Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Direct Unlocks

Direct Unlocks

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


+438
See all photos
How would you rate Direct Unlocks?
grey stargrey stargrey stargrey stargrey star

Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,970
This company does not typically respond to reviews

Instant Feedback

21,870 reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Scott C.
Unfollow Scott C.
Share Review
Report Review

Worked well
September 11, 2015

Bought an iphone 5 from someone locked to O2 but then couldn't get hold of person to get them to unlock it. Used this service and it worked as soon as I got confirmation. Took slightly longer than I expected but overall it was a good service and now the phone working with no proba

Date of experience: September 9, 2015
Philippines
1 review
0 helpful votes
Follow Michael Z.
Unfollow Michael Z.
Share Review
Report Review

Absolutely scammer!
How to get money back? I was cheated money of pre-order.

Date of experience: August 28, 2015
DO
1 review
0 helpful votes
Follow jose d.
Unfollow jose d.
Share Review
Report Review

They told me that the time it took is 24-48 hours. And I spent over a month working. And do not respond to messages I send him.
I have no answer for them.
I request the release of iCloud iPhone 6 plus.
This is what they sent me.
Activation Lock Unlock now available!

Dear Jose Diaz
Thanks for purchasing a pre-ordering service from OfficialiPhoneUnlock. As promised, we would inform you when the iCloud unlock was available and give you the opportunity to be placed on the priority unlocking queue.

To complete your purchase and get iCloud unlocked within 24-48 hours simply use the following link:
http://www.officialiphoneunlock.co.uk/activation-lock-removal2.php?strIMEI=**************
We cannot refund pre-orders due to the cost of providing the service, as stated on our homepage. However, if no further payment is made by yourself we will not proceed with the unlocking and no more payment will

Date of experience: August 20, 2015
GB
1 review
1 helpful vote
Follow Mark R.
Unfollow Mark R.
Share Review
Report Review

A nice short review.
They have stolen my money and refused to respond.
Their payment processor, Nochex, are just as liable.
Do not trust, do not use and certainly do not give them any money.
I made a pre order of £19.99 without reading every detail and then when I went back and reas that it may cost a variable amount after a variable amount of time to get an unlock, maybe, I asked for a refund.
Many times, from both officialiphoneunlock and Nochex, at least Nochex bothered to answer.

Date of experience: August 14, 2015
Singapore
1 review
1 helpful vote
Follow Pucci Y.
Unfollow Pucci Y.
Share Review
Report Review

TOTAL SCAMMERS
August 2, 2015

I had a really bad experience where they first asked me to pay 19.99 pounds, then emailed me to ask for additional 30. And after almost 2 weeks of not responding to my follow up emails, they responded that they cannot unlock as phone is still in contract (Hello! Of course, one will only get their service to unlock because it is still in contract and one want to unlock it! That's common sense!). THEN, THEY TOLD ME THEY CANNOT REFUND AND ASK ME TO PAY ADDITIONAL 109.99 pounds! They are dishonest people who misleads customers to pay more and more additional charges. They are supposedly expert in unlocking, so they should already know how much it should cost upfront. They should just be honest about it upfront, instead of leading on client by initially charging less then subsequently asking for additional charges, I DEMAND FULL REFUND BACK TO MY CREDIT CARD! Please be careful transacting with this company as they are not professional and upfront and tends to mislead and misinform clients!

Date of experience: August 2, 2015
GB
1 review
1 helpful vote
Follow Sanjay V.
Unfollow Sanjay V.
Share Review
Report Review

Unlock issue
June 8, 2015

I have had a terrible experience. My phine was finally unlocked after 50 days but I had to reset my phone and it got locked again. Apple Store said on their website the phone was never unlocked. They are crooked and no one answers the customer service and when you write a review on facebook, they remove you from the post.

Date of experience: June 8, 2015
Germany
1 review
4 helpful votes
Follow Rahul G.
Unfollow Rahul G.
Share Review
Report Review

Hello There, everyone who has been a victim of this company like me. I paid them 110 Pounds using my Credit Card and waited 50 days for the Service.

