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Dinkleboo Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
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I bought a groupon and tried to place an order. When I was trying to pay for the shipping it kept giving me different excuses why my credit card wouldn't work. I tried calling customer service and left two messages bc "agents were assisting other customers and they would return my call in the order it was received". Well I never got a call back. The fact that they had that many complaints that they needed to be called back should be an indication of the their product and service. I will be calling groupon to get a refund!
Will not contact you and couldn't order 4 books on their site with Groupon voucher. Will not call back or email back.
Hello Carolyn -
May I ask when you sent your email? We have our emails down to about the 48 hour mark. Did you try our live chat option and if so were you able to get through?
I am happy to assist you with your order. I will message you offline so I can inquire about the problem you are experiencing.
Thank you!
Jennifer
I ordered 140 xmas cards that had "Merry Christmas" in a script overlay over the photo. For reasons unknown "Merry Christmas" was not on the cards I received. I spent the first day trying to call but there was never any answer. So the next day I started a chat session. I spent approximately 10 hours, off and on, trying to chat with Angelina. She was great. They are lucky to have her! Unfortunately she was spread too thin and it took forever to get the order fixed, reprocessed and expedited. My fingers are crossed that I'll be able to get them sent out before Xmas day!
Thank you Becky for your review and compliments to Angelina! My apologies your cards did not arrive with the Merry Christmas on them. I will be following up with programming to see how that could even happen. As I have said in some of my previous responses below, the holidays are both a blessing and a challenge so thank you very much for being patient with us. We really are doing all what can to assist everyone as quickly as possible.
Thank you!
Jennifer
Have spent an extraordinary amount of time trying to redeem my groupon. It really shouldn't be this hard. I feel they just want me to give up. Would never use this vendor again.
Hello Patricia -
May I ask what the issue is that you are experience. You are right. The site is typically very easy to navigate through. I'm certain the high volume of visitors is playing a part but I would love to assist you if I am able. I will private message you so we can work through your issue if i receive a response from you.
Thank you!
Jennifer
Update: - Hi After seeing the Sitejabber post a rep from Dinkleboo has contacted me via email and said that they have now sorted the order! Cant see why it didn't happen first time round but seems to have been resolved - lets hope the book is safely received
Graham
I attempted to order a book using a Groupon voucher even paid thed delivery charge by PayPal after payment the Dinkleboo site said PayPal had rejected the payment but it's been taken from my account - so my order has not been processed even though I've paid Groupon and PayPal - sent reports to both but no answers - very frustrating! Graham S
Hello Graham,
You are not out your money. From your post I'm not certain what the specific issue was with your order but if we aren't resolving on the backend as I write this, you will most certainly be answered as we have staff working around the clock to answer all of the holiday inquiries. It is just taking a bit longer than our normal response times.
I am happy to assist you immediately though if you are looking for a response from this post.
I am finding that half of the customers are responding back to me which I have successfully assisted even though they may not be updating their posts and half are just posting and not looking again but have most likely been contacted by our customer support department by now.
I will be private messaging you now for your order details.
Thank you!
Jennifer
I was trying to surprise my secret Santa with a gift, it's been two days since I ordered and nothing. All I can see is a message stating failure to render, even though I have a confirmation number and receipt of payment. I been trying to get hold of customer service with no success. Customer service is non existing don't waste your time. Trying to get a refund now from Groupon and paypal. Should have read reviews before purchasing, seems like I'm not the only one with this problem
Hello Brittany!
If I can collect your order details I would be happy to assist you with your order. I will be sending you a private message now to see where you are at in your process.
Thank you.
Jennifer
Ordered two Groupon for books, Dinkleboo says codes not valid. Read other reviews and behold same problem. Bad business and social media word of mouth can damage their business. I hope they can help me order my books asap.
Hello O. F.
I will message you privately to collect your codes to get those working for you. If they are saying not valid it typically is a very quick fix.
Thank you!
Jennifer
Any probs my advice is go straight onto help/chat line.
Thank you Grandad for your post! I am so please that Angelina was able to assist you to your satisfaction and that you took the time to post about it. Very much appreciated!:-)
Thank you!
