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Direct Unlocks

4.1

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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1,970
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21,870 reviews

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GB
1 review
1 helpful vote
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EXCELLENT SERVICE AND COMMUNICATION
September 23, 2015

Not that it was OfficialiPhoneUnlock's fault but there was a delay in my IPhone being unlocked. This was do with Vodaphone but the communication was great and kept me updated.

Would highly recommend and will definitely use again if/when required.

Date of experience: September 23, 2015
1 review
1 helpful vote
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Nice service
September 23, 2015

Yes it did open my network that was locked to Canada Rodgers.

Date of experience: September 22, 2015
GB
1 review
1 helpful vote
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IPhone 6
September 23, 2015

This is the second iPhone one locked to orange another to O2. Both done successfully. First one took 10 days. Second one 3 days. First class service. Will have no hesitation in recommending Officialiphoneunlock and will use them again.

Date of experience: September 22, 2015
GB
1 review
0 helpful votes
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Iphone 5 unlocking
September 23, 2015

Great experiance I needed an iphone 5 unlocked from orange network, I used yhe online order form and accidently put in the wrong email address I contacted them straight away to ammend the email address, they ammended straight away phonec was unlocked within 48 hrs over weekend

Date of experience: September 22, 2015
Afghanistan
1 review
0 helpful votes
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Took some time but its worth it...
September 22, 2015

It took almost three months to unlock but now its ok. I just upgraded to IOS 9. :)

Date of experience: September 21, 2015
Massachusetts
1 review
0 helpful votes
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A life saver!
September 20, 2015

Had a difficult time getting everything ready for my study abroad college work. This made it easier to stay in touch and know that it is a safe and secure site.

Date of experience: September 20, 2015
1 review
0 helpful votes
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Good service
September 20, 2015

It took 10 working days to unlock my iphone 6 sprint. With email update and timely responds i am happy to say that it was the best unlock so far

Date of experience: September 20, 2015
GB
1 review
0 helpful votes
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Professional Service!
September 20, 2015

I shopped around before choosing OfficialiPhoneUnlock and I certainly wasn't disappointed. They sent me regularly status update on my iphone which gave me peace of mind. Even when the network operator had a backlog, they owned the delay and did not try to fob me off. The unlocking fee was money well spent and I wouldn't hesitate to use them again.

Date of experience: September 20, 2015
Ghana
1 review
0 helpful votes
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Delay
September 20, 2015

Even though you give progress report, the service really delays

Date of experience: September 20, 2015
India
1 review
0 helpful votes
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Excellent
September 20, 2015

Firstly I've never thought of unlocking iPhone. And near my home they've said my iPhone sprint barred wasn't Abel to unlock anywhere
And here I found this website and chat with one of them with coustomer email id for a week and paid for them finally with in 2 weeks my phone got unlock

Date of experience: September 20, 2015
GB
1 review
0 helpful votes
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IPhone 5 unlock
September 20, 2015

Took weeks! Not impressed with the service at all. I might as well gone direct to Vodafone.

Date of experience: September 20, 2015
GB
1 review
0 helpful votes
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5 star
September 19, 2015

Sharp work, met the deadline, will again use the services

Date of experience: September 19, 2015
GB
1 review
0 helpful votes
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Vodafone uk
September 19, 2015

Good experience but overall had a wait of 2 weeks as Vodafone not to clever... Would use again but maybe next time but need more customer focus as only sent back emails if u contact the company and not of their back.

Date of experience: September 18, 2015
Brazil
1 review
1 helpful vote
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Took long but it came!
September 19, 2015

Looked for it on the web and found the service.
Made the first request and after the term it returned no good for my device.
I was offered another service. A premium one with a guaranteed job done.
And so I signed for it.
After neally 3 months it came and it was great. Absolutely!
Almost could not believe it. Open the iTunes, connected the phone and it was there.
No more words. Thank you. Working 100%.

Date of experience: September 18, 2015
GB
1 review
1 helpful vote
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Where to start...
September 18, 2015

Im very dissapointed with the service of this company service. Although its website says unlock for vodafone can take between 48-72 hours, I had to wait 41 days for my unlock. During these 41 days I received many confusing and different emails asking me to pay more money.
I definitely wont be using this company to unlock any of my other phones.

Date of experience: September 18, 2015
AE
1 review
0 helpful votes
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Best Customer Service
September 19, 2015

I had to follow up with Customer service, and their reply were prompt, and they were polite. I will use them every time i need to unlock my iPhones.

Date of experience: September 18, 2015
GB
1 review
0 helpful votes
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All done in time
September 17, 2015

ICloud removal service ordered iCloud removal service received in time only downside was the price

Date of experience: September 17, 2015
Indiana
1 review
1 helpful vote
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It's legit
September 17, 2015

Just be sure to read what ur unlocking its a for sure thing as fare as unlocking ur network but I'm not sure on iCloud blocked devices just read all details and besure ur needing what they offer lol I was confused and bought it and my device was iCloud locked because I change the password to a password that I was unable to remember for therefore I was unable to access the iCloud account went to Apple and was unable to answer one security question so my phones pretty much paperweight and less I can hack the code and I don't think there is a service out there that provides that here legally but yes I like the service and if I ever have a device is locked on any carrier I will probably use this website. In future use because of it's straightforward and quickness to respond in email with informational details about order

Date of experience: September 17, 2015
GB
1 review
0 helpful votes
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Excellent service, my I-Phone 5 was locked to Tesco and no local shop could unlock it - but this company did and it was all within 36 hours.

I know where to come again if required - Thanks

Date of experience: September 17, 2015
GB
1 review
0 helpful votes
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Great service
September 17, 2015

Looked around online for a trusted site to unlock my iPhone 6 and decided to take the plunge and in 5 days my phone was unlocked

Date of experience: September 17, 2015