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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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The origin unlockcode was invalid!
No new unlock code is sent, but I now have to pay an additional €319!
The total price with prepaid fees of €80.99 exceeds the new price of an unlocked device!
The "service ticket system" does not address the problem that the unlock code is invalid, but rather I should take advantage of the additional service for devices for which you cannot enter an unlock code.
THE DEVICE REQUESTS YES FOR INPUT!
But the unlock code is invalid!
DirectUnlocks does not want to reverse fees for the invalid code, but only wants to issue a voucher for renewed services with DirectUnlock!
The credit card institution will be notified on January 2nd, 2025 to reverse the transaction.
One can only warn against this business conduct!
Hi Tom,
I understand your frustration regarding the invalid unlock code and the additional fees involved. It's important to note that all costs, including the Eligibility Check and Unlocking payment, are outlined before purchase. Your current order status indicates that the device does not prompt for the code, which is why we recommend a Device Unlock App Status Change at an additional fee.
I truly empathize with your situation, but please keep in mind that the service fee is non-refundable in these circumstances. I encourage you to proceed with the process using the device unlock options available, as we want to help you get your Inseego M2000B unlocked.
If you have any further questions or need assistance, please let us know. We're here to help!
Best,
Charlotte
I gave them my money I expected to have my phone unlocked I waited nearly a week nothing happened I called them they refuse to take my calls blocked me and have never contacted me again and have taken $80 from me I am so upset I can't even begin to tell you they are so rude and so disrespectful and they are thieves
Hi there! I’m really sorry to hear about your experience—it's understandable to feel upset when things don't go as expected. I assure you, we take customer concerns seriously.
It sounds like your unlock order might still be in progress, and I recommend checking the tracking page for the latest updates. Sometimes, there can be delays in the unlocking process due to various factors.
For further assistance, please consider reaching out to our Live Support through the tracking page, as they can provide more detailed help. We appreciate your patience as we work to resolve this for you!
They tried but could not unlock my android phone with virgin lock on it,so? Instead of contacting me and offering me a refund they opted to block me from there site? Thats ok i have filed a dispute with the credit card company and will get my money back and after i leave here i will be on the BBB site filing a COMPLANT.
Hi Peter,
I’m really sorry to hear that you're having trouble with the unlocking process for your Samsung Galaxy A10e. I understand how frustrating this must be for you.
Just to clarify, you’ve made two payments: $24.99 for the Eligibility Check and $95 for the Standard Unlock. Since your order status is "Device doesn't prompt for unlock code," and you've mentioned that the unlock didn’t work, it sounds like your device may require a different unlocking method, like a Remote USB unlock.
While I recognize you mentioned filing a dispute, I encourage you to continue with the process and explore the Remote USB service. If you decide to move forward with it, any credit notes from your current order can be applied to assist with the cost.
Thank you for your understanding, and I'd be happy to guide you through the next steps if you wish!
Best,
Charlotte
What a fantastic service to get my phone unlocked. Such speed and everything explained really well. So easy to do. Would recommend to everyone. Thank you
Hi Scott Henstock,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service fast and easy to navigate. Your recommendation means a lot to us! If you have any questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Charlotte
Le téléphone de mon grand père un vieux LG de plus de 20ans était bloqué chez SFR.
Bien évidemment SFR n'a pas su nous aider,
Grace à Unlocks, j'ai eu tous les codes nécessaire à désimlocker le téléphone.
Bonjour Pierre-Hugo, Merci beaucoup pour votre retour positif! Nous sommes ravis d'apprendre que vous avez pu débloquer le LG A133 de votre grand-père grâce à notre service. C'est toujours agréable de voir des clients satisfaits des résultats. Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, n'hésitez pas à nous contacter. Nous sommes là pour vous aider! Cordialement, Charlotte
All good and fast delivery, all under 12 Hours
Amazing job from this guys, now my phone work perfectly
Hi D'ambrosio Francesco,
Thank you so much for your kind words! We're thrilled to hear that your Samsung Galaxy A52 4G is working perfectly now. It's always our goal to provide fast and effective service, and your feedback shows us that we’re on the right track!
If you have any more questions or need further assistance, feel free to reach out. Enjoy your unlocked phone!
Best,
Charlotte
In 4 hours i had the iphone unlocked for all the networks. Really good service
Hi Lenarth Edmond,
Thank you so much for your wonderful feedback! We're thrilled to hear that your iPhone 12 Mini is now unlocked for all networks and that you were pleased with our service. If you have any further questions or need assistance with anything else, feel free to reach out. Enjoy your unlocked phone!
Best regards!
Le service se fait en 2 acceptations de paiement,
Une 1re consistant à accepter la vérification de la possibilité ou non du déblocage de l'iPhone, et
La 2de consistant à accepter le déblocage une fois que la vérification de déblocage s'est avérée positive.
