Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Direct Unlocks

Direct Unlocks

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


+438
See all photos
How would you rate Direct Unlocks?
grey stargrey stargrey stargrey stargrey star

Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,970
This company does not typically respond to reviews

Instant Feedback

21,870 reviews

We monitor reviews for authenticity

Botswana
1 review
0 helpful votes
Follow Mbako S.
Unfollow Mbako S.
Share Review
Report Review

MY IPhone unlocked
September 28, 2015

There was a bit of delay but im happy there were constant updates from the sales team

Date of experience: September 27, 2015
Italy
2 reviews
0 helpful votes
Follow ALEX S.
Unfollow ALEX S.
Share Review
Report Review

GREAT SERVICE, I bought an 'Locked' iPhone 5C Sprint in the US and took it to the UK only to find it was still locked. I was told that and unlock in the US would cost me about $120. I got in touch with officialiphoneunlock.co.uk and in 2 weeks I had the unlock done and it only cost me 60$.
Great service. I can highly recommend this company.

Date of experience: September 26, 2015
GB
1 review
0 helpful votes
Follow G P.
Unfollow G P.
Share Review
Report Review

Broken promises
September 26, 2015

On 26th August I paid £49.99 to initiate the unlocking of an IPhone 6 on the understanding that it would take the advertised 24-72 hours (ex weekends). After this time had elapsed I logged in to see that the status of the order had been updated to 2-8 working days due to third party factors. After 10 working days / 16 calendar days had elapsed I requested a refund. This was ignored.

Date of experience: September 26, 2015
Washington
1 review
0 helpful votes
Follow Aleksey S.
Unfollow Aleksey S.
Share Review
Report Review

Not a scam!
September 26, 2015

I had my iPhone 5c locked to the sprint service, and officialiphoneunlock service unlocked for me. Now I can use it with any company.

Date of experience: September 26, 2015
Ireland
1 review
0 helpful votes
Follow Paul C.
Unfollow Paul C.
Share Review
Report Review

Sprint iPhone unlock
September 26, 2015

Had my locked Sprint iPhone 5s for 6 months, going from unlock shop to unlock shop with them all saying they could not unlock my phone. As a last attempt I used officialiphoneunlock and within 2 weeks my phone was unlocked. Could not be happier with this service. Thanks so much.

Date of experience: September 26, 2015
Texas
1 review
0 helpful votes
Follow mindy L.
Unfollow mindy L.
Share Review
Report Review

Best
September 26, 2015

So far the best i know of just that at times you have problem communicating to customers

Date of experience: September 26, 2015
El Salvador
1 review
0 helpful votes
Follow Erica H.
Unfollow Erica H.
Share Review
Report Review

Grate
September 27, 2015

I think is very important the follow
In my case unlock with spring was taken a lot of time, in fact you email me to telling how it was make me feel that you really working in my imei,

Mi inglés es malo pero he tratado de escribir que me ha gustado el seguimiento que andaba mi caso al enviarme correos electrónicos con el estado del liberación de mi iPhone y he sentido que en verdad sean preocuparon por ayudarme

Date of experience: September 26, 2015
France
2 reviews
1 helpful vote
Follow BALSEGUR X.
Unfollow BALSEGUR X.
Share Review
Report Review

FAKE - 120 GBP lost
September 26, 2015

Bonjour

Get away from this site, they manage to answer all post on the internet and I think they post fake good opinion (there is too much 5 star) but I can told you and proof that I have pay for a service that has never been done.
And By the way don't trust the trustreview page that They have buit because very suprise there is not a single bad review on it, and mine (bad review) has never been published... it is a fake too I suppose.
So if you don"t want to loose money simply get away from that website.

Date of experience: September 25, 2015
Virginia
1 review
1 helpful vote
Follow guarionex s.
Unfollow guarionex s.
Share Review
Report Review

Icloud bypass unlock fake
September 26, 2015

Stay away from this site stole me us $77.00
Charge me for icloud unlock 8 days later they
Answered negative result and they would not refound
Due the kind of business they are
They offer a credit for they store
Then try icloud unlock other phone and they offer network unlock
I try to contact them the never answered
Stay away they are feke

Date of experience: September 25, 2015
GB
1 review
0 helpful votes
Follow arshad y.
Unfollow arshad y.
Share Review
Report Review

Brillent
September 26, 2015

It was matteer of giving my IMEI no and all done in 4 days.
Great service and price.

