DirectGardeningReviews 399

Direct Gardening is the absolute worst online company I have done business with. My order took almost two months to receive, the plants were dead when I got them and the company has no toll-free number and the provided phone number is always busy. After making multiple attempts (6-10) daily for two weeks I was finally able to speak with someone who advised me of their outlandish return policy. Here is the sequence of events pertaining to my order:
4/30/20: Ordered online, 25 bare-root vinca minor plants. I was to also receive three free "bonus" gladiolas.
6/9/20: Five and a half weeks and order not received. Spoke with "Patrick" in Customer Service. He stated that ordered was being processed and that I would receive an email to advise me when they had been shipped.
6/26-29/20: Arrived home from being out of town for the weekend to find a package containing the vinca plants in my mailbox. The gladiolas were missing. Never received a message alerting me to the shipment. If I had, I could have asked a neighbor to retrieve them and keep in a cool place. Since that did not happen, the plants stayed in my mailbox for at least three days in 90 degree heat.
6/29/20: made multiple attempts to contact customer service about the condition of the plants I received and ask why I received no communication about shipping. Their line was constantly busy. As the enclosed directions stated, I proceeded with planting anyway, in the hope (or as their instructions indicated) the plants were only dormant.
7/16/20: After over two weeks of following instructions for watering and other nurturing, these plants are obviously dead. They are brown and so brittle that the rain and wind have broken them off and blown any remains away. I was able (after weeks of getting a busy signal) to finally reach "Paige" in Customer Service to request a refund. She advised that their company policy is that I send to them, a copy of my bank statement showing purchase (even though they know they had been paid for the order via credit card), the original shipping label (who keeps those for months?), a lettering requesting refund AND the dead plants, all of this at MY expense. It is all too obvious that this policy was created to discourage customers from requesting refunds. At this point I have little hope of receiving any refund and not sure that I want to spend time and effort to dig up 25 plants in 90+ degree heat and waste money on shipping. Lessons learned: (1) do not do business with Direct Gardening again (2) heed other online reviews before doing business with online merchants (3) make every effort to help others from have the same experience with Direct Gardening

I ordered 2 hostas June 9th, I finally received them July 15th... In a bag... with nothing to protect them. The plants are the worst excuse for plants I've ordered anywhere online... one of them only has 1 very small leave and I'm certain it isn't the one I ordered. ( wrong color, wrong leaf edging). The other hosta is extremely small and sad looking, not to mention moldy... if they grow, I'll be dead long before they mature.
I've ordered from multiple company's online and never had such slow shipping or such horrible plants sent to me. Order ANYWHERE else... DONT waste your time or your money shopping here.

Never buy from Direct Gardening. The items they send are either dead or die shortly after. I asked to cancel a second order I placed shortly after my first order (I should have read reviews on them first), but got nowhere with cancellation. Plants in second order primarily dead/dried out. Although I asked for a refund, I don't hold out much hope. As another reviewer stated--an expensive lesson but one I won't repeat, as I will never buy from them again.

First, it took 7 1/2 weeks to have my plants delivered. Once delivered, I received 2 trees and a holly bush as 3 small sticks. I planted them they day I received them and only one has signs of green on it's "stick". The rest of the items that I purchased were "flowers". Only 3 came as starter flowers, the rest were tiny sticks/bulbs to put in the ground. Only 3 out of the many flowers that I purchased have even begun to grow, though they still have no blooms. I spent $114.00 for nothing! This place is a rip off! Be warned, do not purchase anything from this company!

I will only ever use Stark brothers or gurney's from now on. I normally use one of them but wanted to try this nursery. Notice how this place doesn't have customer reviews on their site? I didn't. That's very telling. The shipping time frame is fine, still waiting for stuff from other nursery I ordered from at same time. What I don't like is not being informed of substitutions without offering refund prior to shipping. I'm pretty sure this is like a bait and switch kinda op... I'm angry as hell and from other's comments here I'm thinking I won't ever have this resolved. Also, why the handwritten checks on the packing slip like items were checked to actually be in the package? (see pic) Nice touch. Oh, and they forgot to ship one item entirely. Use legit places that offer reviews on site and proper communication unlike these dirtbags.

Many negative stars would be a better rating! This is the biggest scam going! Back in the beginning of April, looking for plants online during this crazy "shelter in place" reality, I placed a rather large order with this company. The original "wait time" information posted seemed reasonable. But, as many weeks went by and none of my emails were answered, I began to think that I had been scammed. Finally, in early June, after my email stating this, I received an email that my order was in " in processing". Frankly, by that time, I had found another vendor and planted my garden areas.

The Direct Gardening plants began arriving in late June. Sent through UPS land in plastic mailing bags full of dead plants in small pots. Not dormant but dried, snap-twig dead plants. I cut back to see if I could salvage anything but these were gone.

I have emailed the company, but, based on reviews on other sites, I don't anticipate any refunds/actions on their part.

In May 2020, I placed 2 order for 6 plants and was told due to Covid there would be a delay and to expect shipment by June 19th. June came & went and no items received yet they were too happy to bill me, take my money and not ship anything! By July I finally had enough and contacted them to inquire about my orders but someone had a hissy fit and emailed me back to state that as I have been "rude & not understanding", they have cancelled my orders and refunded my money! I guess inquiring when & why they are not shipping my orders 2 months after placing them AND charging my cc for them is being rude & not understanding! Three weeks later and I am still waiting for the refund & shipment! At this point, I had enough and contacted my cc to dispute charges so that I can get my money back and I encourage everyone to do the same when faced with these issues from this company. These folks are rude, incompetent and thieves! This was my first and very last order I place with them. From now on, it's Lowes & Home Depot for shopping for plants! Horrible, horrible company and the absolute worst customer service there ever was!

Its now been over 3 months since they took my order and charged my account. I saw they had the wrong order in their system, so I cancelled the order. Three days later they told me they were sending the order anyway! I got half of it but I had to pay to return it. They gave me a credit for what I returned, but what I never got they have yet to refund me! They do not answer telephone calls and only rarely and cryptically respond to Emails. I've sent 4 emails asking for my refund. I had no intention to post this, but I'm out of patience. At this point I believe only a court will get them to respond.