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Direct Unlocks

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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1,970
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21,870 reviews

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GB
1 review
1 helpful vote
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Excellent service
September 17, 2015

Very impressed! I was concerned to start with but the customer reviews and amount of 'unlocks' convinced me to go this way to unlock a phone purchased on ebay. The service was straightforward and I was very pleased with the email updates. I hesitated because of the price but now I am very happy that it was value for money as it was the easiest, most straight forward way to unlock my phone. Thank you!

Date of experience: September 17, 2015
GB
1 review
1 helpful vote
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IPhone 6 unlock
September 16, 2015

The phone was unlocked as requested but took a bit longer than expected but I was kept informed with weekly updates

Date of experience: September 16, 2015
GB
1 review
0 helpful votes
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Excellent Service
September 16, 2015

After I was given a new iphone 4, this needed to be unlocked, looked through the internet and came across officialiPhoneunlock.co.uk, very easy to use and came back to me with some recommendations before it could be unlocked, carried these out with the phone they resubmitted by unlock request with the phone network provider and within two days all was sorted. Great service, would use again.

Date of experience: September 16, 2015
India
1 review
0 helpful votes
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For unlocking iphone
September 18, 2015

Best fast service, safety and easily unlocking for iphone unlock

Date of experience: September 16, 2015
South Africa
1 review
1 helpful vote
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Wonderful!
September 18, 2015

While I waited more than the estimated timescale at website, my iPhone is now completely unlocked and work with SIM card other than previous carrier.

Thank you very much and I am totally satisfied with the service that you provided to me.

Date of experience: September 16, 2015
GB
1 review
0 helpful votes
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Good bye Vodafone
September 18, 2015

I upgraded recently to Vodafone with so much hassle I've now cancelled contract
But needed To have phone unlocked, couldn't use Vodafone as they didn't recognise My new phone IEMI number so used this unlocking service, I was a bit sceptical but received my unlocked email yesterday and today purchased an EE SIM and it worked straight away didn't need iTunes done over WIFI in shop
Thanks top job

Date of experience: September 16, 2015
Maryland
1 review
1 helpful vote
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Crear Services
September 18, 2015

My phone was locked and barred so it did take about two and a half months, but they kept me informed during the entire process letting me know when the services will be complete.

Date of experience: September 16, 2015
Slovakia
1 review
0 helpful votes
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Good
September 18, 2015

I had unlocked an iphone 6 plus T-mobile USA with them. Everything was ok, but it lasted one month, instead of 7 working days. They were appologizing all the time with emails, but always were true. So Im giving them 4 stars, because my iphone is unlocked and fully functional, but it was done in a month :) Thanks

Date of experience: September 16, 2015
Cyprus
1 review
0 helpful votes
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IPhone unlock 5s
September 18, 2015

Overall was a good experience took a little longer then expected but in the end I'm satisfied

Date of experience: September 16, 2015
Australia
2 reviews
1 helpful vote
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Works as promised, Great service
September 18, 2015

Cant say enough, had others try and could not but this company didbit and it was simply put another sim card in and start using after unlocked. Thanks

Date of experience: September 16, 2015
CD
1 review
0 helpful votes
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Incredible
September 15, 2015

This company is the best and they keep their promise
I Was septical when i found them
Since i really wanted to use my iPhone 4s, i have tried with them
Now my phone is completly unlock and can be used with my sim In congo

Date of experience: September 15, 2015
GB
1 review
0 helpful votes
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Fantastic and quick service
September 15, 2015

When I originally placed the order it stated to take between 5 and 10 days but within 5 hours I had an email confirming that the unlock had been done and also how to finish off the unlock process. It was all easy and simple.

Date of experience: September 15, 2015
Hungary
1 review
0 helpful votes
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Great experience
September 15, 2015

The team unlock my iPhone 5 from US T-mobile carrier. The unlocked done after 6 days, after update the phone works excellent. The only bad things, i paid the pre-order and they told me will unlocked between 24-72 hours. Good work continue like that.

Date of experience: September 15, 2015
Nepal
1 review
0 helpful votes
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Iphone 5 unlocked AT & T USA
September 15, 2015

These guys are really amazing. At first I was afraid whether my iphone will be unlocked or not and also I was afraid of the money which I paid is secure or not and they are real or not. And I finally I found they are real and the work done by them is really appreciating. They did my iohone 5 unlocked which bellonged to AT & T USA network and they responded me in a timely manner.

Thanks to the Officialiphoneunlock Team!

Date of experience: September 14, 2015
GB
1 review
0 helpful votes
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Awesome 100%
September 14, 2015

I have had 3 iPhones unlocked 5 & 6 which where locked on o2. No hassle just took abit longer then expect. The good thing was they kept me informed all the way. 100% genuine will be using them again.

Date of experience: September 14, 2015
GB
1 review
0 helpful votes
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Does what it says on the tin
September 13, 2015

Shiver me wobbly timbers I took the plunge and walked the plank of fun and I paid me dues and took me chances and after a few days the dastardly deed woz done, me phone doth sparkle with the joy of social connections of the wondrous webby kind so it does, Gah! So says 'The Pirate Captain'

Date of experience: September 13, 2015
Germany
1 review
0 helpful votes
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Got done but took ages
September 13, 2015

Yes, my iPhone got unlocked.
No, I wasn't in a hurry.
Yes, I was disappointed that it took 12 days.
Yes, I saw that the times given *are for guidance only*
Suggestion: Some kind of current 'time to unlock average' for each particular network.
The price was fair, I think

Date of experience: September 13, 2015
GB
1 review
1 helpful vote
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Unlocked Ok
September 13, 2015

Phone unlocked no problem, took a week rather than the two days quoted

Date of experience: September 13, 2015
Spain
1 review
0 helpful votes
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Really the business
September 13, 2015

Having trolled the web for free sites that turn out to be anything but, I chose this site, it appeared official and it delivered exactly as promised, to time and no embedded nasties.
Highly recommend rather than go for hidden jailbreak scam and have to pay again and again.

Date of experience: September 13, 2015
Illinois
1 review
0 helpful votes
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Iphone 6
September 14, 2015

I had an excellent experience with this good people and I treated very well.

Date of experience: September 12, 2015