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Direct Unlocks

4.1

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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1,970
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21,870 reviews

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Viet Nam
1 review
2 helpful votes
Follow Joshep M.
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Scam full totally
November 12, 2015

Hi,
I use unlock icloud service from this site, trust because web interface is professional. But true is lie from them:
- They request preorder with 18 £. I think this is price of unlock and I charge with my CC.
- After several days, they continue request a unlock service with 30 £ with 1-5 working days, if don't accept, loose 18 £ preorder, If unlock fail, full money is back to me.
- After I continue charge 30 £ for unlock service. They say: 5-10 working days to unlock (what the $#*!, before they message: 1-5 days)
- After continue to wait 2 week, they continue message: Unlock fail because my phone is blacklist apple: lost phone (what the $#*! again, this is my phone and I forget password icloud?). Message:

11 Nov 2015 11:00:33 - We attempted to remove your iCloud locked device from the previous owner's account but were unable to do so as the iDevice (35xxxxxxx262) is unfortunately marked by Apple as Lost/Stolen.
As stated on the website before purchase, it is not possible to remove the Activation Lock on iDevices which are in Apple's lost/stolen database using our Clean service. There is a more expensive Premium solution which is currently offline which we will email you about as soon as it returns.

Your payment for the clean service has been refunded in Trade Credits (£49.99 - the total amount, including pre-order) which you can avail on a different device or against the Premium service when it becomes available.

As we have already prepared your unlock and incurred the unlocking charge, we cannot automatically issue a card refund for handsets which are rejected in such circumstances.

There are numerous services such as http://cleancheck.me(FREE) which can be used to identify Lost/Stolen handsets.

Scam? I check website http://cleancheck.me and this is their $#*! website and show IMEI they receive and scam and after warn blacklist. Copyright from US but true is UK.

All is scam totally, no money back. I lost 48 £ from https://www.officialiphoneunlock.co.uk/

Their scam website:
http://cleancheck.me
https://www.officialiphoneunlock.co.uk/

Please stay away from them.

Please show me how to sue them?

Date of experience: November 11, 2015
Slovakia
1 review
0 helpful votes
Follow Rado F.
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Long, long...
November 11, 2015

I have paid three payments total 100 pounds and still waiting to be unlocked. I am responding to my emails. Since the last premium payment waiting more than a month. I have my doubts.

Date of experience: November 11, 2015
AE
1 review
0 helpful votes
Follow Carla L.
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It's Not A Scam
November 10, 2015

I had my iPhone 6s, which is tied with T-Mobile, unlocked via OfficialiPhoneUnlock.co.uk. I learned about this site from a blog and thought that GBP 20 is ok to risk to get my phone unlocked. I ordered and after a quick couple of days, got an email stating that my unlock is ready and will be made available to me a week after I pay GBP 75. I wasn't aware of the GBP 75 fine print so I was hesitant to pay the balance and started suspecting it was a scam. After reading mixed reviews about the site, I took the risk of paying the amount and after 6 days, I got an email notification telling me that they are still working on it. After another 2 days, I got an email instructing me to insert any sim card because my phone has already been unlocked. So I did and it worked!

I would have given a rating of 5 stars if OfficialiPhoneUnlock.co.uk has bluntly stated from the beginning that the GBP 20 is just for a pre-order (a sneaky way for the company to earn our nonrefundable 20) and it should emphasize that there is still a balance that we are expected to pay in order to complete the process. This is to avoid their clients for having the feeling of being tricked. Other than this, I am happy with how easy it was to get my phone unlocked remotely.

Date of experience: November 9, 2015
New Zealand
1 review
0 helpful votes
Follow Joe A.
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Really Slow
November 9, 2015

We have 2 Unlocks still processing. Both have taken a lot longer than quoted and we are still waiting.

Date of experience: November 9, 2015
Washington
1 review
1 helpful vote
Follow A F.
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Misleading
November 9, 2015

First you ask 20 and customers doesn't know that you ask 70 more later it should say clearly in the beginning how much it cost the whole process

Date of experience: November 9, 2015
Canada
1 review
0 helpful votes
Follow Yeonju O.
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Good!
November 9, 2015

It took about 3 days not very fast but I am happy that works good!

Date of experience: November 8, 2015
Bangladesh
1 review
0 helpful votes
Follow Mohd I.
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Very impressed
November 8, 2015

Great service & reliable so happy to with the unlock!

Date of experience: November 8, 2015
New Jersey
1 review
0 helpful votes
Follow Gitesh P.
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Great and Quick service
November 8, 2015

Great service and quick and reliable. Phone was unlocked with no issues and had no issues.

