On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I spent too long time (more then 6mon) for unlock phone.
But they simple did.
I really appreciate for help me.
One thing, need to add paypal option for payment.
Not the cheapest but very reliable (docked one star for cost). Unlock was carried out within timescale and they kept me informed as to progress. No complaints.
I entered the required details and paid the fee, got my phone unlocked within 5 days, great service, one very happy customer. I would reccomend this service to my friends and family.
First I thought it would not work but after 24hours as stated I got a mail
Phone was unlocked perfectly fine, however not in the time frame stated on the website. I was in no rush but it took nearly 3 times as long as they implied it would which couldve been problematic in some cases
Quick efficient service all unlocked and quicker than quoted. Great communication updates
The service was good the only complain that I have is that is not clear the cost of the service. Initially paid nearly £20 but after I was asked for another nearly £40. Will be nice if was clear that unlocking the phone will have cost me £60.
The experience was great and quick, I was informed in every step of the unlocking which was really good. Now my phone is unlocked and enjoying it. I have told a few of my friends to use the site to unlock their phones too. Price is reasonable.
Took a little longer than expected (1 week) but after reading the description this can be because of the network provider and not OfficialiPhoneUnlock.
Overall very good comms and very easy service.
Really pleased, would def recommend and def use again.
It would test your patience but their services are great. But be willing to wait
I wasnt happy with the service as i payed £79.99 and had to wait almost a month for my phone to be unlocked. Very dissapointed with the lack of comminication regarding my order. At one point i believed id been scammed and lost my money as i received only one confirmation that i had placed my order and one email after to say you are processing my order. I spent over £10 to call the phone number and still waited for half an hour on the phone to say that the team is very busy and somebody will answer my call shortly. I gave up eventually. I will not be using this service again! I used this service due to the great customer ratings it had but very very dissapointed
It took more time than the time frame given but they keep me notifying about "what's happening ", the good of all is that my phone get unlocked
Nice and simple to get the phone unlocked. Information via e-mail or online order status keeps you informed at each step. Timings explained from the start on how long it can take and it took the expected time to sort it out, but great all unlocked. Thanks
Fraud company took money haven't received unlock ask for refund but they wont reply to me please don't pay on bank card
My iphone 5s sprint was unlocked successfully, happy with the service.
Thank you so much for unlocking my iphone. This web site is fastest & lowest price from any other service.
Thank you.
Unfotunatelly it took much time, but i´ve getted eyery week a message that´s working!
Thx for the good service!
If you look for a real unlock service then you find it. Very confident, try officialiphoneunlock, real people, real service, job done in 2 days.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members