Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Direct Unlocks

Direct Unlocks

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


+438
See all photos
How would you rate Direct Unlocks?
grey stargrey stargrey stargrey stargrey star

Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,970
This company does not typically respond to reviews

Instant Feedback

21,870 reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Rohan K.
Unfollow Rohan K.
Share Review
Report Review

Quick & Reliable!
September 9, 2015

I was pretty much amazed by the service, It's so simple and reliable! It took only2 working days for the whole process. I will recommend it to my friends. I wish i knew about this easy method while i was on holiday. Prices are really reasonable too! The only complain is the fact the company doesnt operate on weekends. Overall, I feel more than satisfied!

Date of experience: September 9, 2015
Greece
1 review
0 helpful votes
Follow Astro N.
Unfollow Astro N.
Share Review
Report Review

Excellent quality services
September 11, 2015

The unlock just works fine, everything is so simple, all you have to do after the unlock completes is to activate the phone the normal way..

Date of experience: September 9, 2015
TW
1 review
0 helpful votes
Follow Andrew K.
Unfollow Andrew K.
Share Review
Report Review

Horrible service
September 9, 2015

They did not provide unlock code during expected time frame in which I paid for. When asked for a refund, they did not refund.

Date of experience: September 9, 2015
GB
1 review
0 helpful votes
Follow Darren K.
Unfollow Darren K.
Share Review
Report Review

It is my fault, after all: fool me once, shame on you; fool me twice, shame on me. So the shame is on me. Sufice it to say, I've just been told my phone is unlocked and to review the service. Well, it was unlocked... A week ago by EE. Cost £8.99 and done in 2 days, all on-line. I did this in frustration while waiting for "Official"? To unlock my phone. Enough said. Ludicrously expensive, poor service and ultimately completely unnecessary. Go to your service provider.

Date of experience: September 9, 2015
GB
1 review
0 helpful votes
Follow Aj K.
Unfollow Aj K.
Share Review
Report Review

Was skeptical at first but I tried it and it worked. Paid on Friday, was unlocked by Sunday afternoon. Very swift service, would do business again.

Date of experience: September 9, 2015
GB
1 review
0 helpful votes
Follow Phil G.
Unfollow Phil G.
Share Review
Report Review

Brilliant Service!
September 11, 2015

Very quick turnaround on unlocking my iPhone 6.
Would recommend and use again. Thank you!

Date of experience: September 9, 2015
Spain
1 review
0 helpful votes
Follow Kamila M.
Unfollow Kamila M.
Share Review
Report Review

Done but much later
September 11, 2015

My iPhone is unlocked. Thank you. Website easy to use. The only negative thing is that it took a week, not 24-48h

Date of experience: September 9, 2015
GB
1 review
0 helpful votes
Follow Neil l.
Unfollow Neil l.
Share Review
Report Review

Perfect
September 11, 2015

Wasn't sure after reading some negative reviews but thankfully they did what was promised and unlocked my iPhone within 5 days. Would use again

Date of experience: September 9, 2015
GB
1 review
0 helpful votes
Follow Mick C.
Unfollow Mick C.
Share Review
Report Review

IPhone unlock
September 11, 2015

Unlocked a hand-me-down iPhone4 (O2) without a hitch and within the three days promised, allowing me to choose a more cost-effective service provider.

Date of experience: September 9, 2015
GB
1 review
0 helpful votes
Follow Karen S.
Unfollow Karen S.
Share Review
Report Review

I phone 6 unlock
September 11, 2015

I was very pleased with my experience, my phone was unlocked in a promptly time

Date of experience: September 9, 2015
Turkiye
1 review
0 helpful votes
Follow Phil C.
Unfollow Phil C.
Share Review
Report Review

It works. It really does
September 11, 2015

Initial research led me to think that unlocking the iPhone 5 from O2 was difficult if not impossible. In fact it's very little hassle and didn't take long. I would recommend you to anyone. I was able to use my virgin SIM as soon as you had done what was needed. The instructions were simple and the result legitimate and permanent. Many thanks

Date of experience: September 9, 2015
GB
1 review
1 helpful vote
Follow Simon l.
Unfollow Simon l.
Share Review
Report Review

All Good
September 11, 2015

Took about 2 days longer than they predicted but was cheap enough so can't complain. Would have been 5 stars if they had completed within the original timeframe.

Date of experience: September 9, 2015
GB
1 review
0 helpful votes
Follow Phil C.
Unfollow Phil C.
Share Review
Report Review

Good Service
September 11, 2015

My phone was unlocked in less than two hours, really good service. Thank you

Date of experience: September 9, 2015
Germany
1 review
0 helpful votes
Follow Hans D.
Unfollow Hans D.
Share Review
Report Review

I handed in my locked IPhone. Just a couple of days later it was unlocked. Safe payment, nice email conversation.
Ever again 100% recommended!

Date of experience: September 9, 2015
GB
1 review
0 helpful votes
Follow Alexander W.
Unfollow Alexander W.
Share Review
Report Review

IPhone unlock experience
September 11, 2015

I was referred to this company through a friend of mine who was also moving to London. I needed to find a way to unlock my phone as I was moving to London for school. My experience with iPhone unlock was great. It only took them about 3 days to do so and it was all over computer so I did not need to physically go anywhere. I went to a local cell carrier here in London and it instantly worked. I would recommend this to everyone as it is not only efficient and effective, but also very fair in price.

Date of experience: September 9, 2015
Thailand
1 review
0 helpful votes
Follow Debbie N.
Unfollow Debbie N.
Share Review
Report Review

Really good
September 11, 2015

Easy to use, fantastic service. I was really impressed!

Date of experience: September 9, 2015
GB
1 review
0 helpful votes
Follow Rhyan M.
Unfollow Rhyan M.
Share Review
Report Review

Excellent service
September 11, 2015

The unlock process was effortless. The process tracking of my order is an excellent idea and my phone was unlocked quickly

Date of experience: September 9, 2015
GB
1 review
0 helpful votes
Follow Irfan I.
Unfollow Irfan I.
Share Review
Report Review

It's very $#*! service I suggest don't go with this. I unlocked my phone someone else and after they we unlocked it's very very bad service

Date of experience: September 9, 2015
Florida
1 review
0 helpful votes
Follow Mantas B.
Unfollow Mantas B.
Share Review
Report Review

If you're reading this review, you're skeptical of the service - and so was I! But with a week before my month long getaway to Europe, I wanted to utilize my AT&T iPhone with other networks and OfficialiPhoneUnlock came through! The process took a bit longer than 24hours which had me utterly nervous, but within 3 days I received a confirmation email that the process was successful! After landing in Europe, I was able to go and purchase SIM cards at various telecom retailers and use them successfully - it sounds sketch, but they're doing something right! Thank you and I will use this again.

Date of experience: September 9, 2015
Algeria
2 reviews
1 helpful vote
Follow Mire L.
Unfollow Mire L.
Share Review
Report Review

Débloquage iphone 4
September 9, 2015

J'ai le regret de vous informer que mon iphone 4 IMEI ************** n'est toujours pas débloqué

Date of experience: September 9, 2015