Jennifer
I purchased two Groupon vouchers for Personalised Soft Cover Story Books. I paid for them both straightaway by Paypal. One apparently is in the post. The other is in my cart waiting to be paid for, but I have a receipt for my payment. They have ignored all my emails. I did an online chat with someone who was completely useless. I had to await 30 mins to speak to her, I was on the chat-line for another 30 mins, and she did nothing except tell me someone would look into it. Why couldn't she look into it?
Hi Linda -
The rep absolutely should have been able to look that up for you. I am going to message you for your order details so I can have a look at who assisted you and also to help get your order through the system.
Thank you,
Jennifer
I had ordered the groupon for photo blanket, I was concerned with date of shipping as I need them for christmas presents, 2 of the photo blankets msaid "failed to render' NO EMAIL was sent to let me know there was an issue, extreemly poor customer service. If I had not checked I WOULD NOT KNOW!
On top of that I still have no idea why this is happened or how to fix it, I thought this was a safe purchase as it was made with groupon, I can not get a person at either buisness to speak too. These things took 2 nights to get perfect and upload-- Im not impressed
Hi Tara,
I am going to message you for your order number so I can have a look at what is going on. Today is the 2nd so we should not be in danger of missing the holiday.
Thank you!
Jennifer
I bought two groupons deals for the personalised books about a month ago. I have tried about twenty time to order the books with both codes and it keeps saying the codes are not valid! Tried emailing your company twice and no response. Terrible customer service. Tried live chat and spoke with Gracie who advised there was a problem and she would activate the codes. Guess what happened? Nothing. The codes are still not valid and no one will help. So frustrated. Such a waste of money.
Hi Helen,
My apologies for the trouble you have experienced. I will send you a private message to collect your codes so that I can have a look at them. I'm quite surprised to hear though that Gracie was unable to assist you. She is typically quite efficient. I will have a look at your correspondence with her once I have your order details so I can discuss why she was unable to resolve this for you.
Thank you!
Jennifer
Started off with problems over a fraud error against my order. Have to say though that I have received the Christmas ornaments today and they are really lovely and the quality is excellent. Now I would recommend using them.
Hello S. W.
The fraud alert is put on the account by the payment processor. I'm not certain why it happens from time to time but it is an issue we can correct. We just have to go in and mark the order okay to go through. I notice you say you have emailed us, did you try live chat? That is always the quickest way to reach a rep - especially during the weeks before a big holiday. I am going to private message you too so I can collect your order details.
Thank you,
Jennifer
Ordered a "photo blanket". Was unable to preview the results and what I received had half a photograph which I had submitted. After numerous correspondences with Dinkleboo (God forbid actually being able to speak to anyone, all by email) I was offered a "one-off" coupon which would allow me to pay delivery cost only for a replacement which should have been correctly supplied in the first place. Imagine my surprise (NOT!) when I stupidly tried to use the coupon (against my better judgment) and the code was deemed "invalid". Beyond angry and wish to warn others thinking of using this company.
Hello Barbara,
I have tried to search our support system for your case so I can review but unfortunately with just your first name last initial it is not coming up for me. I would like to check on the replacement code that was given to you because there should be no reason for it to be invalid. As for the preview, that occurs for each image individually as you are building the blanket. My apologies if this process wasn't clear for you. If you have suggestions that would have made the process better we welcome your feedback.
I will private message your for your order details.
Thank you!
Jennifer
Seems like its more their website that is causing problems, but staff members are doing the fantastic job trying to help as soon as possible.
I left a negative review yesterday, but they sorted everything out today. Waiting for the order atm. Just want to say thank you to the staff!
Hello Anastacia,
I was able to find your email in our customer support system. I have sent your ticket to one our customer service reps and asked that she reach out to help you get your order through. I will follow up to ensure it has been taken care of to your satisfaction.
Thank you!
Jennifer
Had trouble entering my groupon codes. Called 7 times and got hung up on each time by an automated answering machine. Preceeded to undertake an online chat which was a useless and ridiculous waste of my time. The person I spoke to, Tim M, was unhelpful to the nth degree with nothing to say but sorry. There was no offer of help or way to not pay the extra money and postage fees which I should not have had to pay according to my groupon voucher. Disappointed and annoyed at the lack of customer service. Will not be using this company again and advise others away.
