DirectGardeningReviews 399

I appreciate that the pandemic has delayed orders, and I was told it might take up to 4 weeks. It took 7-1/2 weeks. I inquired and was told it would take 3-4 days to get a response. It took 8 days. By then I had received notice of shipment, but the response said my order was just then being filled. These people do not have a grip on their business. And I've never seen such poor plants. I attach a photo of a Dicentra spectabilis--I can't even tell which part to put in the soil. Other plants had zero top growth--how is that possible in June? Rather than send "bonus" plants (poorly identified and not what was promised), they should spend more effort on the items we pay for and actually want.

I ordered $400 worth of trees plants etc. 8 wks ago... I just received a post card stating they will ship spring of 2021... next year. No additional information except it looks like they may ship one tree. If I have any questions send the post card back... what? Asked for a refund... nope they will place me on a list for next year. I need my stuff this year. From what I'm reading I'm sure they will arrive dead anyway... stay away from these crooks. The BBB should shut them down.

I tried canceling my order within a couple weeks of placing the order. I was unable to connect with anyone on the phone and then the website was down for a long time. Several emails over a period of time went unanswered. Then I received an email just a couple weeks ago that my order could not be cancelled because it was already in the shipping department. What? No telephone number to shipping. I've contacted my bank and they are investigating the company for fraud.

I ordered April 17th, thinking their 2-3 week shipping was ok, as long as I planted right away. Hah, what a joke! I finally got my order on June 12th, after emailing the company numerous times and being told my order was due to ship the following week. Same response every time i contacted company, but the order didn't arrive til now. I was expecting actual plants, but you just get roots. Mid June is late to be starting plants from roots or bulbs in my region. The roots seem to be healthy, but still, planting now is a joke... things should have been planted 4-5 weeks ago. Oh well, live and learn. Just don't buy from this company. Not worth your time, money or aggrevation!

As stated by most of the other reviewers on this site, the customer service and quality control of this company is horrible. I purchased over $80 worth of dinner plate dahlia bulbs which took more than 6 weeks to arrive, well past the date I was hoping to plant them. Additionally, they were shipped in a flimsy non-protected plastic bag and as a result, many were damaged. Most of the tubers were extremely small and several of them were rotted. As others have also stated, trying to reach them by phone is impossible. Stay away from these crooks!

This company is so crooked. Ordered on 4/12/20, as of 6/12/20 still no order, but took the monies two times from account.
First claim was no order, I had confirmation number, 2-5 claims no shipping address but when I open site I see it plain as day, 2- 8 claims also stated order is being processed... this business should be investigated.

The picture below is the potato seeds they sent me they were moldy slimy and smelly. And they want me to pay to send the shipping label back to get refund. I will never do business with them again.

Like many before me I ordered from Direct Gardening before reading all the negative reviews. Processing and shipping is SUPER slow and it took about 6 weeks from the date of the order to receive my sticks. I sent a couple of emails during this time and to my surprise they actually did respond within a day or two. You have to be real careful managing your own expectations, if they advertise a 3' plant, don't think of it as a 3' plant you would get at a nursery or any big box store. My items arrived in a bag with no dirt and just some sort of moistening material around the roots. I received 3' sticks about 1/4 inch round and they seemed to be alive. After getting past the laughter of the rest of my family and posing for some pictures with my prized sticks I promptly put them in the ground. It's been about 4 weeks since planting and they are doing well. The free flowers are also doing well. All in all did they send me what they said they would? Technically the answer is yes, but had I seen a picture of the sticks ahead of time I would not have purchased them.

Too bad you have to leave a star to comment. Whatever is the opposite of a star is what they should get. They are a totally fraudulent company. Website looks slick but that's just to lure you in. My order was delayed for months. When I cancelled the order, it arrived a few days later. Moldy, wet mushy potatoes and other trash. Their return policy is set up as a scam; really the whole place is. As you can see by the tons of bad reviews, they are horrible to deal with and send worthless junk.

It's been six weeks since I ordered from them online and I have received nothing. They don't answer their phone, so I have emailed them several times. First they blamed it on COVID. Then they said the order was processing. Third email said it was "shipping". That was over a week ago. Stay far, far away. There are much more professional sites to use online. I only picked this one because they were the only one to "supposedly" have the plant I wanted.