DirectGardeningReviews 399

We placed an order on May 3 for $71.00 worth of flowers. Being high-risk during this pandemic, we thought it was wise to do this way. HA! Today is June 27 and we STILL do not have our flowers. Of course, they charged our credit card on June 7! I have emailed them for a refund TWICE and they refuse, telling me the order is in shipping and they can't refund now. Well, that last email was June 10 and STILL NO FLOWERS. Of course, their customer service number is out of order. On 6/26 we received a FedEx tracking number-delivery on 6/30. OF COURSE, DEAD FLOWER RETURNS WILL COST US SHIPPING TO GET A REFUND. DO NOT ORDER FROM THEM! EVER! THIS "BUSINESS" NEEDS TO SHUT DOWN.

I placed an order with direct gardening April 22 end it is now June 27 and I have yet to receive any part of the order! A total charge of course was deducted from my credit card immediately after placing the order! After many attempts to contact them including phone calls, and several emails, I have been told that my order is on the shipping dock ready to go out. That was six weeks ago! Now I can not get a response other than a computer generated one that says my order is ready to be delivered! I am now sure that I have just learned a hard lesson!

I placed an order, they told me 2-4 weeks to ship. (For a 4 week wait, they could have planted the seeds, waited 4 weeks and shipped me the plants!) So after week five, I emailed them and they gave me some nonsense about bringing in stock from the fields (half my order is bulbs), and they'll be shipping to my area soon. It's pretty much a form response. I can't imagine shipping will go well now that it's summer. I have used FastGrowingTrees in the past with great results.

We ordered two Red Birds in a Tree for the cost of $30.00 plus some change. After months of waiting I finally sent an nasty email. By the end of the week they sent a return email saying our order was sent and should arrive in a few days. We received the order and it was Rosie Posies something we never ordered or wanted! Then the real kicker, to send them back and a return of your money you have to pay for the postage and send back what you never ordered! Don't buy from this Rat Hole in Bloomington Illinois. Carl Ballinger

Reviews sum up experience quite well. Nice web site, professional appearance, but ZERO customer service. Phone number is a constant busy tone / signal. Email inquiry just returns an automated ("expect shipping delays") response. I can't comment on product as I have not seen any yet (placed order 6 weeks ago). They blame shipping delays on COVID19, but other sellers have no problems delivering within a 6 week window (should be plenty of time, even with COVID19). They seem to be consistently horrible in meeting customer expectations. I'm going to dispute charge on my credit card and see what happens.

I placed my order for phlox collection in middle of April. After 5 weeks of waiting I tried to contact them via email - no luck. My multiple asking for cancelation has been ignored and my cc has been charged anyway, over a month after order. When it finally shipped, it took a week to arrive and I live in the same state as they. My order was sent in green garbage bag, with nothing to secure. Photo shows how phlox collection looks according to Direct Gardening. Dry, tangled and mangled roots. Not dormant, just dead. I filled complaint with BBB, because scammers like them has to be put out of business.

This company is a complete joke. We ordered on 4/25, with the expectation that our order would be shipped in 2-4 weeks. I started following up on it around the 3.5 week mark, mainly because I could not look up my order number on their website to see the status. Apparently, your order sits in their "order processing department" for 2-4 weeks, then it gets moved over to the shipping department for God knows how long. Ours has been in the shipping department since 5/25.

Meanwhile, I ordered the same thing from Tennessee Wholesale Nursery on 6/02, and my order has been shipped and scheduled to arrive tomorrow on 6/22.20 days from when the order was placed.

We are currently disputing our charge to Direct Gardening.

Don't buy from here. I urge you to consider Tennessee Wholesale Nursery. Great prices and MUCH better customer service.

Wish I had read the reviews! Total scammers! I wish I could say what I really think of this poor excuse for a gardening company! NEVER EVER buy from these horrible people. My order was not even correct. I ordered 3 hibiscus. I got One but was charged for 3 but I guess it's ok because everything I ordered was DEAD anyway! You should be ashamed of yourself for taking money from people and then send dead items! WHY are you in business?! This should be against the law that you get away with this! SHAME ON YOU!

Good for Directgardening that you HAVE to select one star! They deserve ZERO stars!
I placed my order April 16th! They arrived June 17th. Please see the pictures one is the picture of what I expected and the other is the picture of what I actually received. I patiently waited as the site suggested... and this is what I got! Sadly, I didn't find THIS site until after I ordered or I NEVER WOULD HAVE ORDERED FROM THESE PEOPLE. I have no problem with "mom and pop" sites, they tend to be slower, but have EXCELLENT value... not so with this site.

Long story short... NEVER ORDER FROM THESE PEOPLE.
Check out Etsy.com instead... you'll be amazed at what they offer.