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Direct Unlocks

4.1

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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21,870 reviews

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GB
1 review
0 helpful votes
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Top rate service
September 12, 2015

Very smooth and effortless experience all ways kept informed of the unlocking process and the time scale i will definately use again five stars.

Date of experience: September 12, 2015
Brazil
1 review
0 helpful votes
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Unlocked I phone
September 12, 2015

I was responded to quickly and efficiently when needed. My only problem and I think possibly unique to me, was once it was unlocked I had a problem as I needed to connect to my computer and due to numerous reasons this wasn't easy. If you could find a guaranteed way to just unlock without connecting to ITunes I think would be an advantage. Otherwise great service

Date of experience: September 12, 2015
GB
1 review
0 helpful votes
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Unlocking my iphone 4s
September 12, 2015

I had a iPhone 4s that was locked to Vodafone so I decided to use officialiphoneunlock and they were fantastic had my iPhone unlocked within a week. There communication and service was brilliant I would highly recommend to everyone

Date of experience: September 12, 2015
GB
1 review
0 helpful votes
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Okay service
September 12, 2015

I was convinced to go this from the great reviews saying what a quick service and even on a bank holiday. Well don't believe everything you read as the days don't include weekends and if unlocking a Vodafone device you are only told after payment that this will take up to 8 working days as they are very busy and my took precisely 8 days even down to the hour.

Date of experience: September 12, 2015
AE
1 review
0 helpful votes
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Saji Rajan
September 12, 2015

Hi Mate,

I have experienced, it took such a long time to unlock my UK iPhone, which I was about to use at Dubai. Really appreciates your day to day updates and prompt response to my mails.

Thanks to all who had involved in the case

Date of experience: September 12, 2015
Italy
1 review
0 helpful votes
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Pessimo
September 12, 2015

Ho aspettato mesi per una risposta, per di più dicono sul sito mi viene detto che il telefono è sbloccato e andando ad accendere l'iphone ovviamente è bloccato. Inoltre viene detto che se non viene effettuato lo sblocco ti ridanno i soldi, peccato che si scopre dopo che te li ridanno sotto forma di buono quindi ti rimangono sull'account e non avendo un altro iphone da sbloccare ho buttato oltre 70€.

Date of experience: September 12, 2015
Germany
1 review
1 helpful vote
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Unlock of Iphone
September 11, 2015

My son passed his iphone to me as he did not like it? It was locked to o2 but for travelling I needed it unlocked so I could use payasyou go sims as and when. It did a lot longer than advised (due to o2 problems I was told) and I was updated at regular intervals. However when it came through it was a seamless operation and I would have no hesitation in using the system again. Thanks

Date of experience: September 11, 2015
GB
1 review
0 helpful votes
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Skeptical at first because I'd never used a service like this before. But within 2 days I got my email saying the phone was unlocked and everything was sorted. Very smooth and efficient, and compared to some other quotes I got it was a bargain

Date of experience: September 11, 2015
Guernsey
1 review
1 helpful vote
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Great quick service
September 11, 2015

I was unsure of this service as the whole principal of unlocking online seemed to good to be true. I purchased a pre order for the EE iPhone 6 unlock, after two days it said my unlock was ready for purchase with was another £39.99 which was annoying but still worked out cheaper than buying a unlocked iPhone. It then said after purchasing that there was a 3-5 day delay, on EE unlock which made me skeptical. I feel it should have been shown before spending the money.

None of the less because it was a weekend I knew it could be over a week till it was unlocked. There was no notification updating the unlock but I thought I would try putting my sim in and low and behold it was already unlocked!

I had been using my iPhone for 4 days before I got the unlocked email. So very quick service just needs better communication. Will recommend to anyone who needs an unlock.

Thanks again!

Date of experience: September 11, 2015
Kenya
1 review
0 helpful votes
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Awesome
September 11, 2015

You guys are trustworthy and have really good customer relations. Thankyou

Date of experience: September 11, 2015
GB
1 review
0 helpful votes
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One word: GREAT
September 11, 2015

For the cost of £34, my Iphone has been unlocked within 48 hours as promised. No problem very straight forward process... Done over wifi automaticcally.