On est donc un peu anxieux de payer une 1re fois et de se voir dire que le déblocage ne pourrait pas être effectué... Mais tout s'est bien passé...
Bonjour M. Gelmetti, Merci pour votre retour! Je suis ravi d'apprendre que le processus de déblocage de votre iPhone 11 s'est bien déroulé. Nous nous efforçons de tout clarifier dès le départ, avec la vérification d'éligibilité et le paiement de déblocage détaillés sur la page de paiement. Votre expérience compte beaucoup pour nous, et si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à nous contacter. Profitez de votre téléphone débloqué! Cordialement!
Fantastic service fast delivery time and phone is now unlocked thanks
Hi S Southall,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service fast and that your GPJ41 is now unlocked. If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your newly unlocked phone!
Best,
Charlotte
I submitted payment to direct unlocks and they were completely thorough on making sure the phone was eligible to be unlocked and even communicated any and all issues during the process and within g the time they unlocked the phone for me and everything is great now!
Hi Robert,
Thank you so much for your thoughtful review! We’re thrilled to hear that everything went smoothly with your iPhone XR unlock and that our team was able to keep you informed throughout the process. Your satisfaction is our priority, and it’s fantastic to know we met your expectations. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your unlocked phone!
Best,
Charlotte
Scam Likely
SCAM ALERT. BEWARE- THE CHECKOUT PAGE SAYS YOU ARE PAYING TO UNLOCK YOUR DEVICE TO USE WITH ANY SIM; BUT AFTER YOU PAY, THEY WILL SAY THAT THE FIRST CHECKOUT IS ONLY TO CONFIRM ELIGIBILITY AND YOU MUST PAY OVER 200% MORE FOR UNLOCKING. IF YOU QUESTION THEM, THEY WILL OFFER POLITE LIES TO CONVINCE YOU THAT YOU DID NOT READ THE PAGE/TERMS. TAKE SCREENSHOTS. When I first made the request, their site said based on my IMEI, my phone could be unlocked through their site and the purchase page said $24.99 for the unlocking request. It also said the average unlock was instant. After I paid the $24.99, the page said it would be an additional $54 to complete the unlocking, it said I was at 50% progress, and the average unlock for my device and service was instant. I paid the additional $54. The progress reset to 0% and has not moved in 7 days. L have screenshots of all of this. When I used the live support on day 1 to find out why they were asking for the $54 payment, they responded with a lie saying that there was a description of the "eligibility stage" before I checked out. When I used the live support feature to request a refund after 5 days, they responded almost 2 days later threatening to blacklist my device. I FELL FOR THIS SCAM! 3 BLATANT LIES- 1)THEY HAVE A TAB WHICH LISTS THE "UNLOCKING" FEE BY CARRIER BUT IF YOU PAY THAT FEE THEY WILL CALL IT AN ELIGIBILITY CHECK AND CHARGE YOU MORE FOR THE UNLOCK; 2) IF YOU PAY THE INITIAL FEE THEY WILL SEND YOU AN EMAIL SAYING YOUR "UNLOCK IS READY" BUT THEN THEY WILL CHARGE YOU MORE AND THE UNLOCK WILL NOT BE READY; 3)THE BOTTOM OF THE TRACKING PAGE STATES THEY RESPOND TO ALL LIVE SUPPORT INQUIRIES IN 30 MINUTES 365 DAYS PER YEAR, WHEN IT CAN TAKE DAYS. Worst of all it's been 7 days- I politely requested a refund after days of waiting for an unlock and/or a response to my 2nd inquiry; THEY RESPONDED BY THREATENING TO BLACKLIST MY DEVICE. Again, if you decide to risk trying this company, TAKE SCREENSHOTS in case you need them to get your money back legally. They deserve negative stars but 1 is the lowest.
Dear Charlene Stokes,
I’m really sorry to hear about the frustrations you're experiencing with unlocking your iPhone SE. I understand how this situation can be frustrating, especially when you've already invested time and money.
To clarify, the initial payment of $24.99 was for the Eligibility Check, which is a standard procedure to ensure your phone can be unlocked. Following that, the $54 payment covers the Standard Unlock. All costs were communicated during the checkout process, and I assure you that we aim to facilitate the unlocking process as quickly as possible.
Your order status of "In Process" indicates that we're still actively working on your request. While I understand the waiting period can be unsettling, I encourage you to stay patient as we get closer to completion. We're committed to providing you with the best service possible.
If you have any more questions or need immediate assistance, feel free to reach out. We're here for you!
