On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I chose direct unlocks because their website promised a fast process saying I would have my phone unlocked immediately. First I was charged $28.99 to see if the phone was eligible to be unlocked thought that was it. Then 50% of the way through that process I was charged $50 to continue. Then when it finally began the unlock process it said it would take 3 days. It ended up being 10 days to unlock the sim (I can neither confirm or deny it worked because at the time I received the email notification from direct unlocks my phone had been unlocked for 10 days through the carrier.) After I saw it would be 3 days instead of the immediate access promised by the direct unlocks website I decided to get my phone unlocked through the carrier (within an hour after placing my order on direct unlocks.) which turned out to be free and in fact did give me access to an unlocked device within minutes. I contacted direct unlocks for a refund since the only reason I sought an outside solution was because the time it took to unlock the device was not what they said it would be and I didn't find out it would take 3-10 days until after I had already paid. I say check with your carries first and know that no deceive is going to be unlocked in less than 3-10 days on this website. So if you are seeking immediate access go somewhere else.
They took $78.99 and did not provide me any service. I thought this product would work.
Hi Miles,
Thank you for sharing your concerns with us. I understand how frustrating this situation must be, especially after your payments of $28.99 for the Eligibility Check and $50 for the Standard Unlock. I'm happy to clarify that your order status is "Unlock Complete," which means that the unlocking process for your iPhone 15 Pro from AT&T USA has been successfully completed.
If you encounter any issues, please check the unlocking instructions we've sent you via email to ensure everything is set up correctly. We're here to help if you have any further questions or need assistance with the next steps!
Best regards,
Charlotte
I received a email saying my phone is already unlocked but is not, I've been trying to contact you but no body answer my emails, even I sent pictures that my phone is still locked by carrier.
Hi Amed,
I'm really sorry to hear you're having issues with your iPhone 14 Pro Max still being locked despite the email you received. I understand this can be quite frustrating!
Since your order status shows "Unlock Complete," it may be helpful to double-check that all steps were followed correctly. If your phone is still asking for a carrier SIM, you might want to try restarting it and ensuring it's connected to WiFi.
If you've done that and are still facing difficulties, please make sure to send us any relevant details or specific error messages you're encountering. We're here to assist you!
Thank you for your patience, and I hope we can get this resolved for you soon.
Best,
Charlotte
Muy buen servicio, bastante rápido por ser que un bloqueo de nextel
Hola Ezequiel, ¡muchas gracias por tus comentarios positivos! Nos alegra saber que consideraste que nuestro servicio es rápido y confiable, especialmente con la situación del bloqueo de Nextel. Nos esforzamos por brindar una experiencia de desbloqueo efectiva y es genial saber que nos elegiste para tus necesidades de desbloqueo. Si tienes alguna pregunta o necesitas ayuda con cualquier otra cosa, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos cordiales, Charlotte
Its very fast, my iphone 13 is now unlocked, Thank you!
Hi Maruanna,
Thank you so much for your positive feedback! We're delighted to hear that your iPhone 13 is now unlocked and that you chose us for your unlocking needs. If you have any questions or need further assistance, please don't hesitate to reach out. We’re here to help!
Wishing you all the best with your unlocked phone!
Best regards,
Charlotte
Il telefono risulta ancora in blocco per i tanti tentativi fatti, il pin del telefono non è giusto e il telefono aumenta le ore do blocco ad ogni tentativo che faccio
Ciao Achille, grazie per la tua recensione! Capisco che ti senti frustrato per il blocco del tuo Galaxy A32. Poiché lo stato del tuo ordine è contrassegnato come "Sblocco completato", sembra che ci possa essere un problema dopo il processo di sblocco iniziale. Se il tuo telefono è ancora bloccato, ti suggerisco di rivedere le istruzioni di sblocco che abbiamo inviato per assicurarti che tutto sia stato seguito correttamente. Se c'è qualcosa di specifico con cui stai lottando, condividilo e sarò più che felice di aiutarti ulteriormente. La tua pazienza è apprezzata e siamo qui per aiutarti a risolvere tutto! Cordiali saluti, Charlotte
I recently used this service to unlock my iPhone, and I couldn't be more impressed with the entire experience. From the very start, the process was smooth, straightforward, and incredibly fast. The instructions were easy to follow, and within just some days, my iPhone was unlocked and ready to use with any SIM card. What I really appreciated was the clear communication throughout the process – they kept me informed at every step, so I knew exactly what to expect.
