On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Exelente servicio tardo más del tiempo establecido pero valió la pena la espera
Great work worked very fast love the product will recommend
Hi Aneudi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service. We truly appreciate your recommendation and are glad that your friend pointed you our way. If you have any questions or need further assistance as you enjoy your unlocked iPhone, feel free to reach out. We're here to help!
Best wishes,
Charlotte
It is a great way to unlock your phone and very easy they do everything and it takes some time but it really works
Hi Elvis,
Thank you for your feedback! I'm delighted to hear that you found the process easy and are pleased with the results. We strive to make unlocking your phone a smooth experience.
If you have any further questions or need assistance with your iPhone 13 Pro, please let us know. We're here to help!
Best,
Charlotte
Se desbloqueo durante 6 dias de una compañía de cricket para ser liberada un iPhone xr
Hola Raciel, ¡Gracias por tu reseña! Me alegra saber que nos elegiste para desbloquear tu iPhone XR. Parece que has tenido una experiencia positiva hasta ahora. Dado que el estado de tu pedido muestra "Desbloqueo completo", eso significa que tu desbloqueo fue exitoso. Si has podido usar tu teléfono sin problemas durante los últimos seis días, ¡es una gran noticia! Si tienes algún problema o preguntas sobre el uso de tu teléfono en diferentes países, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! ¡Gracias por confiar en nosotros! Saludos, Charlotte
Me Encantó, Todo Fue Tan Rápido & Tienen Un Exelente servicio 😌una Facilidad Rápida, Solo tienes que esperar la aprobación de tu desbloqueo Y en seguida Insertar tu SIM Y No tienes que aser más nada.
¡Hola, Johanna Mejía! ¡Muchas gracias por tu maravillosa reseña! Nos alegra saber que nuestro servicio te resultó rápido y sencillo. Es genial saber que las recomendaciones te ayudaron a elegirnos y realmente apreciamos tus amables palabras sobre nuestro equipo. ¡Tu satisfacción significa mucho para nosotros! Si tienes otras preguntas o necesitas más ayuda mientras completas el proceso de desbloqueo, no dudes en comunicarte con nosotros. ¡Disfruta usando tu iPhone 12 Pro desbloqueado! ¡Saludos! 😊
Took them only 2 days to get it unlocked!
Awesome. I would definitely recommend it!
Hi Martin Ayad,
Thank you so much for your kind words! We're thrilled to hear that your Galaxy A03s got unlocked in just two days and that you found our service trustworthy. We truly appreciate your recommendation! If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your newly unlocked phone!
Best,
Charlotte
Before I bought a new phone for my international trip, I gave a shot for this service, and it took just a couple of days to get my old apple phone 12 to be unlocked. I saved a ton a customer service is very responsive. Thank you!
Hi Anatildes Silva,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you saved money and found our service responsive and knowledgeable.
If you have any questions or need further assistance as you enjoy your unlocked iPhone 12, feel free to reach out. We're here to help!
Safe travels on your international trip!
Best regards,
Charlotte
This service was the best.
I was able to get my device unlocked and ready to use in less then an hour. It was a little more then I was expecting but over all I am very happy with this service. If I ever need to do it again I know I will this service again
Hi Lacey,
Thank you so much for your kind words! We're thrilled to hear that you were able to unlock your device quickly and that you found our service to be the best option for your daughter's phone. We truly appreciate your support and look forward to helping you again in the future if you need it!
Best,
Charlotte
Hello Jhamn Alba!
Thank you so much for your kind words and for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with our service. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help!
Best wishes,
Charlotte
Solo quiero decir que son realmente confiables y gracias por desbloquear mi s22 ultra estoy agradecido con ustedes y bendiciones
Hola Yusdier Milanes, ¡muchas gracias por tus amables palabras! Nos alegra saber que consideraste confiable nuestro servicio y que desbloqueamos con éxito tu Galaxy S22 Ultra. Tu satisfacción significa mucho para nosotros. Si necesitas más ayuda o tienes preguntas en el futuro, no dudes en comunicarte con nosotros. ¡Te deseamos todo lo mejor con tu dispositivo desbloqueado! ¡Bendiciones! 🌟
Total confianza, cumplen con los tiempos y excelente plataforma todo real.
**Asunto: Experiencia de desbloqueo con Direct Unlocks** Hola Jesús, ¡Gracias por tu reseña y por elegir Direct Unlocks para desbloquear tu Galaxy S23 Ultra! Me alegra saber que confías en nuestra plataforma. Veo que el estado de tu pedido está marcado como "Desbloqueo completo" y has recibido tus códigos de desbloqueo: NCK= 0605815759372868 y MCK= 1929605951495835. Si aún no lo has hecho, sigue las instrucciones de desbloqueo que te enviamos por correo electrónico para completar el proceso. Si tienes alguna pregunta durante el proceso o necesitas más ayuda, ¡háznoslo saber! Estamos aquí para ayudarte a tener una experiencia de desbloqueo sin problemas. ¡Gracias nuevamente por confiar en nosotros y disfruta de tu teléfono desbloqueado! Saludos cordiales, Charlotte
Nach dem Kauf eines Samsung S10 auf dem Zweitmarkt sind wir über das Problem Simlock gestoßen. Da es schnell gehen musste haben wir uns im Internet schlaugemacht und sind auf die Seite DirectUnlocks gestoßen. Die Prüfung verlief sehr einfach - es wurde gleich bestätigt, dass es sich um das richtige Telefon und das Netz handelt. Prozedur dauerte ca. 24 Stunden. Gerade eben den Code erhalten und das Handy ist jetzt entsperrt. Jederzeit wieder!
