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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Al principio tenía dudas al ser una página de internet, pero si cumplieron con el desbloque y estoy feliz
I have a google pixel 9 Pro Fold I use with T-Mobile & I was trying to unlock the bootloader but the only way you can do that is to have it Network unlocked so T-Mobile wanted me to pay off the full phone to do that which is like $1,700 I don't have that kind of money so I said well let me try out this website. I was skeptical at first I thought this is prolly a scam but let's give it a shot if it ain't legit I'll just dispute the charges so lets give em a shot. I chose direct unlocks because they seem to be the most legit of the sites on the Google searches the other one I tried one other one and it wouldn't even work right or something I didn't give em no money I could even get that far on the website. They kept telling me my card was declined when it clearly was not declined because I would have been notified of my card was declined now I'm like this is a scam so I moved on and came to direct unlocks. I saw a lot of good reviews for direct unlocks but I kept thinking man I don't know they might just be like robots or something you know but I'ma to give em a shot. Then when the first unlock method didn't work and I had to pay more for the next door unlocked method I was like man now it's really seeming like a scam but I already started this I'ma see this through. Well let me tell you I was quite presently surprised when about 5 days later I got a notification on my phone that he'd have been unlocked and you know just here to tell everyone this is legit if you need to get your phone Network unlocked or if you want to unlock the bootloader and you have to have it Network unlocked to do that this Services legit you should use it
Hi James,
As your phone didn't ask for unlocking codes you had to use our more expensive Device Unlock App Status Change service. I understand that multiple payments can feel a bit overwhelming, but is necessary to ensure your phone gets unlocked.
Thanks for choosing Direct Unlocks and for taking the time to write such an in depth review!
Best,
Charlotte
So to be honest I was a little skeptical but with the review and the results and the communications they stayed in contact with me for everything it made me feel comfortable.
Hi Terrence,
Thank you for sharing your thoughts! I'm glad to hear that our communication made you feel comfortable throughout the process. It's great to know you chose us based on reviews, and we're committed to providing a positive experience.
If you have any more questions or need further assistance with your iPhone 11 unlock, feel free to reach out. We're here to help!
Best,
Charlotte
I am one of the biggest skeptics out there when it comes to these kind of services. I was on my last day of my service with Verizon getting tired of their overpriced billing but still owing $700 on my phone I was in desperate need to switch carriers, but did not have enough for my phone! What an amazing service this is! First and foremost, the first $29 payment is just to do an eligibility check and it will cost you another 50 after but for $80 my phone was unlocked within 15 minutes and 30 minutes later I signed up with a new carrier for $50 a month! THANK YOU SO MUCH
Hi Melyssa!
Thank you so much for sharing your experience! We're thrilled to hear that you had such a positive outcome with our service and that you were able to switch to a new carrier. We strive to provide a smooth unlocking process, and it's fantastic to know it worked out well for you within such a short time.
If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your trust in us!
Best regards!
I was very skeptical about if this was legit and if it really would work, I originally paid $28.99 for them to do the eligibility check. Once I pass the eligibility check, I paid another $50 for the unlock to be complete. The service was very fast. My phone was completely unlocked and less than 20 minutes of me starting the process. I am completely satisfying and very grateful and definitely recommend it to anyone needing their device unlocked. The communication via email was also excellent. They kept me updated every step of the way. Definitely rate it a 10 out of 10.
Hi Stephanie,
Thank you so much for your wonderful review! We're thrilled to hear that your iPhone SE is fully unlocked and that the process went smoothly for you. It’s fantastic to know that our communication and service met your expectations.
We truly appreciate your recommendation and your trust in us during the process. If you have any friends or family needing a similar service, feel free to share your positive experience!
Thanks again, and enjoy your unlocked phone!
Best,
Charlotte
The process took slightly longer than expected but I got a very quick response to my query and the unlock was completed. I would use these guys again and recommend them to my friends
Hi Paul Golding,
Thank you so much for your kind words! We’re glad to hear that your unlock was completed and that you received a prompt response to your query. We strive to provide excellent service and appreciate your patience during the process.
It's fantastic to know you’d recommend us to your friends, and we look forward to helping you again in the future! Your satisfaction means a lot to us.