Date of experience: November 8, 2015
GB
1 review
1 helpful vote
Follow lisa w.
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Legit company but took a while
November 8, 2015

I was pulled in by the £19.99 unlock your phone within 72 hours. After speaking to vodofone who said £40 and taking 2 weeks to unlock.
After paying the initial £19.99 I kept checking the status of my unlock, for them to then say, congratulations, now pay a further £29.99 to unlock your phone. If you didn't read the smallprint, that's tough, I wouldn't be getting my £19.99 back.
I felt like I had been conned and was hesistant to give anymore money. But I did and it took almost two weeks for my phone to be unlocked. I emailed them to say I was unhappy with this service. The customer service email contact says for new customers, existing customers don't bother asking what's going on with your unlock. They explained they were waiting for vodofone to unlock. So basically I just paid £50 for them to ring up vodofone for me with my IMEI number.

I guess if your phone comes from an unknown source poss worth going through them, but I had a brand new iphone with a receipt of purchase. Could have paid 40 and rung vodofone myself.
Been offered £5 back into my account for an honest review. I shall be writing back to let customers know if I receive this.

So my opinion, it u have a poss dodgy handset then go for it. If you got a phone just give ur network up direct.

Website should clearly state the full price at the Start!.

Date of experience: November 8, 2015
GB
1 review
0 helpful votes
Follow Mark W.
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Misleading and dishonest
November 8, 2015

I feel cheated by you taking 10 days to unlock my phone. You advertise 24-72 hours in the full knowledge that it takes much longer for the provider to unlock in this time frame. For what you charged I expected the service to be quicker than going direct to the provider.
Very poor.

Date of experience: November 8, 2015
GB
1 review
0 helpful votes
Follow Ricky S.
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Long wait time, paid twice as unlocked the same Imei number already unlocked and still not received my money back or the decency of a response so pretty annoyed!

Date of experience: November 8, 2015
Colorado
1 review
0 helpful votes
Follow dsaugat b.
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100% fake
November 7, 2015

Plz plz plz,, do not believe this site. 100% fake,,, they charged me twice to unlock icloud $30 and $46 but it's been a month. They haven't unlocked yet...

Date of experience: November 6, 2015
GB
1 review
0 helpful votes
Follow Chris S.
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IPhone 6 unlock from Vodafone
November 7, 2015

I'm not original owner of my iPhone 6 so Vodafone don't make it easy if at all possible to unlock it from their network. But this site found with good feedback so gave it a go. Yes the initial £19.99 I thought a bargain but read the full detail and feedback as I did and realised that it would be more in my case another £39.99. So not the cheapest unlock and after 6 working days and nice updates from the team I got my unlock. I tunes message your phone is unlocked so yes it's as they state and within time scales ( a bit longer in my case as Vodafone servers oversubscribed with 6s unlocks)

Would recommend these guys very good

Date of experience: November 6, 2015
Texas
1 review
0 helpful votes
Follow LashLadyMel W.
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Amazing
November 7, 2015

We moved to the states and were mislead to believe my iPhone 6 was unlocked only to get here and learn it wasn't. We looked everywhere for options to unlock it from Vodafone and were able to get it unlocked finally the light officialiphoneunlock.co.uk. Thanks for saving us from buying a new iPhone and a ton of headaches.
LashLadyMel.com

Date of experience: November 6, 2015
GB
1 review
0 helpful votes
Follow Chris N.
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Very Poor
November 6, 2015

My unlock took 2 weeks, more than 4 times the estimated time. The replies to my emails were very condescending and rude. True cost of the service is not explicit. Overall very unhappy.

Date of experience: November 6, 2015
Lithuania
1 review
0 helpful votes
Follow Diana S.
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Delivery time more then 72 hours
November 6, 2015

I ordered to unlock my iphone frome vodafone uk. Price was £19.99 I payed for it and later I got email that I need to pay more £29.99. I didn't understood what for I must to pay. So if someone will take this service make sure that you read terms&conditions and £20 it is not last price. Also order should came in 48-72 hours. But I got it unlocked more later. I am happy just for that they finally unlocked it.

Date of experience: November 5, 2015
GB
1 review
0 helpful votes
Follow John W.
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Sucsessfull I Phone Unlock
November 6, 2015

I paid the fee, sent the details, waited a few days, I Phone unlocked.
Happy Days!

Date of experience: November 5, 2015
Czechia
1 review
0 helpful votes
Follow Pavel S.
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ICloud remover doesnt work
November 5, 2015

Unlock works, but i paid 50 pounds for icloud remover and that doesnt work. Phone is still blocked by icloud. Order status shows, that it is completed, but it isnt. I wrote you two emails with photo of the phone and didnt get any response

Date of experience: November 5, 2015
GB
1 review
0 helpful votes
Follow malcolm B.
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Unlocking my iphone
November 5, 2015

Very slow process time scale quoted nowhere near the time it took price wise very expensive did not see extra cost on web site

Date of experience: November 5, 2015
GB
1 review
0 helpful votes
Follow Rashid T.
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Done exactly what they said they were going to do They unlock my phone
Excellent service will recommend to anyone who has this problem

Date of experience: November 5, 2015