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Dinkleboo Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
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Books were delivered earlier than expected, grandkids love hearing & seeing their name through books.
Blanket turned out perfect! It was a gift for my stepson's mother. I was surprised at how thick the material was.
Good evening Meghan!
That's wonderful to hear! We are ecstatic she loves it! Be sure to check out our Father's day items, and have a beautiful night!
Father's Day items: https://www.dinkleboo.com/us//occasions/fathers-day.html/?sncp=dad_hp
Kind regards,
Jennifer
Very happy with purchase! Books are amazing especially the Thomas the train ones! Would purchase again!
Hello Nada!
Our Thomas the Train books have been a tremendous hit! We truly thank you for being a valued customer, and we hope you have a fantastic weekend!
Father's Day items: https://www.dinkleboo.com/us//occasions/fathers-day.html/?sncp=dad_hp
Best regards,
Jennifer
I've ordered two different photo blankets for my family. They were shipped fairly quickly for the cheapest option and the blankets turned out beautiful! Will definitely order from them again.
Hello Amber!
We are elated you and your family love their personalized photo-blankets! We make each blanket with love and know you will cherish them for years to come!
Father's Day items: https://www.dinkleboo.com/us//occasions/fathers-day.html/?sncp=dad_hp
Best regards,
Jennifer
Very easy to pick and order what books I wanted for my children and was so excited when the books arrived. They are simply beautiful.
Hi LaTasha!
Thank you for the kind comments! If you or your children would like to recommend a story idea, we would love to hear from you! I can be reached at [email protected], attention Jennifer. Thank you for your continued support, and have a fantastic day!
Father's Day items: https://www.dinkleboo.com/us//occasions/fathers-day.html/?sncp=dad_hp
Warm regards,
Jennifer
I have ordered several books from dinkleboo for my grandson and nephews and they are always a hit with them. They love seeing their names in print! And I love the prices for personalized books!
Hello Kim!
Thank you for sharing your experience! Recently, we have released several new titles including, Thomas the Train! We look forward to working with you again soon, and we hope you have a fabulous weekend!
Father's Day items: https://www.dinkleboo.com/us//occasions/fathers-day.html/?sncp=dad_hp
Kind regards,
Jennifer
Children love seeing their name in print - adults too! The books are good quality and make awesome birthday presents.
Good afternoon Cheryl!
We agree our personalized books make amazing gifts! Be sure to check out our Father's Day items, and we hope you have a fantastic weekend!
Father's Day items: https://www.dinkleboo.com/us//occasions/fathers-day.html/?sncp=dad_hp
Best regards,
Jennifer
I ordered a personalized book for my niece through Groupon and when I tried to order the book it asked for a discount code, I entered the code that groupon sent but it wouldn't go through. I contacted LaQuita who was more than helpful and took the time to research the problem and came up with a solution quickly and easily. Extremely grateful and impressed with the company and their amazing customer service! Thanks again
Hello Leslie!
LaQuita truly thanks you for the positive words! We appreciate you sharing your experience and please do not hesitate to contact us no matter how small the issue. We thank you for your business, and have a wonderful week!
Best regards,
Jennifer
Shopping with Dinkleboo is very easy and the product is great. My grandson loves books and really loves these books with himself and family members part of the stories. They are his favorite books.
Hi Darlene!
Thank you for the kind words! Be sure to check out our new Thomas the Tank Engine personalized story books, and have a beautiful night!
Personalized Kids Story Books: https://www.dinkleboo.com/books/personalized-kids-books.html
Kind regards,
Jennifer
The books were a big hit with all of my Grand kids... They loved that the stories included them in it
Hello Lisa!
It's wonderful to hear your books were a big hit with your family! If you ever have an idea for a new story we would love to hear from you! I can be reached at [email protected], attention Jennifer. It was our pleasure to serve you, and we hope you have a fabulous weekend!
Best regards,
Jennifer
My grandson loved hearing his name and his friends names in the personalized book The Little Digger that I felt compelled to by some more. He his a huge Thomas fan and I know he will love these too. They'll make a great birthday gift.
Hello Esther!
We appreciate you sharing your experience with our company! We have several new stories featuring Thomas the Tank Engine we are sure he we will love! Thank you for your continued business. And have a fantastic weekend!
Warmest regards,
Jennifer
After several chats and 3 previous phone calls with other customer service reps, I got real lucky to be contacted with your most precious & patient employee: My biggest & sincerest THANKS to LaQuita who was the only Dinkleboo employee who took the time to understand & help me in getting my Groupon purchased item done properly to completion! I was about to give up with any personalization efforts until Miss LaQuita answered my phone call and had the expertise of superb customer service! She saved my sanity. Thank you so very much! Marvi Shibuya
Hi Marvi!