Thanks

Date of experience: September 11, 2015
California
1 review
0 helpful votes
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Top job!
September 11, 2015

I went to OfficialiPhoneUnlock.co.uk to help me out after an iPhone 5s got locked to the Three UK network and Three refused to unlock the phone for free as the phone had not been bought from them. OfficialiPhoneUnlock.co.uk came to the rescue and did a great job despite taking a few days longer than originally advertised. Good job!

Date of experience: September 10, 2015
GB
1 review
0 helpful votes
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Good product
September 11, 2015

The service was very profesional stating all the details I had to know and was very easy to complete the steps necessary to unblock your phone. It is a service that I have not been able to find anywhere else over the past two years so I found it very useful. I would recomend it if you need to unblock a phone but I would also recomend finding out whether the phone works properly first before unlocking because there are no refunds.

Date of experience: September 10, 2015
GB
1 review
0 helpful votes
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Delivered as promised
September 11, 2015

I have read mixed reviews about these people but a I have to say, to be fair my experience with them has been first class. They made the timelines of their service absolutely clear and delivered within 48 hours in the working week, without a hitch. I couldnt have asked for better service and I wouldn't hesitate in recommending them based on my experience.

Date of experience: September 10, 2015
GB
1 review
0 helpful votes
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Still awaiting for reply. They keep saying 'order is still being processed' and no update. Been 2 months and been waiting for well over the time they said it will take. Cannot contact them via phone and also emailing them and still no reply.

What is going on... took my money and no service provided what is going on.

I have been posting on your site for order status and never get a response. Totally lack of interest shown from your part.

THE UPDATE BELOW FROM THE SITE IS NOT ANSWERING MY ABOVE STATEMENT. I HAVE ON MULTIPLE OCCASIONS ASK FOR UPDATES AND GOT 'ORDER IS BEING PROCESSED'. ITS BEEN WELL OVER 2 MONTHS AND THEY HAVE NOT RESPONDED. THEY SEEM TO JUST WANT TO TAKE PRE-ORDER MONEY AND STATE THAT THEY WILL NOT REFUND IT IF THE ORDER CANNOT BE PROCESSED. THEY DON'T MIND GIVING BACK THE REFUND EXCEPT THE PRE-ORDER. FOR THEM ITS TOTAL PROFIT.

Reading on this site and seeing the similar posts this is a regular occurrence and not only myself that is having the same issue.

Still no response after posting on the site and emailing.

DO NOT USE THIS SITE AS THE SERVICE THEY PROMISE IS NOT BEING DELIVERED.

Date of experience: September 10, 2015
California
1 review
0 helpful votes
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Great service
September 11, 2015

I used their services to unlock more than 5 phones so far through the last three years. I also have to say their customer service support is very efficient.

Date of experience: September 10, 2015
GB
1 review
1 helpful vote
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Repeat customer
September 11, 2015

I've used these guys three times now to unlock my iPhone's having read reviews and doing various checks I felt these were the people to use.
They were very efficient and prompt in dealing with my request the first and second time completing within days but the last time took three weeks! Apparently a problem with Vodaphone.
I will use them again due to my first experience to see if the service is quick again

Date of experience: September 10, 2015
GB
1 review
0 helpful votes
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IPhone 5C Unlock
September 10, 2015

Excellent service, please read on.

I ordered the unlock for my phone with OfficialPhoneUnlock and then started to read how they are scammers! NON OF IT, they have kept me informed every step of the way and, although over the 24-48 hour timeframe advertised, my daughters phone is now unlocked and in perfect working order.

Thank you OfficialiPhoneUnlock.

Date of experience: September 10, 2015
GB
1 review
1 helpful vote
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IPhone 5 EE unlock
September 11, 2015

I've unlocked around 5 iPhones with OfficialiPhoneUnlock.co.uk and this was the quickest they've done it (3 working days). In my experience the lead times for unlock are unreliable, but you're pretty much guaranteed an unlock and the price is definitely the cheapest, so I always come back here.

Date of experience: September 10, 2015
India
1 review
0 helpful votes
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Fast & reliable
September 11, 2015

Service is very fast and reliable. I unlocked my iphone within 8 hr. They keep you update your cell phone status in every 2-3 hrs. I will recommend this site for future use.

Date of experience: September 9, 2015