The company scammed me twice and asked me to Pay twice for their Premium Service and I never Got any Service or my iPhone Unlocked.

They are really big time scammers, frauds of all time and a bunch of Aholes... who unlocks 1 out of 10 phones and ask the user to their other division of Trustpilot to leave positive reviews over there.
Also, when you leave a bad review on TrustPilot, they will delete your Bad Review saying, the review is not under compliance of this website.

Report your Fraud to http://www.actionfraud.police.uk/
And also to the Payment Gateway they are using, so that the Payment Gateway receives so much real complaints about this sucking Company they they have to Stop Working with them and List this company as a Scam.

Do Action and help save others to become a victim of this company. I am getting my Money refunded back and the Payment Gateway (nochex) is helping me out to get it refunded back.
Do Action and Let's Beat the $#*! off of these Bastards...

Date of experience: June 2, 2015
Bahrain
1 review
0 helpful votes
Follow joe l.
Unfollow joe l.
Share Review
Report Review

They take 150$ without making any thing and without unlock my phone first they tell me that we will give you offer for unlock for 30 pound and that offer is only for 24 hours so i have submit offer after making offer i didnt see the request in request page and it keep tell me error wrong IMEL of Email,,, i try to contact them but no one answer my mail, in the same time paid for another phone and that phone I'm sure it was clean after i paid money they tell me it will take from 5-15 days after week they send me message that my phone is block or bad esn, and i cant refund my money if i want to unlock it i must to order worldwide service for all IMEl and they can forward money for that service and i must to pay rest.
They scame my money cuz i have been stupid

Date of experience: May 28, 2015
Austria
1 review
1 helpful vote
Follow iki m.
Unfollow iki m.
Share Review
Report Review

It is a total scam!
April 23, 2015

I pre-ordered my iPhone 5 unlock and paid 20 GBP. After a few days, I received an email telling me it costs an additional 100 GBP to unlock my phone. Till now, nobody is replying my emails, phone calls, online complains, etc., I will do like the guy http://zuco.org/2014/07/24/how-official-iphone-unlock-ignored-me/ and call the police.

Date of experience: April 23, 2015
Florida
1 review
1 helpful vote
Follow marcos o.
Unfollow marcos o.
Share Review
Report Review

I am still wait to unlock my phone the order has been place Order ID Order Date Status Description

******* 02/Jan/2015 02:51:37 With supplier
02/01/2015 20:33:**************
IPhone 5 locked to Worldwide Network

Date of experience: April 19, 2015
Nigeria
1 review
2 helpful votes
Follow mark j.
Unfollow mark j.
Share Review
Report Review

Good
April 6, 2015

It worked for me, tho it took a while. My iPhone locked to O2 UK was successfully unlocked.

Date of experience: April 6, 2015
Brazil
4 reviews
2 helpful votes
Follow Saville R.
Unfollow Saville R.
Share Review
Report Review

BE CAREFUL
March 21, 2015

The original price stated at payment is NOT the final price you will be charged.
The pre order price of 19.99 does not include the 80.00£ to release the unlock code.
Read the small print first almost hidden at the bottom of the page. It's not clear or obvious when doing the transaction.
They will not refund either.

Date of experience: March 21, 2015
Portugal
1 review
3 helpful votes
Follow Ricardo P.
Unfollow Ricardo P.
Share Review
Report Review

Absolute SCAM
March 20, 2015

Not taking the time to look up this company track record costed me a lot of money.
They don't provide the service they say they do, the site they refer to check the Clean status of your phone is obviously bogus since it said clean before I ordered and Lost/stolen after the order so they could justify their not unlocking the phone and not refunding the money.

I've went through 3 service purchases on their site: 1st the pre-order, 2. The regular unlock and 3. Since the phone was under contract another order of a "worldwide unlock" or 100% money back guarantee (I have their emails offering the service).

