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Direct Unlocks

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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1,970
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21,870 reviews

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GB
1 review
0 helpful votes
Follow Alicia M.
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Warning Fraud Website
October 27, 2015

Don't trust this site Fraud! Will be reporting this site to fraud busters. Misleading icloud unlock service no such thing, take your money and run.

1. Pre-payment
2. Make believe customer service, probably someone sitting in their living room on a laptop laughing at the poor innocent customers.
3. The waiting game, lucky if they reply also making even more money off the 0843
4. Any excuse not to issue a full refund, (phone barred/loss stolen) blah blah crap who on earth would want to take another chance by using their credit note lol

In the process of reporting this site to numerous Fraud busters

Date of experience: October 27, 2015
GB
1 review
0 helpful votes
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Excellent
October 28, 2015

Money worth... I will be using my 5s whenever I will go abroad... It didn't take that 24 to 48 hrs to wait...

Date of experience: October 27, 2015
GB
1 review
0 helpful votes
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Slow but good
October 26, 2015

It took one month to unlock but they kept me up to date by emailing me, over all it is a really good site and i do recommend to anyone

Date of experience: October 26, 2015
Washington
1 review
0 helpful votes
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Top service
October 26, 2015

Thank you for providing such a good service. I will definitely use your company in the future if I want to unlock another phone. Quick reliable and I was kept up to date with the process. Thank you Tony

Date of experience: October 26, 2015
Illinois
1 review
0 helpful votes
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Very fast!
October 26, 2015

I was surprised by how quick they were able to unlock my iphone. Really great work.

Date of experience: October 26, 2015
GB
1 review
1 helpful vote
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Unlock my iPhone 5s
October 26, 2015

Very pro service my iPhone was unlock in few day alloys been ups with status of the unlocking would recommend to anyone.

Date of experience: October 26, 2015
GB
1 review
1 helpful vote
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Didn't think it was made totally clear about the 'pre-order' fee when placing the order on-line (although they did kindly send me an e-mail after I made the order to clarify where this was detailed!). Cost me £19.99 pre-order, then a further £29.99 to complete the order which then took 20 days from the original order, not quite the 2-3 days advertised, (they also mentioned this in their e-mail, advertised times are guidelines or something to that effect).
Although the unlock code was eventually delivered successfully, I was not at all impressed with the customer service, the ordering process, the cost, or indeed the time taken, In my opinion, shop around...

Date of experience: October 25, 2015
GB
1 review
0 helpful votes
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Phone unlock
October 26, 2015

We got our phone locked within the time stated. Service was great

Date of experience: October 25, 2015
GB
1 review
1 helpful vote
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I found the websites instructions on how to unlock my iphone simple and quick to follow. The price asked for the service was very reasonable. The results were as promised and I now have a permanently unlocked iphone!

I am happy to recommend this website to all... great fast service, good communication throughout and a reasonable price!

Date of experience: October 25, 2015
GB
1 review
0 helpful votes
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Unlock iPhone 4
October 26, 2015

Fantastic service. Quick, easy to complete on-line and great value for money. Thank you

Date of experience: October 25, 2015
GB
1 review
1 helpful vote
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I received a confirmation email that my IMEI has been unlocked but when I tried to use another SIM card, as per the methods said it did not work. The phone number given doesn't answer the queries and I haven't had any after sales support through email either.

Date of experience: October 25, 2015
France
1 review
0 helpful votes
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Great work
October 26, 2015

My iPhone 4 was unlocked to orange France and now I'm free to choose the network I want!
Fast and serious!

Date of experience: October 25, 2015
Albania
1 review
0 helpful votes
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I just paid three times based on their request and after three months they do not answer and are the worst service ever online.

I can't imagine how they exist yet in the market.

Date of experience: October 25, 2015
Latvia
1 review
0 helpful votes
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Finally! :)
October 26, 2015

It took them more time than it was on advert... But they were contacting me with update... And delay was because new Iphone 6s was coming out... But it iz working now. And im happy..

Date of experience: October 24, 2015
GB
1 review
0 helpful votes
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IPhone 5 unlocking
October 25, 2015

Excellent service. Submitted order at 11 am and was unlocked by 6 pm (web site suggested it could take between 5 - 10 days). Was preparing myself for lots of grief wrestling this phone away from 3 UK but it was a breeze. After getting the unlock confirmation email, just popped the giffgaff sim in away we went. Would recommend to others and use again.

Date of experience: October 24, 2015
Egypt
1 review
0 helpful votes
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Legal phone unlocking site
October 25, 2015

I was extremely pleased with the service it took just over 2 weeks to unlock
My phone but I was sent frequent emails to appraise me of what was happening and the causes behind the delays.

Thank you

Date of experience: October 24, 2015
GB
1 review
0 helpful votes
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IPhone 5s Unlock
October 25, 2015

Used this site instead of going to Voda Phone as past experience has not been good. Although the process took longer than anticipated, I was kept well informed via email. The whole process cost £50 which isn't too bad. The unlock happened exactly as explained in the email and was able to use the phone straight away. This would have been a 5 star review, but given a 4 due to price and the length of time to unlock.

Date of experience: October 24, 2015
GB
1 review
0 helpful votes
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Good points:
First of all, my iPhone 5s has been unlocked and My wife is now really happy to be using it!
The communication via email was great too!
Bad points;
To unlock the phone from Vodafone was advertised at 24-72 hours.
Huge delays meant it ended up taking the best part of 4 weeks!

THIS IS NOT A SCAM SITE!

Many thanks and kind regards

John

Date of experience: October 24, 2015
GB
1 review
0 helpful votes
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DO NOT USE THIS COMPANY!
October 24, 2015

AWFUL. Hidden charges, incorrect GUARANTEED unlock dates, had to wait three weeks and threaten legal action
Do not respond to email or answer the phone
DO NOT USE THIS COMPANY - google them and see how many people have been ripped off by them

Date of experience: October 24, 2015
GB
1 review
0 helpful votes
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Stressful
October 24, 2015

What seemed like a good offer on a professional looking Web site soon turned into a very expensive job. I wanted two phones unlocked! 2-3 days was the quoted about of time... it took 4 weeks! I felt scammed after the initial shock of having to pay so much so I didn't trust the rest of the service. The phones did eventually get unlocked thats why I gave one star...

Date of experience: October 24, 2015