Will use you again

Date of experience: September 25, 2015
Zimbabwe
1 review
0 helpful votes
Follow Tapiwa G.
Unfollow Tapiwa G.
Share Review
Report Review

Iphone 4 Unlocking
September 26, 2015

It was good service. Only waited for 3 working days. Now my phone is unlocked..

Date of experience: September 25, 2015
Kazakhstan
1 review
1 helpful vote
Follow Pavel M.
Unfollow Pavel M.
Share Review
Report Review

Unlocking iPhone 6 from Orang France
September 25, 2015

Service at the highest level. Fast, reliable, high quality. Thank you for a job. Good luck in your work

Date of experience: September 24, 2015
Sri Lanka
1 review
0 helpful votes
Follow Mathushnavy S.
Unfollow Mathushnavy S.
Share Review
Report Review

Upto the standard
September 24, 2015

Official iPhone unlocking site is really useful for unlocking in affordable cost. When the local places are charging very high price, they are charging a reasonable price. And the process duration is only 48hours which is really very short time period. I will definitely recommend this.

Date of experience: September 24, 2015
GB
1 review
0 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

Five star service
September 24, 2015

Services from start to finish perfect would use again and highly recommend

Date of experience: September 24, 2015
Bulgaria
1 review
1 helpful vote
Follow Herun S.
Unfollow Herun S.
Share Review
Report Review

Iphone 6 unlocking
September 24, 2015

I am very thankful to OfficialIphoneUnlock.co.uk. Very honest and very accurate! When i have another locked iphone, of course, that i will need their help. I recommend you will not go wrong!

Date of experience: September 23, 2015
DO
1 review
0 helpful votes
Follow guilbert s.
Unfollow guilbert s.
Share Review
Report Review

Well Done
September 24, 2015

I was confused about pre-order payment because I did read that there are two payment for the service, time was for more that a week but at the end OfficialiPhoneUnlock.co.uk unlocked my iPhone 5s from T-mobile. Thanks.

Date of experience: September 23, 2015
GB
1 review
0 helpful votes
Follow Chris C.
Unfollow Chris C.
Share Review
Report Review

Pleased
September 24, 2015

It took nearly 3 weeks but at least my iphone 6 was unlocked. They kept me informed. Im satisfied with them

Date of experience: September 23, 2015
GB
1 review
0 helpful votes
Follow Cherry C.
Unfollow Cherry C.
Share Review
Report Review

Unlocking iPhone 6 locked to O2
September 23, 2015

A reasonable price of £39.99 to unlock my iPhone 6. The service provided was very efficient with email updates. I was actually surprised this was completed over the weekend, since I submitted my request to unlock on a Thursday evening. I've now tried and tested my unlocked iPhone with another SIM.

You have one happy customer, as I've tried endless number of times to unlock it directly with O2. However they kept saying that since I bought the phone via third party, then they are unable to unlock it. I had no intention in changing over to another network, but it's very useful to have a local SIM when I travel abroad. Thank you for your great service. My husband has decided to unlock his iPhone now, so you have another customer on its way.

Date of experience: September 23, 2015
GB
1 review
0 helpful votes
Follow Mike T.
Unfollow Mike T.
Share Review
Report Review

Took 4 weeks to get my iphone unlocked!
September 23, 2015

Friend suggested this website to me, payed the first instalment that took a week then i got charged twice for the same instalment, which then took another 2 weeks for company to realise they have made a mistake and after that took another week for my phone to be unlocked. Will not be using this company ever again!

Date of experience: September 23, 2015
GB
1 review
0 helpful votes
Follow Joseph O.
Unfollow Joseph O.
Share Review
Report Review

Really Nice service!
September 23, 2015

Very good service in 6 days my iPhone 6 on Vodafone was unlocked. Good job

Date of experience: September 23, 2015