Best wishes!
Eu tive receio no início, mas realmente funcionou. Fiz um pagamento para triagem, um para desbloqueio na operadora e como tinha dívida no emei com a operadora, tive que fazer outro pagamento. No final deu algo em torno de 1500,00, mas deu super certo. Eu recomendo, são confiáveis.
Olá Wivian Pinto, muito obrigado por compartilhar sua experiência! Estou muito feliz em saber que nosso serviço funcionou para você e que você o achou confiável. Nós nos esforçamos para fornecer informações claras sobre os custos no checkout, incluindo os pagamentos necessários para a verificação de elegibilidade e o processo de desbloqueio, o que pode realmente ajudar a garantir uma experiência de desbloqueio tranquila. Se você tiver mais alguma dúvida ou precisar de ajuda com qualquer outra coisa, por favor me avise. Estamos aqui para ajudar! Atenciosamente!
Très long et très cher vous de 29.99$ et après 50$ Pour la finalisation c'est pas super
Bonjour Sacha, Merci d'avoir partagé vos réflexions. Je comprends que le coût du déverrouillage puisse paraître élevé, mais ces frais s'appliquent à chaque étape essentielle; vous avez initialement payé 28,99 $ pour la vérification d'éligibilité, qui est nécessaire pour confirmer que le déverrouillage peut être effectué, suivi des frais de déverrouillage standard de 50 $. Étant donné que le statut de votre commande est indiqué comme « Déverrouillage terminé », il semble que le processus ait réussi. Si vous avez des questions sur l'utilisation de votre iPhone 6S déverrouillé ou si je peux vous aider d'une autre manière, n'hésitez pas à me le faire savoir! Cordialement, Charlotte
Easy Process and Very Fast. I Would Admit, It's A Bit Expensive But It Works. I Appreciate The Support And Seamless Service.
Hi Trevor,
Thank you for your positive feedback! We're thrilled to hear you found our process easy and fast. Unlocking a new iPhone 14 can definitely be a bit of an investment, but we're glad it worked out smoothly for you. If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best,
Charlotte
Znakomita obsluga, latwy I przejzysty proces odblokowania telefonu bez wychodzenia z domu!
Cześć Wojciechu, Dziękuję bardzo za pozytywną opinię! Cieszę się, że nasza usługa okazała się dla Ciebie łatwa i przejrzysta. Twoje zaufanie wiele dla nas znaczy! Jeśli potrzebujesz czegoś jeszcze lub masz jakieś pytania dotyczące odblokowania Samsung Galaxy A71, śmiało pytaj. Jesteśmy tutaj, aby pomóc Ci na każdym kroku! Najlepsze życzenia, Charlotte
Muy fácil y de mucha ayuda sin complicaciones,muchísimas gracias por sus servicios.
Hola Hugo, ¡muchas gracias por tus amables palabras! Nos alegra saber que nuestro servicio te resultó fácil y útil. Si tienes más preguntas o necesitas ayuda para desbloquear tu iPhone 12 Mini, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte en cada paso del proceso! ¡Saludos!
So initial payment to check your phone is ok and then another charge to actually unlock is a bit deceptive but it worked and unlocked phone
Hi N Drummond,
Thank you for your feedback! I'm glad to hear that your phone is now unlocked successfully. I understand the process may have felt a bit complex with the two payments, but as mentioned on our checkout page, we've structured it this way to ensure your eligibility before proceeding with the unlocking.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best,
Charlotte
Very easy didn't even take 10 minutes checked the phone then had me pay for the unlock
Hi Kevin,
Thank you for your review! We’re thrilled to hear that you found the process easy and quick. Since your order status is "Unlock Complete", you should be all set to enjoy your unlocked iPhone 15 Pro Max on any compatible network. If you have any questions or need assistance with activating it, just let us know. We appreciate your trust in us and hope you love your unlocked phone!
