is now unlocked and ready for use. We appreciate your patience throughout the unlocking process; sometimes, it just takes a little extra time to get everything sorted out.
If you have any questions or need further assistance, feel free to reach out. Enjoy your newly unlocked phone!
Best regards,
Charlotte
Recomendados desbloquearon mi iPhone 12 pro antes de lo previsto, y funcionó a la perfección. Súper recomendado
Hola Carlos P, ¡Gracias por tus comentarios! Nos alegra saber que pudimos desbloquear tu iPhone 12 Pro antes de lo esperado y que te funciona perfectamente. Tu confianza en nosotros, especialmente porque te lo recomendó tu familia, significa mucho. Si tienes más preguntas o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! ¡Saludos!
Excelente trabajo ya por fin mi teléfono esta totalmente desbloqueado, son los mejores lo recomiendo al 100%
Hola Lorenzo, ¡muchas gracias por tus amables palabras! Nos alegra saber que tu Galaxy S23 Ultra está completamente desbloqueado y que tuviste una experiencia positiva con nosotros. ¡Tu recomendación significa mucho para nosotros! Si necesitas más ayuda o tienes alguna pregunta en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta de tu teléfono desbloqueado! Saludos, Charlotte
Recomendado 100% la rapidez y la comunicacion fueron excelentes pude ver como hiba el proceso y me funciono sin ningun problema
Hola Sugei Nieves, ¡muchas gracias por tus comentarios positivos! Nos alegra saber que consideraste que nuestra comunicación y la velocidad del proceso de desbloqueo fueron excelentes. ¡Es genial que el servicio haya cumplido con tus expectativas! Si tienes más preguntas o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! ¡Saludos!
Worried about a scan as there is a bit of a cost. It took a few days to complete. But all is good & Direct Unlocks kept us informed.
Happy with their service.
Hi Lise,
Thank you for taking the time to share your thoughts! I understand that handling costs can be a concern, but I'm glad to hear you're happy with the service and that we kept you informed throughout the process. We always strive to make the unlocking experience as smooth as possible.
If you have any further questions or need assistance, feel free to reach out. We’re here to help!
Best regards,
Charlotte
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola, Barbara: ¡Muchas gracias por tus comentarios positivos! Nos alegra saber que te sentiste segura al desbloquear tu Galaxy S22 Ultra 5G con nosotros. ¡Tu recomendación significa mucho para nosotros! Si tienes alguna pregunta o necesitas más ayuda durante el proceso, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos cordiales, Charlotte