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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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La verdad no confiaba en la página, pero lo estuve intentado fue un poco frustrante pero al final se pudo...
Duro un poco más de los esperado, 100 % recomendados pensé que que iba a hacer estafado pero no fue así así que tengan la pena confianza de que les hagan un trabajo son confiables
Muito bom mesmo... Profissionais no serviço. Muito atenciosos no tratamento.
Olá Rutra Smith! Muito obrigado pelo seu feedback positivo! Nós realmente apreciamos e estamos felizes em ouvir sobre sua boa experiência conosco. Nós nos esforçamos para fornecer um serviço atencioso e profissional, e é ótimo saber que atendemos às suas expectativas. Se você tiver alguma dúvida sobre como desbloquear seu Galaxy A14 5G, é só nos avisar. Estamos aqui para ajudar você em qualquer parte do processo! Atenciosamente!
Direct Unlocks provided an excellent service! I bought a phone that was "supposedly" unlocked but in reality wasn't. This company verified my phone could be unlocked then completed the unlock in a few days.
Hi Carey,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our service reliable and efficient. It's great to know that our team was able to verify the unlockability of your phone and complete the process for you swiftly.
If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help!
Best regards,
Charlotte
Hice el trámite en la tarde y en la mañana del día siguiente y estaba listo, la verdad no tenía fé pero realmente cumplen lo que dicen. Estoy muy agradecida, gracias!
Hola Kennia Peña, ¡muchas gracias por tu encantadora reseña! Nos complace saber que tuviste una experiencia positiva con nuestro servicio y que pudimos satisfacer tus necesidades. ¡Tus amables palabras significan mucho para nosotros! Si tienes más preguntas o necesitas ayuda con cualquier otra cosa, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos cordiales, Charlotte
Excellent service offert et de qualité.
L attente de deux jours en valait la peine
Bonjour Herizo, Merci beaucoup pour votre retour positif! Nous sommes ravis d'apprendre que vous avez trouvé notre service excellent et que l'attente en valait la peine. Si vous avez d'autres questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Cordialement, Charlotte
Es una aplicación buenísima y confiable, lo recomiendo gracias a ellos pude desbloquear mi cel Motorola,, ahora lo utilizo con t mobil, lo recomiendo es buenísima
Hola Fredy, ¡muchas gracias por compartir tu experiencia! Nos alegra saber que pudiste desbloquear tu celular Motorola con éxito y que consideras que nuestro servicio es confiable. ¡Tus recomendaciones significan mucho para nosotros! Si tienes alguna pregunta o necesitas más ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta usando tu teléfono con T-Mobile! ¡Saludos!
Muy buena y rápida, solo fueron 5 días para que se desbloqueara, te responde muy rápido y clara las preguntas que les haces!
Hola Juana J, ¡Muchas gracias por tus comentarios positivos! Nos complace saber que consideraste que nuestro servicio fue rápido y eficiente, y que tardaste solo 5 días en desbloquear tu iPhone 14 Plus. Es genial saber que nuestro equipo pudo ayudarte de manera rápida y clara. ¡Tu satisfacción es lo que buscamos! Si tienes más preguntas o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos cordiales, Charlotte
Hi I was hopeless but this site could make my phone unlocked :) Gellért from Hungary. Im very glad 🙏
Hi Gellért! 😊
Thank you so much for your kind words! We're thrilled to hear that you're happy with our service and that your iPhone 12 is now unlocked. It's great to know we could help you out. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your unlocked phone!
Best regards! 🌟
Don't fall for this scam, I paid $100 to have it unlocked, they tell me it can't be done and that the refund is from the same company, after I tried with another SIM, which now costs another $50, I do not recommend this app, it's a scam. I recommend using another app, this one is risky and if it goes wrong they won't refund your money.
Hi Liliana,
I’m sorry to hear you’re feeling frustrated with your unlocking experience. I want to assure you that we’re here to help, and I understand how important it is to get your iPhone 11 unlocked.