Since i couldn't get a reply from them, I contacted the payment gateway Nochex and they are honestly starting to look like they're in on the scam as well. OfficialIphoneUnlock is obviously bogus and scamming lots of people but continue to be reluctant and coming up with excuses to not refund my money.

If they don't refund me I'l go to the bank, my lawyer and present a complaint to Electronic Fraud Unit of the EU. I'll go as far as I have to, to get my money back.

Also the website TrustPilot seems to be in on the scam as they immediately flagged my bad review of OfficialIphoneUnlock.

This is bordering on organized fraud and crime.
Stay away from them please.

Date of experience: March 20, 2015
Hungary
1 review
2 helpful votes
Follow George W.
Unfollow George W.
Share Review
Report Review

Scam
March 10, 2015

This site is a full scam. Nochex and officialiphoneunlock scammed me out 49.99 GBP. No service, no communication.

Date of experience: March 10, 2015
GB
1 review
1 helpful vote
Follow Jodie e.
Unfollow Jodie e.
Share Review
Report Review

FRAUD! STAY AWAY!
March 10, 2015

This company is a SCAM! Anyone putting 5stars is lying r being paid to put 5stars. You people putting 5 stars are thieves just like this company. Shame on you

Date of experience: March 10, 2015
Mexico
1 review
4 helpful votes
Follow Jorge R.
Unfollow Jorge R.
Share Review
Report Review

SCAM
March 3, 2015

Ok, I really don't like to talk or write bad about others but this time is to let others that this service is a total scam. At first they trick you with the "Pre-Order" price and then you have to pay like 100 pounds to "get the job done" then after waiting a lot I finally received a confirmation email telling me that my phone was finally unlocked. I change the sim card to finish the unlock process just to find that the unlock wasn't true.

I've tried to get a response by email and writing them directly in their support page link provided when you receive the confirmation but after 1 month I haven't get any help.

If you can report this site as a fraud I recommend you to do it so they can not steal money from more people.

BTW I'm from Mexico and my phone still locked to Iusacell so if you're looking for this service try another site or guy.

Date of experience: March 3, 2015
GB
1 review
6 helpful votes
Follow Drew M.
Unfollow Drew M.
Share Review
Report Review

SCAM
February 20, 2015

They are a scam! (Now) - After using them to unlock my iPhone 5 two years ago very successfully I tried them again for my iPhone 6. That was in October 2014, they sent me an email saying that they couldn't unlock my phone because it was in contract but if I paid another £60 then I could use the worldwide unlock. If you click on the worldwide unlock there is no service offered for iPhone 6 anywhere. They still have my original £50 and waiting for 4 months. So to some up they worked for me two years ago, but this time they have scammed me good!

Date of experience: February 20, 2015
Guatemala
1 review
8 helpful votes
Follow Kendon W.
Unfollow Kendon W.
Share Review
Report Review

Even though I paid $140.06, they could not unlock my iPhone 4S from Guatemala. Their last email asked for more money, guaranteeing me that they can unlock any iPhone from any company. They said that my phone has been reported lost. When I check with the company, they said that it had not. No refund... will not respond to my emails.

Date of experience: February 12, 2015
Puerto Rico
1 review
5 helpful votes
Follow Alexander A.
Unfollow Alexander A.
Share Review
Report Review

I gave a single star because I could not submit no stars. Use these folks if you have so much money that you don't know what to do with it. If not, stay away! 100% SCAM!

Date of experience: February 12, 2015
GB
1 review
4 helpful votes
Follow Will T.
Unfollow Will T.
Share Review
Report Review

BEWARE!
February 7, 2015

BEWARE! This site is misleading and a scam! I paid £20 for iPhone unlock to only find out this is a PRE ORDER and now have to pay an additional £80 to unlock the phone! I saw nothing of this on the site as others say DONT USE THIS SITE! They won't get another penny out of me! Discusted these thieves haven't been shut down and are still no1 search on Google!

Date of experience: February 6, 2015