The speed of the service was a huge plus for me. I was initially concerned that unlocking my iPhone might take many days or involve complicated steps, but this service made it hassle-free and efficient. It was clear they are very experienced and professional in what they do. I also liked how affordable it was for the quality of service provided. I would highly recommend them to anyone looking for a reliable and quick solution for unlocking their phone. Excellent service all around!
Hi Zoe Faltibà,
Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience unlocking your iPhone 11. It's great to know that our seamless process and clear communication helped make everything hassle-free for you. Your recommendation means a lot to us!
If you have any questions or need further assistance in the future, feel free to reach out. We're always here to help!
Best regards,
Charlotte
It took about a week to unlock my phone because I was not able to be awake during their operating hours, but it took less than an 1 hour to actually finish up the process. Imma be real it was a bit sketchy because i had to download some software because my phone needed to be unlocked with a USB cable instead of a code or pin. I'm actually saving more money than it cost to have my phone unlocked. Consider me a happy customer.
Hi Nathan
Because your phone didn't ask for an unlocking code, the Remote USB unlock was the only option available to unlock your phone for any network.
Glad everything turned out ok when you finally managed to schedule in the service!
Charlotte
Quick response from customer service. Phone unlocked very happy saved me having to buy new phone
Hi Isaac,
Thank you so much for your kind words! We're thrilled to hear that you had a quick and helpful experience unlocking your Samsung Galaxy S22 5G. It’s great that we could save you from having to buy a new phone!
If you have any more questions or need further assistance, please don’t hesitate to reach out. We're here to help!
Best,
Charlotte
Una muy buena experiencia rápido y seguro q es lo más importante la seguridad
No tengas miedo pide el servicio q desees q por mi experiencia son muy seguros y lo mejor cualquier pregunta te la responden de inmediato
Hola Maxi García, ¡Gracias por compartir tu opinión! Es maravilloso saber que tuviste una experiencia tan positiva y te sentiste seguro durante todo el proceso. Realmente apreciamos tu confianza en nuestro servicio. Si tienes alguna pregunta o necesitas más ayuda mientras continúas desbloqueando tu Galaxy S22 Ultra 5G, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte en cada paso del proceso! ¡Gracias por elegirnos! Saludos, Charlotte
I was initially nervous about the time and the price that was charged to unlock my iPhone 12 pro Max.
They charged the fees in a sequence (Not sure as why) meaning each step as we progress. After the payment was done,email confirmation for
Order was placed was received. After this with in 12 hours of time i received another email from then as a confirmation of Unlocking my device was sent. I was happy seeing this email and checked the device for the status and it was working on a new carrier and sim card.
There is absolutely no reason to be nervous as i was initially was about the authenticity of this website. They are real and they really unlock the phones and they are also very quick in doing it. Hence i would really recommend any new customers to trust them and proceed with your order and with no hesitation.
Hi Vijay Koudiki,
Thank you so much for sharing your experience! We're thrilled to hear that your iPhone 12 Pro Max is successfully unlocked and you were satisfied with the speed of our service.
We understand that the sequential payment structure can raise some questions, but it ensures that each step of the unlocking process is clearly defined and secure. Your trust in us means a lot, and we appreciate your recommendation to future customers!
If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best wishes,
Charlotte
Es muy buena página para desbloqueo me gusto la recomiendo para desbloquear cualquier teléfono siempre utilizo esta página y nunca me falla
Hola Adolfo Hernández, ¡muchas gracias por tus amables palabras y por recomendarnos! Nos alegra saber que consideras que nuestro servicio es confiable y de alta calidad. Si tienes alguna pregunta o necesitas ayuda, no dudes en comunicarte con nosotros. ¡Disfruta usando tu Samsung SGH-A197 desbloqueado! ¡Te deseamos lo mejor!