You’ve made the necessary payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock, plus another $28.99 for the Eligibility Check. I can see your order status is currently "In Process," which means we’re actively working on it. Unlocking typically takes around 6 days and 23 hours from the time of your order, so we appreciate your patience during this time.
Regarding the additional SIM card charge, it’s important to note that all costs are clearly outlined at checkout, and an unlock process starts with an Eligibility Check and then the unlocking payment. If your status is awaiting payment, I encourage you to continue with the process as it leads to the final unlocking of your device.
I appreciate you reaching out and hope we can turn this around for you soon!
Best,
Charlotte
Was unsure about using this service but it was so easy and quick to do.
No problems at all got the confirmation through straight away for the unlock
Hi Laura,
Thank you so much for taking the time to share your experience! I'm thrilled to hear that the unlocking process for your Galaxy S21+ 5G was easy and quick, and that you received confirmation right away. If you have any further questions or need assistance with anything else, just let me know. We're here to help!
Best regards,
Charlotte
This service was flawless in the end. It took 24 hours and when 24 hours was up no unlock code was received. So I used online support. They advised be patient as there are times they need to use more than one means. Two hours later. Perfect. Unlocked successfully. FYI. Some people complain about a two step pricing structure. One price to verify if your phone qualifies. If so then a second charge to unlock the phone. This was not any tricky scam on their part. The pricing schedule is indeed disclosed upfront. So no worries folks. Totally satisfied with them at least for my S24.
Hi Bradley J. Esty,
Thank you so much for your kind review! We’re thrilled to hear that the unlocking process for your Samsung Galaxy S24 Plus was successful and that our support team could assist you along the way.
We understand the two-step pricing structure can seem concerning, but we're glad to hear you found everything clear on the checkout page. It’s always our goal to be transparent about the costs involved.
If you have any other questions or need further assistance, please don’t hesitate to reach out. Enjoy your unlocked phone and the new dual SIM capabilities!
Best,
Charlotte
Je trouve ce site très cher pour un déblocage réseau 26 euros pour contrôler imei du téléphone plus le prix du déblocage coût total 90 euros le déblocage
Bonjour Lamimar Camel, Merci d'avoir partagé vos commentaires avec nous. Je comprends que les coûts totaux de 26,49 € pour la vérification d'éligibilité et de 92,00 € pour le déblocage puissent sembler un peu élevés. Cependant, ces frais sont clairement indiqués lors du processus de paiement pour garantir la transparence. C'est formidable de voir que vous avez déjà terminé votre déblocage avec le Samsung Galaxy Note20+ 5G! Si vous rencontrez des problèmes ou avez d'autres questions sur le processus, n'hésitez pas à nous contacter. Nous sommes là pour vous aider à tirer le meilleur parti de votre déblocage. Si vous avez des questions ou avez besoin d'aide, n'hésitez pas à nous le faire savoir! Cordialement, Charlotte
Very bad. Still no one to help me get my phone unlocked when they said they did
Hi Patricia,
I'm sorry to hear about your experience. I can see your order status shows "Unlock Complete," which means the unlocking process has been finalized. If you're facing any further issues, please check your email for instructions on how to complete the unlock on your iPhone 12.
I want to assure you that we’re here to help! If you have any specific questions or need assistance, please feel free to reach out, and I’ll do my best to assist you.
Thank you for your patience!
Best,
Charlotte
I was excited when I found this website to help unlock my daughter's phone for a new provider. I wasn't so excited when I thought I had paid for the service and then was required to pay even more to actually get it unlocked. Then the timer said it has 23 hours left but it was actually a fee days before I received the unlock code. Customer service answered my questions quickly tho and the code did work.
Hi Brooke,
Thank you for your feedback! I'm glad to hear that our customer service was responsive and that the unlock code worked for you. I understand your concerns about the multiple payments and the timing, which can indeed be a bit confusing.
Just to clarify, the initial payment for the Eligibility Check and the subsequent payment for the Standard Unlock are both necessary steps in the process for successfully unlocking your phone, as stated during checkout. The unlock process can sometimes take a bit longer than expected, but we're committed to ensuring the delivery of your unlock codes.
