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Dinkleboo Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
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Super cute, quality labels. And at a great price! Shipping was super fast! Will buy from again. Only recommendation is to add more design options.
The purchasing process on Dindkeboo.com was fast and easy. I received the stockings in a timely manner and they were nice, big, and good quality...
Hello Karen!
Thank you for sharing your experience! We love hearing you enjoyed your Santa stockings! I have given several myself, and they always seem to be a hit with their recipient! Check our website often, as we may introduce new designs for next year! From all of us at Dinkleboo, have a great day!
Kind regards,
Jennifer
I loved my photo blanket. The pictures were clear and crisp no pixels and the blanket is soft. There were so many choices with picture placement, how many pictures, the color of the blanket, the boarder, text, it was great picking out the pictures and style.
Hello Maggie!
Thank you for your in-depth review of our photo blankets! We take great pride in blanket creator, and are always adding new features to it! If there is a feature you would like us to add, please let us know! You can email us at [email protected], attention Jennifer. Thank you, and have a great year!
Kind regards,
Jennifer
These books are of Great quality and they are well worth the money, I bought 2 for my grandson for Christmas and have now bought two more for his first birthday. I will continue to buy from this company.
Hello April!
We appreciate your kind words! Currently we have 56 titles and growing! We are sure to have a book for any occasion! Please let us know if you have any ideas for new titles, as we are always expanding our line! We appreciate your patronage, and look forward to working with you again! Thank you, and have a great day!
Best regards,
Jennifer
I received an order as a gift... so I ordered more myself! Couldn't be happier with them. Perfect for toddler years!
Hello Katie!
Thank you for your review! We love to hear when customers enjoy their gifts from our site! We have many items for children who are 1-3 in age! Check out our newest book, “The Doll House” which features your child going on a wonderful adventure inside their doll house! Thank you for your business, and have a wonderful day!
Warm regards,
Jennifer
Was so happy with the order. The website was very easy to use as well. We will definitely go back and order more things for the future!
Hello Erin!
Thank you for the five-star review! It’s wonderful to hear you had such a seamless experience while using our website! We are constantly improving our features, and knowing it is helping our customers is great to hear! We look forward to working with you in the future! Have a fabulous day!
Kind regards,
Jennifer
They have good prices, very quick turn around. I am extremely happy with the ornaments. I will order from them again!
Hello Nancy!
Thank you for your glowing review! Our personalized ornaments are one of our most popular holiday items! We introduce new holiday items every year, and look forward to working with you again! Thank you for your patronage, and have a wonderful New Year!
Warm regards,
Jennifer
Love the products, great gifts to give or receive. Good quality. I even wash the pencil cases on gentle machine wash the odd time no problem. I order what I need in advance and allow delivery guideline dates. Only one time one thing went astray but the customer service was second to none. I have been using Dinkleboo for a number of years now.
Hello Linda!
It’s wonderful to hear you have been enjoying our products for years! Our customer service team always does their best to assist our customers no matter how small the issue! Check our site often as we are always introducing new items! We wish you and your family a wonderful New Year!
Best regards,
Jennifer
I ordered a personalized book from Dinkleboo for my granddaughter. The book unfortunately was lost in the shipping process. Mark from the company quickly responded to my emails and immediately reprinted and shipped another book. I received the book a couple days later. The book is perfect, my granddaughter loves it. Thank you for your amazing customer service and fabulous product.
Hello Patty,
Thank you for sharing your experience! We know it can be frustrating when items go missing in transit. It’s great to hear we were able to assist you with our wonderful support team! We hope your granddaughter enjoys her special book for years to come! Have a fabulous New Year!
Best regards,
Jennifer
This book was so cute. I bought one for my daughter, niece and nephew. They all loved it.
Hello Holli,
It’s wonderful to hear your family loves their books! I have given several to family members, and the joy each child feels when they see their personalized book is priceless! We hope to work with you in the future, and have a wonderful week!
Kind regards,
Jennifer
I placed an order on November 21st, and I am still waiting for it. I am surprised at how long it is taking to get here (I live in Canada). I wish I would have read the reviews on here before ordering - I would then have expected a long wait.! I do have a friend who ordered from Dinkleboo who was very pleased, so I am not loosing hope!
** update! Long over due:/
They let me know my order was lost. Offered me a FULL refund and my items for free!
Thank you Dinkleboo!
Hello Genevieve,
Thank for your comments, as we appreciate your concern. We do see your items were ordered before our Christmas cutoff date for your country. Your items should have arrived in time for Christmas. After speaking with you offline, we are glad we were able to rectify this situation, and hope you enjoy your items! Thank you for your business, and have a wonderful week!
Warm regards,
Jennifer
I ordered items to be delivered for Christmas. Jan 4 got a cookie jar I ordered that is cm high and wide. An Oreo won't fit in this cookie jar. Terrible customer service. Refuses to refund!
Hello Rebecca,
Thank you for your comment. We apologize you were not satisfied with your product, however we do show the products dimensions in our item description. If you ever have any questions before purchasing a product, please reach out to us by email, or our live chat function located on our website. We do see a resolution was reached, and hope you have a wonderful New Year!
Kind regards,
Jennifer
I ordered 3 books for my little cousins for Christmas. I had no problem customizing the books and reviewing them before ordering. The process was easy and simple. The books were a big hit and my little cousins truly enjoyed them. I would order from them again.
Hello Jamie,
Thank you for commenting on your great experience with Dinkleboo! Our personalized books are one of our most popular items! Check our site frequently, as we are continuing to release new and exciting titles! Dinkleboo wishes you are your family a fabulous New Year!