I used this service to unlock my iPhone SE from docomo, as no other services were offering unlocks for them. The process was very simple, all I had to do was input the IMEI of my iPhone. They did exactly what they promised without any issues, and my phone was unlocked faster than I expected (less than a week!). Docomo is known to be a difficult carrier to work with when unlocking, but they were able to unlock it remotely without me needing to do anything!
Hi Nagy Stefan!
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our service met your expectations and that your iPhone SE 2020 was unlocked quickly, especially given the challenges with Docomo.
It's fantastic to know you found our process straightforward and were able to trust our service based on the positive feedback from others. If you have any further questions or need assistance, feel free to reach out. Enjoy using your unlocked phone!
Best,
Charlotte
Code de déverrouillage demandé et fourni par le constructeur. ORANGE restant muet aux demandes
Bonjour Jocelyne, Merci pour votre avis! Je suis ravie d'apprendre que votre processus de déverrouillage du Nokia C2-05 a été effectué avec succès. Il semble que vous soyez désormais prête à utiliser votre téléphone sans aucune restriction. Si vous avez d'autres questions ou si vous avez besoin d'aide pour saisir votre code de déverrouillage (036134438482501), n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Cordialement, Charlotte
Great service and honest. Unlocked my phone within the time provided as an estimate.
Hi Faiz Syed!
Thank you so much for your kind words! We're thrilled to hear that you found our service honest and efficient in unlocking your iPhone 12. Your feedback really helps us strive to provide the best possible experience for our customers. If you have any further questions or need assistance with anything else, feel free to reach out. Enjoy using your unlocked phone!
Best,
Charlotte
Quick service, quick response from the team and the safest way to unlock your device
Hi Niko,
Thank you for your review! We’re thrilled to hear that you found our service quick and responsive. It’s great to know you felt safe unlocking your Samsung Galaxy S10 with us!
If you have any questions or need further assistance with your unlocking process, please reach out. We're here to help!
Best,
Charlotte
Easy and quick. I just sat back and waited for the result! They did all the work and kept me updated in my wallet!
Hi Kimberly,
Thank you so much for your kind words! We're thrilled to hear that you found our process easy and appreciated the updates along the way. If you have any questions or need further assistance, please don’t hesitate to reach out. Enjoy your unlocked iPhone 11!
Best,
Charlotte
So quick, really good price and such good communication on the steps process. Will use these people should I ever need to unlock another phone.
Hi Connor Myles,
Thank you so much for your kind words! We're thrilled to hear that you found our process quick and our prices competitive. It means a lot to us that you appreciated our communication throughout. If you need any assistance in the future or have another phone to unlock, we're here to help! Happy unlocking!
Best,
Charlotte
It was a quick and simple job from my side. I had to have my husbands phone unlocked as he passed away a couple of years ago and I needed to use the phone.
Hi Tracy,
I’m truly sorry to hear about the circumstances surrounding your unlock request. It's great that you found us through a Google search and decided to trust our service based on recommendations.
I see that your order status shows "Unlock Complete," which means everything has gone through successfully. If you're experiencing any delays with the payments showing on your side, please feel free to reach out to us for assistance, and we’ll make sure everything is sorted out for you.
Thank you for choosing Direct Unlocks, and please let us know if you need any further assistance—we’re here to help!
Best wishes,
Charlotte
Good service, everything happens faster, if you have a question, you can quickly get a detailed answer
Hi Igoris,
Thank you so much for your positive feedback! We're thrilled to hear that you found our service efficient and responsive. We strive to provide quick and detailed answers to make your experience as smooth as possible.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. Enjoy your unlocked iPhone 14 Pro!
Best regards,
Charlotte
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian,
Thank you for sharing your thoughts with us. I’m sorry to hear that the unlocking process took longer than you expected. Just to clarify, the timeframe we provide is an estimate based on previous unlocks, and the actual time can vary.
I see that you paid $28.99 for the Eligibility Check and $50 for the Standard Unlock. These costs are outlined during checkout before purchase, as the eligibility check is necessary before proceeding with the unlocking payment.
If your status shows "Unlock Complete," it means that your iPhone 13 is successfully unlocked. If for any reason you still encounter issues, please let us know—we're here to help!
We appreciate your feedback and understand your frustration. If you have any more questions or need assistance with your unlocked device, feel free to reach out!
Best,
Charlotte