On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Direct unlocks kept me informed of every step of the process. Fast and reliable
Very good and quick experience. I have received the unlock code same day and the defreeze code in 5 days.
Hi Iulia,
Thank you so much for your positive feedback! I'm thrilled to hear that your experience has been quick and satisfactory, and that you received your unlock and defreeze codes as expected.
If you have any further questions or need assistance while unlocking your Samsung Galaxy Note9, please don’t hesitate to reach out. We’re here to help!
Best regards!
They did good with unlocking my card, I wish they just gave you notice of the two time charge. But it was worth it. My phone worked perfectly upon activation which is exactly what I was looking for. The process was quick and easy, not taking much time at all, the whole process was about 10ish minutes.
Hi Arianna,
Thank you for your review! We're thrilled to hear that your iPhone 11 is working perfectly and that the process was quick and easy for you. We appreciate your feedback regarding the payment notifications and will take it into consideration as we strive to improve our service.
If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your unlocked phone!
Best,
Charlotte
Hola amigos cómo vamos pues la verdad al principio me preocupé porque es la primera vez que hago un desbloqueo por esa plataforma y como toda persona sentimiento preocupación de repente no poder no poder hacer mi desbloqueo y perder mi dinero pero la verdad no de verdad todo salió perfectamente en el tiempo inclusive en menor tiempo como la página lo estipuló hoy a las 4 de la mañana me llegó el código y me desperté en mi zona horario pues lógicamente eso apenas son las 9 de la mañana pero me desperté muy grato al ver mensaje con mi código de liberación de mis zfold 6 si hay alguien que de repente este piense que no va a poder salir de su equipo pues no es así pues yo pensé lo mismo y bueno aquí ya tengo mi equipo liberado para cualquier operadora
Hola Luis, ¡muchas gracias por tomarte el tiempo de compartir tu experiencia! Nos alegra saber que tu proceso de desbloqueo se realizó sin problemas y que recibiste tus códigos de desbloqueo de manera oportuna. ¡Es genial saber que ahora puedes usar tu Samsung Z Fold6 con cualquier operador! Entendemos que probar un nuevo servicio puede traer preocupaciones y nos alegra ver que estás satisfecho con nuestra plataforma. Si tienes amigos o familiares que estén considerando desbloquear sus dispositivos, no dudes en recomendarnos. ¡Agradecemos tu confianza en nosotros! Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta de tu dispositivo desbloqueado! Saludos, Charlotte
I needed my phone unlocked due to switched plans and had no service, Direct Unlocks were quick and simple. Just waited and let them do what they specialize in.
Hi Roxanne,
Thank you so much for your kind words! We're thrilled to hear that you found our service quick and simple, especially during your switch to a new plan. Your feedback about the reviews is also appreciated—it's great to know they helped you choose us!
If you have any additional questions or need further assistance, please feel free to reach out. We're here to help you!
Best,
Charlotte
I was able to track my unlock through their ticket system. Just ask a question and they will respond. You can also track the status of your unlock. Best deal in town!
Hi Hector,
Thank you for your positive feedback! We're so glad to hear that you found our tracking system helpful and that your friend recommended us. If there’s anything else we can assist you with as you enjoy your unlocked iPhone 11, please feel free to reach out.
Happy unlocking!
Best,
Charlotte
Buen día, recomiendo ampliamente esta página, en menos de 12 horas mi celular ya servia en el país donde estoy viviendo, es confiable. Te brindan una buena información de los pasos a seguir para realizar el desbloqueo, hacen seguimiento y obtienes el resultado rápido, definitivamente la recomiendo.
¡Buen día, Malagon Giuliana! ¡Muchas gracias por tu comentario positivo! Nos alegra saber que tu teléfono móvil funciona perfectamente y que nuestras instrucciones te resultaron útiles. Tu confianza significa mucho para nosotros y siempre estamos aquí para garantizar un proceso de desbloqueo sin problemas. Si tienes alguna pregunta en el futuro, no dudes en comunicarte con nosotros. ¡Agradecemos tu recomendación! ¡Saludos!
Very quick pain-free automated system. Explained almost everything
Please be aware - there are TWO parts to this paid service.
Just to confirm, it's not a scam - it works well, but you'll pay twice if. You need to unlock your SIM locked phone.
Hi Ahad,
Thank you for your positive feedback! I’m glad to hear you found our automated system quick and pain-free. Just to reiterate, the two payments are necessary: the first for the Eligibility Check and the second for the Unlocking Payment. This structure ensures everything is clear and upfront, as indicated on the checkout page.
If you have any more questions or need further assistance during the unlocking process, feel free to reach out!
Best,
Charlotte
Hi Fubu Fubu,
Thank you for your patience and for sharing your feedback! I’m glad to hear that we were able to deliver on the promise despite the wait. If you have any questions about unlocking your Galaxy A03s or need further assistance, please feel free to reach out. We're here to help!