Hi Allie,
Because we have presence in several countries may I ask in which country you are attempting to redeem as the shipping rules are different for each country. I will go ahead and message you offline so I can obtain your order details.
Thank you,
Jennifer
Bought 3 coupons on Cludo for my grandchildren for Xmas cannot process any of them and now have lost $30 as no one can be bothered to get back to me.
Will never buy through Cudo or them again this is not good enough please pass on to family and friends
Hello Dianne!
My apologies your inquiry has not yet been responded to. You will not be out your $30. I will help to get your order processed. I am going to need your order details so will be private messaging you.
Thank you
Jennifer
I had left an initial review complaining of a missing order. After contacting Jennifer from customer service directly, I was able to finally receive my labels. It took some time to work out the kinks but everything worked out. Thank you SiteJabber for providing a forum to get my results. And thank you Jennifer for caring and communicating with me every step of the way to successfully resolve my order issues. I can't wait to try out the labels. :)
Hello Ailin,
Thank you for private messaging me in addition to this post. I have sent your shipping details to you so that you can confirm the address is accurate in our system. I can then get your order resent as it has clearly been lost is transit as these should have arrived by now based on the outline of dates above.
Thank you!
Jennifer
I'm so disappointed to see so my reviews like the one I'm writing. Same problem trying to use a combination of groupon and living social vouchers for kids books for Christmas. Site not accepting my codes and no response to any of my emails. This really is not good enough with Christmas looming. Martina
Hi Martina!
Thank you for your inquiry. I am happy to assist you. Like with the other responses I have responded to I will be sending you a private message to obtain your order details so they are not requested publicly.
For those of us in retail the holiday season is both amazing and challenging. As the season draws near the inquires literally quadruple and this does at times cause delays in our ability to respond as quickly to all of the inquires that come in as we would normally be able to do. This is part of why I have been monitoring this site so closely so I can hopefully catch any of the inquires that have had a delay in response and get everything resolved in time for the holiday.
For us, it is unfortunate that there really isn't anyway for customers that visit this site to see the several hundreds of customers that are being assisted daily but only those that have had delays in their resolution or those that have not had their situation resolved to their satisfaction.
I hope that I am able to resolve this quickly for you so that your experience with us ends on a high note!
I will be in touch momentarily!
Thank you!
Jennifer
Initially had a problem with my order which Jennifer helped to sort and low and behold my books arrived in the post today... my children are delighted with their books too. Thanks again Jennifer for your assistance.
Good Morning Cathy!
I'm happy to look into your order for you. The fraudulent charge alert would have been placed on the charge by the credit card processor so I'm not certain why that would be but we can certainly sort this out for you and get your order processed and shipped out. I am going to private message you for your order details so I hope you are monitoring responses on this website so we can get this taken care of quickly for you as I presume you are in the UK based on your currency reference.
Thank you!
Jennifer
Thanks. Very happy with the books and Christmas stockings, better than expected. Our ordering issue was resolved, and corrected quickly once contact made. In our experience Highly recommended.
Hello Beenda, I apologize if there has been a delay in returning your inquires. If your first order did go through inspite of the page error and then you place your order a second time not knowing it processed the first time we will most certainly refund you for the additional charge. I can assure you that it is not in the best interest for our company to attempt to keep monies that are not due to us and this is not a practice we have nor ever will attempt to do.
I will be messaging you offline so I can obtain your order details so I can get this resolved for you.
Thank you,
Jennifer L
From the business
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.
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Hello Payal -
My apologies you were not able to reach us through the phone systems. We do our best to return phone calls but at times are unsuccessful. Many of the messages are left very quickly making the names and return numbers unclear. I have search both the website and our email system and have been unsuccessful in finding anything current under the name Payal P. Did you by chance try to reach us via live chat? That really is always the quickest way to reach a customer service contact and specifically during the holidays.
If you read my post I would be more than happy to assist you as I have otherwise been unsuccessful in locating any correspondence in our systems from you.
Sincerely,
Jennifer