On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Took a lot longer to compleat than I would have liked nearly a month but they did keep me informed every step of the way not sure if I would use site again payed more than I would have going through my moble provider didn't mind paying extra for what was meant to be a "quick" service but was let down by the speed of the transaction
I requested an unlock on the 27th September and after continues occasions of being fobbed off by getting told the delay was with the network I decided to request a refund. This is when I started to get ignored. But conveniently the unlock was completed after I raised a complaint with the card payment provider. I would never use this company again.
Very happy with the unlocking but it took nearly 2 weeks but still worth the wait
Great service and communicated well throughout the process
At first being a bit sceptical after reading various reviews I was recommended by a friend who had used this service before so I decided to give it a go. The unlock took longer than first told but I was kept informed all the way by email. If you need your phone unlocked and it hasn't been blocked then give these a try. Thanks
I have an iPhone 5s which was locked to Vodafone after visiting this website and paying £40 after 3days It was unlocked I've used this service in the past and would carry on using in the future highly recommended
Thanks guys
I needed my iPhone 6 plus unlocked upon my arrival in Poland from the US. Within 48hrs, my phone was unlocked. Superb service and I recommend to anyone.
I first thought these guis could be a fraud when I paid and they asked me to pay again. It turns out the people are outstanding. Job well done and in a short time depending on the difficulty. For me it was two days and it all happened as they said. Their price is definitely lower thann many who advertize in the net. I recommend to any one needing an unlocking service not to look anywhere, just go straight to OfficialPhoneUnlock. They are efficient, reaonable in pricing and more importantly they do the job. Bravo to them
I purchased an iPhone 4s on craigslist, little did I know it was blacklisted / blocked on the carrier's system.
Official Phone Unlock did a great job unlocking it for me. It took a little longer because it was a blocked phone, but they did it in the end.
FANTASTIC SERVICE!
Thought it was a scam £50 was told £20 at the start then another £30, took to weeks to get unlocked, they blamed i phone 6 for delay? But got it done in the end so all good
It took 3 weeks to unlock my phone and it cost me £50. Also I have paid this months contract with my provider without being able to use my new phone
Its really work. I wasn't sure in the beginning, beacouse you pay and wait... but now I'm using my IPhone thanks to ufficialiphonunlock...
Excellent and reliable service and I will recommend everyone to use this despite of searching other online services. My experience is very satisfactory and will look forward using this again. Keep up good work.
Hassan Zafar
Slightly longer than I thought but phone unlocked and can use any sim, great service, will use again.
Cost was incredibly more than first advertised and device was exceptionally slow, took over two weeks in all, not 3 days as advertised.
Very good service, but be more specific about the time to take to conduct the unlock, my took 3 weeks :(
I Use the service to unlock my iPhone 6 Plus and it was very fast. I will recommended with trust.
The service worked, which for my phone being financed and locked, other services hadn't, though it was expensive and took a few weeks. They were in contact with me and replied quickly to my emails.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members