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Direct Unlocks

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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1,970
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21,870 reviews

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GB
1 review
0 helpful votes
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Unlocked iPhone! Sobs happy boy
October 25, 2015

Great customer service. Unlocked even though there were issues because the iPhone 6 Plus issues. Very professional

Date of experience: October 24, 2015
GB
1 review
0 helpful votes
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Fantastic service
October 25, 2015

It was my first time doing an online unlock but this was a fantastic service and I highly recommend it.

Date of experience: October 24, 2015
GB
1 review
0 helpful votes
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Ok
October 24, 2015

Pleased that my phone is now unlocked but for £50 i was very dissapointed that i had to wait for 6 weeks for it to go through! Considering it said it would take 24-48 hours to go through!

Date of experience: October 24, 2015
GB
1 review
0 helpful votes
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Very poor
October 24, 2015

This unlock took over 4 weeks to complete
This was despite various promises/guarantee that it would be done. Always a 3rd party issue and no one even called or answered my calls. Unlock did eventually complete

Date of experience: October 24, 2015
GB
1 review
0 helpful votes
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Worst service I've ever received!
October 24, 2015

When I paid for this service they promise you 72 hours maximum...
4 and a half weeks later it's finally unlocked!
For this privilege I paid £15 more and waited 4 weeks longer than what my local phone shop offered!
Lesson well and truly leant!

Date of experience: October 24, 2015
GB
1 review
0 helpful votes
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Awful
October 24, 2015

Took 4 weeks to get it unlocked and they were really bad at keeping me informed as to what was going on!
Ended up costing me £60.00 and the person who I was selling my phone to pulled out in the end as they like myself were fed up with waiting!
Will never use this company again

Date of experience: October 24, 2015
Kuwait
1 review
0 helpful votes
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Bulk units unlock..
October 25, 2015

Hello,

I have bulk iPhones and iPads, i need support to unlock these unites. Kindly let men now time and price.
Regards
Thushara

Date of experience: October 24, 2015
New York
1 review
0 helpful votes
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Everything was amazing
October 24, 2015

The unlock was very fast was a little skeptical of the website but everything was amazing. I would recommend this site to everyone what's a great experience.

Date of experience: October 23, 2015
Texas
1 review
0 helpful votes
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The real thing
October 22, 2015

This guys are the real thing, they will get your phone unlocked.
My phone is an iPhone 6 plus locked to T-Mobile USA and I need it to use it internationally, it was done on time as promised.
They got my future business! I highly recommend their service.

Date of experience: October 22, 2015
GB
1 review
0 helpful votes
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Mr
October 22, 2015

It was little bit slowly, and when i try to spoke with somebody to ask quastions regrading my inlocking, i understand that is no possible, but any way. You do it nice job! Thanks!

Date of experience: October 22, 2015
Ghana
1 review
0 helpful votes
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Excellent
October 22, 2015

Better service but it will be best among the rest of your prices ain't that expensive and you should work on the communication too... at least a online chat support

Date of experience: October 22, 2015
Germany
1 review
1 helpful vote
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Scam
October 22, 2015

I need unlock my iphone 4s after pay 20£, i need pay more 50£! But not refund my money and not response on e-mail!

Date of experience: October 22, 2015
GB
1 review
0 helpful votes
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I bought an iPhone 5s 32GB on eBay but unfortunately as with many iPhones it was locked to a network, in this case Vodafone. So I did a little Google search and found Official iPhone Unlock UK and registered my interested in having it unlocked. After a few days I received the unlock confirmation email from Official iPhone Unlock and on checking it with my Three nano SIM and iTunes it was all done and it worked =^D. The service was smooth and efficient and I'd recommend it to others based on my experience.

Date of experience: October 21, 2015
GB
1 review
0 helpful votes
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Great!
October 22, 2015

Professional, fast service, clear messages with step by step... very pleased...

Date of experience: October 21, 2015
New Mexico
1 review
2 helpful votes
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SCAM
October 21, 2015

This is a total scam. I ordered a iCloud Unlock Activation Removal for 19.99 euros. I was charged 30 US Dollars. I knew that there was going to be some difference in the currency change because I live in the US. But it was only supposed to be $22.70. Then, I didn't even receive my Unlock only the "pre-order". I would have to pay another 30 buck to unlock my phone and even then I wouldnt know if they would actually unlock it. I didnt pay the 30 buck and do not recommend this site!

Date of experience: October 20, 2015
Canada
1 review
0 helpful votes
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Good job, high price!
October 20, 2015

Work well. A bit disappointed by the "reserve your unlock" fees. Was hard to see that I had to pay a first time to reserve it and then really pay for it.

Date of experience: October 20, 2015
Ghana
1 review
0 helpful votes
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Thank you
October 20, 2015

If it works great and I really appreciate it! I will tell a friend to tell a another friend because if it's unlocking you people are the best thank you!

Date of experience: October 20, 2015
Texas
1 review
0 helpful votes
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I was skeptical at first, but I decided to give OfficialiPhoneUnlock.co.uk a try. I'm glad I did, process was simple and customer service kept you updated.

Date of experience: October 19, 2015
Mexico
1 review
0 helpful votes
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I submit my IMEI to unlock the carrier of my iPhone 5s from Sprint and within 3 days they unlock it forever! I can use any carrier now! Recommended 100%

Date of experience: October 19, 2015
India
1 review
1 helpful vote
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My Order Id: Order ID: *******
I have placed my order before one and half year back, untill this time i didnt received any unlock or any cash back. Please stay away from these people, their only concern is money and cheating. I feel so

Beware, until you pay money their customer care will be active. After that no body will respond you even if you message them 1000 times. I lost my money and time.
At that time they offered blacklisted iphone also, now again they are messaging me about their new offers without proper service.

Date of experience: October 19, 2015