Thank you for taking the time to share your experience with our small company! We understand complications may arise, but are thrilled when our fabulous support team can come to the rescue! Please let me know if you have any additional questions, as I can be reached at [email protected], attention Jennifer. Thank you for choosing Dinkleboo, and and have a wonderful weekend!
Warm regards,
Jennifer
I made 3 photo books - one for myself, two as gifts. They are awesome. Great quality. Exceeded my expectations. Will definitely use dinkleboo again.
Good afternoon Carly!
Thank you for sharing your experience with our company! We are elated you love your personalized photo books, as I have several myself! They make wonderful keepsakes that will last a lifetime! Be sure to check out our special offers on our story books, and we hope you have a fantastic evening!
Buy 1 get 2 FREE: https://www.dinkleboo.com/
Warm regards,
Jennifer
I ordered two personalized books and I am very happy with my experience. The books came on time and they are high quality. Would order from them again.
Hello Miedke!
We always love to hear when we have made a repeat customer! We are thrilled regarding your experience, and can't wait to work with you again! Please check your email for exclusive offers, and have a beautiful day!
Best regards,
Jennifer
I really liked the service and the product that I received from Dinkleboo. The book I received was awesome and I am going to order another book for my other granddaughter.
Good afternoon Robin!
We are elated you and your granddaughter love her personalized book! If you have an idea for a new story we would love to hear from you! I can be reached at [email protected], attention Jennifer. Thank you for your continued support, and have a fabulous week!
Best regards,
Jennifer
While ordering. A personalized storybook for my granddaughter, I had a question which was promptly answered by customer service. My order arrived on time and exactly as described. I highly recommend Dinkeboo, try it and you will too!
Hi Suzanne!
Your words mean a great deal to our small company! Please see our wonderful Mother's Day items, and we hope you have a beautiful weekend!
Mother's day items: https://www.dinkleboo.com//occasions/mothers-day.html/?sncp=hp_mothersday
Best regards,
Jennifer
I bought a groupon to create a photo blanket with Dinkleboo. Unsure of how it would turn out, I was a little nervous (especially because it was a x-mas gift for my mommy).
But when I got the blanket it was perfection. The pictures were clear and concise. The blanket was super soft and clean.
To top it off, my mommy loved it.
Thank you Dinkleboo!
Hello Yolanda!
You are very welcome! We understand how much of a keepsake a photo-blanket can be, and we are ecstatic we could help you in the creation of it. Please check our site for our fabulous Mother's Day items, and we hope you have a wonderful weekend!
Mother's day items: https://www.dinkleboo.com//occasions/mothers-day.html/?sncp=hp_mothersday
Kind regards,
Jennifer
The books are so cute! My grandsons love books and can recognize their names. Cant wait to see their expressions when they see it's their name in the story.
Hello Barbara!
We are thrilled you and your grandsons love your personalized books! If you have a new story you would like to see, please let us know! I can be reached at [email protected], attention Jennifer. We look forward to working with you again, and have a wonderful evening!
Warm regards,
Jennifer
I ordered from Canada and was not getting the option to select "Free Shipping" as I had made the minimum purchase required. I started a chat and Agent Gracie took care of it for me. She was polite, patient, knowledgeable and was very professional. At the end, I was told Free Shipping was for the USA only but they would refund me the money once I placed the order this one time. I appreciated that as on Gracie's screen she was able to select "Free Shipping." I will definitely be ordering from them again - despite shipping costs as the customer service was amazing. I can't wait to receive my first shipment of books!
Good afternoon Mandy!
Thank you for sharing your experience! Gracie is one of our most seasoned representatives and we are elated she was able to assist you! Please do not hesitate to contact us, as we are always here to help! We appreciate your continued support, and we hope you and your family have a fabulous weekend!
Mother's day items: https://www.dinkleboo.com//occasions/mothers-day.html/?sncp=hp_mothersday
Kind regards,
Jennifer
I ordered some canvasses a while back and when I noted another 70% sale I decided to order more products. I am astounded at how amazing the quality is and how beautiful every single product has been. I get really quite excited each time another parcel arrived. The blanket is just outstanding and above and beyond what I expected. I will certainly be using Dinkleboo for my photo orders in the future. Hopefully one day Ill make enough time to order a book.
Hello Carol!
Thank you for the glowing review! We appreciate the kind words and are thrilled you enjoy your personalized photo-blanket! We look forward to working with you again soon, and please have a fabulous rest of your week!
Kind regards,
Jennifer
From the business
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning Deanna!
We are elated you had such a wonderful experience with our company! If there is a new type of personalized item you would like to see, we would love to hear from you! I can be reached at [email protected], attention Jennifer. Thank you for shopping with Dinkleboo, and have a fabulous day!
Kind regards,
Jennifer