Hallo Anita, vielen Dank, dass Sie Ihre positiven Erfahrungen mit uns teilen! Wir freuen uns, dass Sie den Entsperrvorgang problemlos fanden und Ihr Samsung Galaxy S10 nun entsperrt ist. Ihre Zufriedenheit ist unsere Priorität und es ist schön zu wissen, dass Sie sich in Zukunft wieder für uns entscheiden würden! Wenn Sie weitere Fragen haben oder weitere Hilfe benötigen, können Sie sich jederzeit an uns wenden. Viel Spaß mit Ihrem entsperrten Telefon! Beste Grüße, Charlotte
I have tired many services over the years and none ever worked until I used this one and damn they got my phone unlocked for me. Took almost a week but they did it! Worth every penny!
Hi Casey,
Thank you so much for sharing your experience! We're thrilled to hear that you had success unlocking your iPhone 15 Pro with us. We understand that waiting can be tough, but it's great to know you found it worth it in the end. If you have any further questions or need assistance with anything else, feel free to reach out. We're here to help!
Best regards!
At first I thought it was a scam and I really wanted a refund but that ended up being impossible so I hoped for the best. 19 days later my phone was actually unlocked like they promised. Blew my mind
Hi Benjamin
Thanks for being so patient. Your phone was very difficult to unlock and after experiencing delays from StraightTalk and Apple we went a third party route and got your unlock.
Charlotte
Hoi Ruud, Bedankt voor je geweldige feedback! We zijn blij om te horen dat alles soepel verliep en dat je je goed geïnformeerd voelde tijdens het hele proces. Als je in de toekomst nog vragen hebt of hulp nodig hebt, neem dan gerust contact met ons op. Geniet van je ontgrendelde iPhone 13! Met vriendelijke groet, Charlotte
Was scared to use at first but the unlock was done and now am able to use my phone yay!
Hi Kirstie,
Thank you so much for your review! We're thrilled to hear that your unlock was successful and you're now able to use your iPhone 14 Pro Max. It's great that you took the time to check our ratings before choosing us!
If you have any questions or need assistance with anything else, feel free to reach out. Enjoy your unlocked phone!
Best,
Charlotte
I was able to get an iPhone 11 that was locked to AT&T unlocked finally. It took a couple of days due to some issues, but ultimately it was accomplished by Direct Unlocks.
Hi Johnathon,
Thank you for your review! We're thrilled to hear that your iPhone 11 is finally unlocked and that our team was able to assist you throughout the process. We understand that there might have been some challenges along the way, but we're so glad we could help you get through them.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!
Best,
Charlotte
Esame labai patenkinti paslauga. Labai greitai atrakino sim is Uk sim i Lt.
Sveiki, Justina, labai ačiū už gražią apžvalgą! Džiaugiamės išgirdę, kad likote patenkinti mūsų greito atrakinimo paslauga, skirta jūsų iPhone 11 Pro Max. Stengiamės suteikti geriausią įmanomą patirtį, o jūsų atsiliepimai mums labai svarbūs. Jei ateityje reikės pagalbos arba kils klausimų, drąsiai susisiekite. Esame čia, kad padėtume! Pagarbiai, Charlotte
Service was brilliant... took about 30 minutes to unlock my phone. Simple and very easy to do... after making payment I had to wait about 30 minutes and ta da the code was sent through... after entering code my phone was immediately unlock... Perfect.
Hi Linda,
Thank you for your kind words! We're thrilled to hear that you found the unlocking process simple and quick. It’s fantastic that a friend recommended us, and we appreciate your trust. If you have any more questions or need assistance with anything else, feel free to reach out. Enjoy using your unlocked Huawei P20 Lite!
Best regards!
I had a wonderful experience. Although it took about a week to receive my unlock codes, I was able to unlock my phone with great success. The customer service was helpful with updates on the process.
Hi Ishanique,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience unlocking your phone with us. It's fantastic to know that our customer service team was helpful in keeping you updated throughout the process.
We truly appreciate your trust in us and are glad we could meet your expectations once again. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Charlotte
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Diego, ¡muchas gracias por tus amables palabras! Nos alegra saber que consideraste que nuestro servicio valió la pena la espera y realmente apreciamos la recomendación de otras personas. Si tienes alguna pregunta o necesitas más ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte con el proceso de desbloqueo de tu Samsung Galaxy S24 Ultra! Saludos, Charlotte