DirectGardeningReviews 399

My bareroot plants arrived unpackaged for a 5 day track across the US, when I opened the package they were just thrown in and broken and roots crumbling. I contacted them about it and even explained that one set of trees which were packaged right were fine by the others were not. I sent pictures of the label and the trees. The rhubarb plants were also mush. They told me to plant them anyway. Ok I might be an idiot from ordering from them but I know a tree whose roots are crumbling and that is breaking is NOT alive. Rather than provide the correct service they want the plant sent back with the original label. No. I will just review you. And low and behold this is a pretty born over and over with them. Go figure! Do NOT ever order from them.

This company has horrible service. The website does not link to the call in customer service, and I could never get the website to complete my order. When I called in and ordered, I had to call over 20 times to finally not get a busy signal. The only reason that I ordered from them is because they had a specialty tree that I could not find elsewhere.

After ordering, they do not provide any billing information to you. You never receive a detailed list of the order with prices charged. I called to get a detailed order and they said that they do not send them.

One of my items was missing. When I called to get the item, I was told that I had to send in the original shipping label via snail mail and indicate what item was missing. The problem is, you have to have the original shipping label to use if any of the plants die withing the designated 1 year period.

Just don't order from them. I am sure there are gardening sites that have some customer service

If you don't mind waiting many weeks, receiving plants in crushed containers thrown into an oversized plastic bag with no packaging, most leaves off if succulents, then buy from this company. They sent plants out by Fed Ex do not mark pkge. Live Plants, so your order takes a scenic tour through many states, sits on the ground until it finally arrives at your home with completely bashed it plastic containers, half of the dirt out of the pots, along with most of the leaves missing & they expect you to pay for returning the plants in order to get a refund. When PIGS Fly.

Placed my order April 28th, it arrived June 14th, nothing was properly wrapped, hydrangea trees completely bare and dried out. Wish I had found the review page before I ordered. This company could get it for plant abuse of their was such a thing. Just Horrible is the best word I can say for them. I also ordered fruit trees, the adds say 3-4 foot trees, the little babies are maybe 18" high. Not sure but I think they confused the centimeter side of the ruler.

DISGUSTED WITH THE COMPANY.!

I ordered several Green Giant trees. Azaleas... Rhododendron... Lilac trees... Daylilies... Hostas... Iris and Astible... almsot EVERYTHING arrived with a little green! I planted it all within 24 hours and just 2 weeks later all have new growth! (2 lilies had started to rot a little during shipment and appear not to have survived). Several items arrived in protective green plastic. My only issue with this company would be shipping... my items took a little over 4 weeks to arrive from the day my order was placed... BUT when the order was finally shipped I received an email with the FED EX tracking number and was able to pick it up the day it arrived at my local post office. The delay in shipping is the only reason I gave this company 4 stars instead of 5. All in all I had a positive experience with this company and will order again.

Order took way too long, I tried three times to call, always busy, I sent emails, they somewhat replied but always hedged with a answer and skirted around the issue, very frustrating, they took my money right away but service is not good, they shouldn't be in business, when my order did arrive it was in a plastic bag, everything loose, rough shape, plants nearly dead, save yourself the trouble and go elsewhere, I'm so sorry I bothered with them and they won't allow you to give them no stars which they deserve

Ordered some plants but received nothing beyond initial order confirmation for about 2.5 weeks. Called them for a estimate of shipping date, as I wanted to plan vacation trip around the delivery date. Customer service rep was anything but that - she was so flippant and arrogant - acted as if I was strange to be asking about this, no effort to be apologetic or understanding. Why the attitude, and if you have such an attitude, why work in CUSTOMER SERVICE? (They call theirs Customer Care but again, I felt far far from being cared for). I have such a bad taste in my mouth from dealing with the agent, and the utter unwillingness to help customers, I am canceling the entire order. Terrible. These guys have earned every one star review here, on Yelp, on Google, everywhere. Dont be fooled by the flowery reviews on daves garden - note on top they only show the positive reviews, but this company has gotten 3-4x the negative reviews as positive. Terrible

I ordered 24 Indian Current Coralberries, 2 Pink flowering almonds, and 24 burning bush from Direct Gardening. I soaked the roots in water and planted all of these as directed in July of 2017. I watered all of these plants every other day. I waited until May of 2018 to see any sign of life. I sent a registered letter to Direct Gardening on May 9th, 2018, first delivery attempt was refused, finally on May 17th, 2018 they accepted the letter requesting replacements for all of the above mentioned plants but 7 burning bushes. With the exception of the 8 bushes, all others did not show any sign of life in 2017 or in 2018. I have emailed them 3 times now to get a follow up on the request for replacements, no response. I have tired to call them 20 times since May 17th, 2018 and receive a busy signal. I have been gardening for 25 years and have experience with growing bare root plants. I am very surprised of the amount of plants that survived. 14% (7 of 50) plants showed any sign of life in 2017 and came back in 2018. This is a very low percentage of survival. I would not recommend Direct Gardening at this point, even if you are an experienced gardener.

Ok, I read the reviews AFTER I placed a huge order, and started to get wicked nervous with all the bad reviews.
The biggest negative, was that it took 5+ weeks to get here because their hydrangeas were on back order. But WOW, was it worth the wait.
I received my order today, and am so happy! Everything is ready to go, my bulbs and tubers are dry, smooth, and dormant, and all my roots are moist and ready to plant. Lots of green showing, lots of happy buds, healthy plants! My rose stalk is green and gorgeous and it's roots are healthy.
Online ordering is for patient planters, you're going to have to wait a little while for those gorgeous picture plants, you get roots and a few leaves on stems when you order online, I expected this. What I didn't expect was for every one of my 30 privet bushes to have healthy, happy buds on them, THANK YOU!

I will most definitely be ordering from you guys again!

Finally received the replacement order, of course just after filing a dispute with my card company! The plants sat on my porch for two days because I didn't get notice that they had shipped and I was away. They were dry but seemed to have some life, so I planted them. It's been about a week but so far no growth. I do think I will get something out of most of them, but after what I've been through with this company, I stand by my original review!