Best,
Charlotte
Todo salio excelente solo di mis datos y los de mi equipo y listo en 7 días ya tenía mi código de desbloqueo muy buen servicio la verdad volveré a aquí si lo necesito
Hola Daniel, ¡muchas gracias por tus amables palabras! Nos alegra mucho saber que todo salió bien para ti y que recibiste tu código de desbloqueo en solo 7 días. Es genial saber que estás satisfecho con nuestro servicio. Esperamos poder ayudarte nuevamente en el futuro si necesitas algo más. ¡Que tengas un día fantástico!
Servizio davvero fantastico,prima volta che utilizzo questo sito e ne sono veramente felice.Vi farò pubblicità attraverso amici e conoscenti. Grazie
Ciao Paturzo Paola, Grazie mille per le tue gentili parole! Siamo felicissimi di sapere che hai avuto un'esperienza positiva con noi. Il tuo supporto significa molto e apprezziamo il fatto che tu abbia sparso la voce tra i tuoi amici e conoscenti. Se hai domande o hai bisogno di ulteriore assistenza, non esitare a contattarci. Goditi il tuo iPhone 12 Pro sbloccato! Cordiali saluti, Charlotte
My first experience was great. I will highly recommend this for new users.
Hi Ivo Mbah,
Thank you so much for your kind words! We're thrilled to hear that your first experience with us was great. Your recommendation means a lot, and we can’t wait to assist you again in the future. If you have any questions or need help, feel free to reach out. Happy unlocking!
Best,
Charlotte
Unfortunately I was in the position of having a phone that was locked due to a death. I'd looked up all the options on how to do it and came across Direct unlocks and took the plunge and it was easy ….and quick!
There was an initial part to check that the phone wasn't stolen etc which took about 20mins. I hadn't ready the small print to see that there was an additional cost after this step which was my fault. I then did the actual unlock which took approximately 24hours - there were updates throughout which was great.
All in all a great service and would definitely recommend- thank you!
Hi Kate,
Thank you so much for your lovely review! We’re truly sorry to hear about your situation, but we’re really glad to know that you found our service easy and quick.
Just to clarify, the costs involved in the unlocking process—like the Eligibility Check and the unlocking fee—are outlined at checkout, and we appreciate your understanding in this matter. If you have any questions or need further assistance, feel free to reach out. We’re here to help!
Thank you for recommending us, and we wish you all the best with your unlocked iPhone XR!
Best regards,
Charlotte
My iphone was refurbished from the insurance claim and locked to EMEA - which nor the network provider, the insurance company or the iphone were willing to assist.
The sitejabber did this remotely for me over night whilst I was asleep. Thank you for this!
Negatives - Initially the price is promoted as 24 pounds. Then I was asked to pay another 33 pounds to actually unlock my phone - this is very misleading and I would have preferred up front cost from the beginning.
Thank you for your kind support
Hello Y Suzuki,
Thank you for your review and for sharing your experience! I'm glad to hear that your unlock was completed successfully. I completely understand your feelings about the payment structure. We do provide an Eligibility Check for £23.99, followed by the unlocking fee of £33, which is all laid out on the checkout page before purchase. This process ensures that each phone is assessed properly for compatibility.
Your feedback is valuable to us, and I’ll make sure it's passed along. If you have any more questions or if there’s anything else I can assist you with, feel free to reach out!
Best wishes,
Charlotte
O serviço embora demorado cumpriu exatamente aquilo que era proposto, sem nenhuma queixa, tudo otimo
Olá Maicon Santos Garcia! Muito obrigado pela sua avaliação gentil! Estou muito feliz em saber que nosso serviço conseguiu resolver suas dúvidas e atender às suas expectativas. Se você tiver mais alguma dúvida ou precisar de assistência, sinta-se à vontade para entrar em contato! Estamos aqui para ajudar você com qualquer necessidade de desbloqueio do seu iPhone X! Tenha um dia maravilhoso!
Hi dear this is very good service for unlocking the phones from the World and very fast secure. Thanks
Hi Din Asif,
Thank you so much for your kind words! We're thrilled to hear that you found our service fast and secure. Your satisfaction means a lot to us! If you have any questions or need further assistance as you continue using our service, feel free to reach out. Enjoy using your unlocked iPhone 12!
Best regards,
Charlotte
Great experience,love the work and how simple it is.No problems at all!
Hi Antanel,
Thank you so much for your amazing feedback! We're thrilled to hear that you had a great experience and found the process simple. It means a lot to us! If you have any further questions or need assistance with anything else, feel free to reach out. Enjoy using your unlocked iPhone 12 Pro Max!
Best,
Charlotte
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Jenny Torre, ¡muchas gracias por tus comentarios! Nos alegra saber que consideraste que nuestro servicio es eficiente y confiable. Si tienes más preguntas o necesitas ayuda con tu Galaxy A54, háznoslo saber. ¡Estamos aquí para ayudarte! Saludos, Charlotte