Best regards,
Jennifer
I placed my order mid November and on November 21st I got the shipping report saying that I will receive the two books that I order in 10-21 business days as I live in Canada. I was okay with that timing because that meant that I'd receive my books the week before Christmas AT THE LATEST. It is now January 4th and I still have not received my books. The books were supposed to be Christmas presents for my daughter and her best friend. I am so disappointed. I emailed the company a week ago and still have not gotten a response. I wish I read these reviews before I ordered. I most definitely would not have ordered anything. Such a scam. I'm still hoping my books show up but at this point I've accepted that I have been ripped off which looks like it has happened to a lot of people from this company. It's sad when you put trust in a company and then get ripped off. Very displeased and I'll be sharing my disappointment with my social media so this doesn't happen to any of my friends or family.
Hello Danielle,
Thank you for your concern. I have contacted you offline with a satisfactory resolution to your issue. Please let me know if you need any additional assistance. Thank you, and have a great week!
Kind regards,
Jennifer
Purchased Groupon on 12/29/16. I tried to use to purchase three books. The site is stating that the Groupon is not valid. I have not been able to resolve this with Dinkleboo. I have sent emails and left several messages. I really want to purchase the books, I am about to give up and request a refund via Groupon.
Hello Debora,
After some investigation, we see the issue was you did not create an account on Dinkleboo.com. This is a necessary step when applying discount vouchers, as this is how we track them. We see you have created an account, and your voucher codes have been applied. Please let us know if you have any additional questions, and we look forward to working with you in the future! Thank you, and have a wonderful day!
Warm regards,
Jennifer
I ordered my Christmas books Dec 3rd and they were shipped UPS Dec 7th. (very reasonable IMO) Unfortunately they did not arrive in time for Christmas, but did arrive yesterday which was very close to the max amount of time Dinkleboo predicted as they were being shipped to Canada. Any delay seemed to be with customs probably due to the busy holiday season and not Dinkleboo. I was extremely impressed and elated with the quality of the books! I ordered the hardcover. I will definitely order from them again as I have more grandchildren on the way! My suggestion to all ordering outside of the US though is to order a good couple of months in advance to when you want them as customs can be very slow. Thank you Dinkleboo for producing an amazingly excellent product that my grandchildren will enjoy and treasure for hopefully years to come!:-)
Hello Margaret,
Thank you very much for your comments! We are elated to hear you are enjoying your books, and hope your grandchildren love them as well! My apologies they did not arrive in time for Christmas. Throughout most of the year transit times into Canada are very respectable. During the holiday season unfortunately though we do experience some occasional delays. We try our best to set order deadlines to avoid these delays but I think you are right about some orders getting caught up in customs. We are pleased to hear you will be ordering again. Be sure to check your email often, as we are always running new promotions! We value your business, and look forward to working with you again in the future!
Kind regards,
Jennifer
I ordered 3 books on November 30th. I received an email stating my books were shipped December 2nd. I still have not received my books. I have sent 2 emails and left a voice mail. The only response I got was an email verifying my mailing address. I wish I had read all of the reviews about this company before I ordered by books!
Hello Pam,
We apologize regarding the delivery of your Christmas books. After investigating your tracking information, we can safely assume your items were lost by one of our shipping providers (DHL). We did send them out in a timely manner, but unfortunately this was out of our control. After speaking with you offline, we are glad we were able to come to a satisfactory resolution for your case. Please let me know if I can further assist you. Thank you, and have a great week!
Best regards,
Jennifer
I ordered 7 blankets before Christmas. 6 were delivered; 1 was missing. I had a difficult time dealing with this, thru chats, emails, and trying to get thru on the phone. Finally, I was connected with Kayla B., one of the chat employees, and she got things resolved for me. Thanks, Kayla!
Hello Dot!
We thank you for taking the time to write your review! It’s great to hear Kayla was able to assist you in regards to your missing blanket! We are glad the situation is resolved and hope your loved ones enjoy their photo blanket! Have a happy and prosperous New Year!
Warm regards,
Jennifer
I ordered Christmas presents 4 weeks before Christmas and was told my shipment was dispatched within 24 hours of the order being made (amazing!) Christmas came and went and still no shipment received. Emailed and advised on 18th December that my shipment must have been lost so a reprint will be done and resent. No details when or how long they'd take. 2 emails, a long additional complaint email, Facebook posts and direct messages later, still no response, no books and disappointed cousins oh Christmas day. Absolutely shocking, even worse... I recommend the company to friends who placed orders and not received them either. Tried the companies online chat who ended the conversation after letting me the shipment was sent and telling me I would receive the order this week. Despite them saying this was the original order which I already know is lost. Disappointed is an understatement.
Hello Kimberley,
I believe we have found your order. I will private message you with additional details. Thank you, and have a great day!
Kind regards,
Jennifer
I ordered two books, they were shipped on November 15th, 2016. I have not received them yet. I have emailed and received no response either.
Hello Amy,
We are glad we were able to assist you in a reprint, as your previous order was lost in transit. Your replacement order was shipped on 1/3/2016. Please let me know if you have any additional questions. Thank you, and have a happy New Year!
Best regards,
Jennifer
From the business
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.
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Hello Tabitha!
Thank you for your kind words! We are always adding new design choices for our name labels and would love to hear what other options you would enjoy. Please email us with your suggestions to, [email protected] attention Jennifer. We appreciate you taking the time to write your review, and have a fabulous day!
Warm regards,
Jennifer