Best,
Charlotte
Mon téléphone a été débloqué en 48h. Tout est parfait, merci
Bonjour Alexandre, Merci beaucoup pour votre retour positif! Nous sommes ravis d'apprendre que votre iPhone 13 a été débloqué sans problème et que vous êtes satisfait de notre service. Votre soutien compte beaucoup pour nous! Si vous avez d'autres questions ou si vous avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter. Profitez bien de votre téléphone nouvellement débloqué! Cordialement, Charlotte
Very quick and easy process said a few days and it was clear in a few hrs
Hi Michael,
Thank you for your feedback! We're thrilled to hear that the process was quick and easy for you. Your iPhone XR is now unlocked, and we're glad it was completed so promptly. If you have any further questions or need assistance, feel free to reach out. Enjoy using your newly unlocked phone!
Best,
Charlotte
Hi Felix,
Thank you for your kind words! We're thrilled to hear that your friend recommended us and that you found our services professional. If there's anything else you need assistance with in the unlocking process or if you have any questions, feel free to reach out. We're here to help!
Best,
Charlotte
Was easy and fast pace for the check and efficient on the time line to process
Hi Jennifer,
Thank you for your review! I'm glad to hear that you found the eligibility check easy and efficient. It’s great to know we could help you unlock your niece's phone promptly.
If you have any questions or need further assistance with your unlock, feel free to reach out. We’re here to help!
Best regards,
Charlotte
Todo salió bien con los códigos de desbloqueo. El servicio fue muy bueno y ayudaron en todo
Hola, José: ¡Muchas gracias por tus comentarios positivos! Nos alegra saber que todo salió bien con tus códigos de desbloqueo y que nuestro servicio te resultó útil. Si tienes más preguntas o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Disfruta usando tu Samsung Galaxy S22 5G desbloqueado! Saludos, Charlotte
Only reason I gave it a 4 out of 5 star was that it took longer than expected
The request was made on a Friday afternoon, and only got unlocked on the next Monday. I wasn't one of the lucky ones to get it unlocked in 15 minutes. But I'm super happy it did get unlocked.
It was stressful, but Anna helped keep me reassured that all will end well. THANKS ANNA!
It worked
Hi Nick,
Thank you so much for your thoughtful review! I’m thrilled to hear that Anna was able to help keep your stress down and that your iPhone 12 is now unlocked. It’s great to know that you're happy with the outcome, even if the process took a bit longer than you anticipated.
We strive to keep our customers informed throughout the process, and your feedback helps us improve. If you have any more questions or need further assistance, don’t hesitate to reach out. We really appreciate your understanding and patience!
Thanks again for choosing us!
Best,
Charlotte
The service, speed, communication was great. That second payment to unlock the device wasn't clear from the beginning. It is the reason for the four stars.
Otherwise I am a happy customer and happy to tell people. Thank you
Hi Sandor,
Thank you for your kind words and for your trust in our service! I completely understand your concern regarding the second payment for unlocking; we strive to be as clear as possible about costs during checkout. Just a reminder, the first payment is for the Eligibility Check, followed by the Unlocking Payment. This helps ensure that your iPhone 8 Plus can be unlocked successfully!
If you have any further questions or need assistance with your unlock, feel free to reach out. We're here to help!
Thank you again for your feedback, and we're glad to have you as a customer!
Best,
Charlotte
We urgently needed to unlock our phone. I wrote to the support, the support lady was basically helpful. It was a daunting estimate 4 day wait, but I got the code in cca 12 hours.
Hi ÁdÁm BalÁzs ÁrpÁd,
Thank you for sharing your experience! I’m glad to hear that you found our support helpful and that you received your unlock code much sooner than expected. We appreciate your choice to work with us, especially during a time when local services were unavailable.
If you have any further questions about your unlock or if there's anything else we can assist you with, feel free to reach out. We're here to help make your experience as smooth as possible!
Best regards,
Charlotte
Very fast service, easy to deal with, happy with everything. Highly recommend it.
Hi Berc Cerah,
Thank you so much for your positive feedback! We're thrilled to hear that you had a fast and easy experience with us. Your recommendation means a lot, and we truly appreciate your trust in our service for unlocking your iPhone 15 Pro Max. If you have any further questions or need assistance, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
Muy buen servicio, rápido y verdadero no pence que fuera cierto, lo recomiendo. Gracias.
Hola Aldo, ¡muchas gracias por tus comentarios positivos! Nos alegra saber que tuviste una gran experiencia con nuestro servicio y agradecemos tu recomendación. Si tienes alguna pregunta o necesitas más ayuda, no dudes en comunicarte con nosotros. ¡Disfruta de tu Galaxy S22 Ultra 5G desbloqueado! Saludos, Charlotte
When I used direct unlocks the experience was awesome. The process is so clear and easy to use for anyone. You do not have to be even tech savvy to use it out. The whole process was extremely quick as well. Well done DIRECT UNLOCKS!
Dear Lloyd Mataruse,
Thank you so much for your kind words! We’re thrilled to hear that you found our process clear and easy to use. It means a lot that you chose us based on positive reviews, and we're glad you had a swift experience unlocking your iPhone.
If you have any further questions or need assistance, please don’t hesitate to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gerardo,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our service fast, reliable, and that we were able to address all your questions. If you have any further inquiries or need assistance with anything, feel free to reach out. We're here to help!
Best regards,
Charlotte