Best,
Charlotte
Needed this done quick and it was done quick and easy no problems it worked and my son was very happy
Hi Roberto,
Thank you for your review! We're thrilled to hear that the unlocking process was quick and easy for you, and more importantly, that your son is happy. If you have any questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Charlotte
Buena, lo intenté con un equipo que no calificaba para desbloqueo, me quedo el dinero como nota de crédito y logré utilizarlo como a los tres meses, todo bien…
Hola Juan, ¡Gracias por compartir tu experiencia! Me alegra saber que pudiste usar la nota de crédito con éxito. Si tienes otros dispositivos que te gustaría desbloquear o tienes más preguntas, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte
Website said instant, took 8 days, also got charged 28.99, then another $50, then they snuck in another $5 charge without informing me. Never got an unlock code. Phone still dead. They string you on and on and on. Super scam out of England. Death to the Brits. Its probably blacks or a terrorist cell.
Hi Damon,
I’m really sorry to hear about your experience; I completely understand your frustration. Just to clarify, the charges you see—$28.99 for the Eligibility Check and $50 for the Standard Unlock—along with any applicable fees are all outlined during the checkout process.
Since your current order status is "Unlock Complete" and you have the unlock code (95767130), please try inserting it again. If your phone isn’t asking for the code, it might require a Remote USB unlock, which will be necessary in such cases.
We sincerely strive to assist every customer, and we appreciate your patience. Please let us know how we can further help!
Best,
Charlotte
Totally fail to unlock even tho I pay don't use it don't trust them
Hi Afzal Amjad,
I’m sorry to hear about your concerns regarding the unlocking process for your Galaxy S22 Ultra 5G. I want to assure you that your order status shows "Unlock Complete," and your unlock codes have been provided:
- **NETWORK**: 91865956
- **PROVIDER**: 18694531
- **SUBNET**: 00000000
- **DEFREEZE**: 71483469
To move forward, please follow the unlocking instructions carefully. If you need any assistance with the process, feel free to reach out, and I'm here to help. Your experience is important to us, and we want to ensure you can successfully unlock your device.
Thank you for your patience!
Best,
Charlotte
La verdad me encantó por qué muy fácil, yo la verdad considero que me ayudó mucho por qué tiene una forma de etapas que te ayuda a que tu sola puedas hacer tu desbloqueo solo haciendo los pagos
Hola Valeria, ¡muchas gracias por tus maravillosos comentarios! Me alegra saber que nuestro proceso de desbloqueo te resultó fácil y eficiente. ¡Tu satisfacción es muy importante para nosotros! Solo para aclarar, completaste con éxito el desbloqueo de tu iPhone 14 Pro Max el 2 de noviembre y tu estado actual indica "Desbloqueo completo". ¡Todo está en orden y deberías estar lista para disfrutar de tu dispositivo desbloqueado! Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos cordiales, Charlotte
Unsatisfactory, slow to respond, too long to get a code... Trapped into a second payment to go forward with the AT&T unlock 🔓/release codes... Preying on those who are desperate for a service/solution to resolve technical issues they don't understand.
Hi Robert,
I'm sorry to hear that your experience hasn't been up to your expectations. I appreciate your feedback and want to clarify a couple of things. The order process requires the initial $28.99 for the Eligibility Check, followed by the $101 for the Standard Unlock, which is standard for all phones needing an eligibility assessment.
Now that your order status shows "Unlock Complete," you should be able to use your unlock codes successfully: NCK=7917241537073135 and MCK=6849526039481425. I hope this helps, and if you have any more concerns or need assistance with the process, please let me know!
Best,
Charlotte
I was a little skeptical but they sure proved me wrong! I paid $80 but they unlocked my iPhone 15
Hi Hefer,
Thank you for your feedback! I'm thrilled to hear that your iPhone 15 has been successfully unlocked! We strive to provide a legitimate and reliable service, so it’s great to see that reflected in your experience.
If you have any further questions or need assistance, feel free to reach out! Enjoy using your unlocked phone!
Best,
Charlotte
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Daniel, ¡muchas gracias por compartir tu experiencia! Nos alegra saber que al principio no estabas seguro pero que finalmente quedaste satisfecho con el desbloqueo de tu iPhone 11. Realmente apreciamos tu elección de trabajar con nosotros, ¡especialmente porque te parecieron atractivos nuestros precios! Si tienes más preguntas o necesitas ayuda para seguir adelante, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Saludos, Charlotte