If your phone is not prompting for an unlocking code with a non-Spectrum SIM, please keep in mind that you may need to consider a Remote USB unlock option.
Thank you for choosing us for your unlocking needs! We're here to assist you further if you have any more questions.
Best wishes!
At first in doubt if they can unlock my Iphone 15 Pro.
And just today 30th August 2024 receive good news... successful unlock. Applied 24th August 2024... Tried with other networks and it is working well. Kudos
Hi Milvin,
Thank you for your kind words and feedback! We're thrilled to hear that your iPhone 14 has been successfully unlocked and is now working well with other networks. We're committed to providing a smooth unlocking experience, and it's great to see your trust in our services reflected in your positive review.
If you ever have any questions or need assistance in the future, feel free to reach out. We're here to help!
Best regards,
Charlotte
I discovered that my iPhone that I bought used 4 years ago had a Sim locked status. My current carrier could not unlock it, AT&T refused to unlock it. The used phone vendor that I bought it from refused to help me. Direct Unlocks fixed my issue quickly.
Hi Michael,
Thank you so much for your positive feedback! I’m thrilled to hear that we could help you unlock your iPhone XS Max quickly and that you chose us out of desperation. It means a lot that you took the time to read our information and reviews before trusting your unlock with us.
If you have any further questions or need assistance, don’t hesitate to reach out. Enjoy your unlocked phone!
Best,
Charlotte
Excelente servicio y fácil de hacer 100% recomendado gracias por sus servicios
Hola Nicky Onofre, ¡muchas gracias por tus amables palabras y por recomendar nuestros servicios! Nos complace saber que el proceso te resultó fácil y que nos elegiste por la calidad que nos esforzamos por brindar. Si tienes otras preguntas o necesitas ayuda con el proceso de desbloqueo, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos cordiales, Charlotte
Ero un po' scettico, ma sbloccato iPhone 13 senza problemi! Fantastico I was a little skeptical, but unlocked iPhone 13 without any problems! Awesome!
Ciao Stefano! Grazie mille per il tuo fantastico feedback! Siamo entusiasti di sapere che il tuo iPhone 13 è stato sbloccato senza problemi. Se hai altre domande o hai bisogno di assistenza in futuro, non esitare a contattarci. Goditi il tuo telefono sbloccato! Cordiali saluti, Charlotte
They where willing to take the time to explain/ respond to all my questions and concerns patiently
Hi Dorian Jackson,
Thank you so much for your detailed review and for choosing Direct Unlocks! I'm glad to hear that you found our team patient and willing to help you with your questions and concerns.
I see that your order status is "Unlock Complete," and you have successfully received your unlocking codes for your Galaxy Z Fold4. If you have any remaining questions about how to use the codes, please don't hesitate to reach out. We’re here to make sure you have a smooth unlocking experience.
Thanks again for your feedback, and we appreciate your support!
Best regards,
Charlotte
The service was fast and easy. Took less than 24 hours and my phone was unlocked and works perfect.
I highly recommend this service for anyone looking to unlock their phone to use on a different service.
Hi Jason,
Thank you for your kind words! We're thrilled to hear that your iPhone 13 Pro Max was unlocked so quickly and that you're happy with the service. We appreciate your recommendation and are here if you need any further assistance in the future. Enjoy using your unlocked phone!
Best regards,
Charlotte
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Edwin, ¡muchas gracias por compartir tu experiencia con nosotros! Nos alegra saber que confiaste en nosotros a pesar de tus reservas iniciales y que todo salió bien al final. Agradecemos sinceramente tu paciencia y nos alegra que hayas considerado nuestro servicio confiable. Nos disculpamos por cualquier demora en nuestras respuestas y trabajaremos para mejorar eso. Si tienes alguna pregunta o necesitas más ayuda para desbloquear tu Galaxy A23 5G, ¡háznoslo saber! Estamos aquí para ayudarte con el resto del proceso. ¡Gracias nuevamente por tu recomendación! Saludos, Charlotte