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Dinkleboo Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
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The parents of my Great Grandchildren were in all when they viewed the books I bought. The kids love them and want them read to them over and over.
I bought 3 books for my Grand Children. All turned out beautiful and the stories were so well done. Loved how easy it was to personalize and the variety was very easy to pick the perfect book
Hello Geri!
Our team appreciates the kind words! Please check your email for exclusive offers, and have a beautiful night!
Best regards,
Jennifer
Easy website to navigate - HUGE selection of books - and the quality is fantastic. HIGHLY recommend this company
Hello Penny!
We truly appreciate the recommendation! With over 70 stories and counting, we are sure to have that special story for any child. We look forward to working with you again, and have a great weekend!
Best regards,
Jennifer
Having the books personalized is a great idea. Very special gift for our grandchildren. They love them.
Good afternoon Kathleen!
We agree, our personalized books make wonderful keepsakes that will last a lifetime! Thank you for shopping with Dinkleboo, and have a great night!
Warm regards,
Jennifer
She loved the interaction and hearing her name! Colors in the book are beautiful and the story itself was sweet.
Hello Shirley!
Your kind words mean a great deal to our small company! Please check our site for our new releases, and have a beautiful night!
Best regards,
Jennifer
The books were easy to order and arrived on time. The quality of the books is outstanding. I would highly recommend these books. We ordered the hard cover books.
Hello Ruth!
Thank you for your glowing comments! Please check your email for exclusive offers, and have a fantastic weekend!
Best regards,
Jennifer
LaQuita is awesome. I can't say that I like the way you set up your books. The information is poor and not very clear. I must have spent 20+ hours trying to make my book and have it sent for printing. I had sever people on chat that tried hard to help with no avail. Finally I received a call back from LaQuita who had sent me a detailed account of how to proceed. Less than half an hour later I completed my book, had it saved and in my cart and ready to be printed and mailed. The girls on chat all were nice and tried to help but in all honesty, I must say that LaQuita rocked it. I swore that I would never use Dinkleboo again but La Quita has made me change my mind.
Hello Winric!
Thank you for your kind words! We apologize you were having issues initially, and are thrilled LaQuita was able to assist you. Please let me me know if you have any additional questions, and have a fabulous week!
Warm regards,
Jennifer
I ordered several times from dinkleboo. It was so easy to order the books I wanted. You can also review the story before you confirm your purchase. I would recommend this website to anyone who is looking for a wonderful unique gift.
Hello Valerie!
Thank you very much for your positive review! Please check your email for exclusive offers, and have a fantastic week!
Best regards,
Jennifer
Very accommodating, helpful and treat their customer with courtesy. They are friendly and respond in a very timely manner.
Hello Mary!
Thank you for commenting on our fabulous customer service! We hope to see you again soon, and have a fantastic week!
Best regards,
Jennifer
Just received the book I ordered for my Granddaughter. Simply wonderful is all I can say. I bought the learning to count book. It is full of things she sees every day. We will have many special times reading her book
Hello Cindy!
We appreciate your glowing review! Please check your email for exclusive offers, and have a beautiful night!
Kind regards,
Jennifer
I bought The Magic Red Shoes for my 2 1/2 yr old granddaughter. I also had it personalized. She just loved it but was looking for her magic red shoes. So I found some and she should be getting them today. I will be sure to order more books.
Hi Sue!
That sounds like a fantastic idea! We are sure she will love her new red shoes! Please check your email for exclusive offers, and have a beautiful week!
Kind regards,
Jennifer
I ordered 3 personalized Christmas stockings, but only received 2. They said because of the one I ordered for my son was out of stock! They should have contacted me and I wouldn't mind changing to a different style. And they can only refund me $3.99 instead of $39.99 because I used Groupon voucher! I also got charged for handling fees when I picked up the package from the postal office, which shouldn't be charged! WILL NEVER BUY ANYTHING FROM THIS WEBSITE EVER AGAIN!
Hello Ivy,
Our sincere apology regarding your experience. Due to an error with our distributors, our green stockings were sold out fairly early on during the holiday season. After looking into your issue, we see our agents were able to reach out to you with a satisfactory resolution. If you would like to speak with me further, I can be reached at [email protected], attention Jennifer.
Best regards,
Jennifer
I ordered The Red Shoes book for my granddaughter for Christmas. Its now her favourite book. I had Dinkleboo put Daddy in the book for buying the shoes. She kept asking her daddy where in the house the red shoes were. From her point of view, she really thought he bought her a pair. So of course, grandma and grandpa bought her a pair. Lol
Hi Lorraine!
Thank you for sharing your touching story! We hope she enjoyed her new shoes, and we look forward to working with you again! From all of us at Dinkleboo, we wish you and your family and fabulous new year!
Warm regards,
Jennifer
I ordered a personalised Christmas book at the start of November, still waiting for it to arrive. I contacted the website and they said they sent me out another one a few weeks before Christmas, and I still haven't received neither of the 2. I'm very disappointed...
Hello Breanna,
After looking into your concern, it appears our delivery service was at fault. I see one of our representatives was able to assist you. Please contact me at [email protected], attention Jennifer if you would like to speak to me further.
Best regards,
Jennifer
This was my second order with this company as I was thrilled with the quality of the first order, fabulous personalized Christmas ornaments. I ordered four personalized Christmas books for my four grand children in plenty of time. Was told the books had been delivered but my son said they didn't come. After several emails with the company and a few calls to post offices, we figured out I had the wrong address and the books fell off the radar for a while, but the company kept me informed every step of the way.
Eventually, the books were returned to the company, re-addressed and sent out again! The correspondence went back and forth at least 12 times! Now that's GREAT service. So glad to report that the books arrived, and were given as "after Christmas" presents.
Good afternoon Christine!
It's wonderful to hear we were able to assist you in getting your missing books! We understand mistakes can happen, and we will do our best to make things right! Thank you for your continued support, and have a fantastic weekend!
Best regards,
Jennifer
I had purchased a voucher online for Valentines Teddy and wouldnt work contacted CS via live chat and wasnt very helpful at all. So I contacted the company I had purchased the voucher from and got a refund and in the mean time I had also sent an email to Dinkleboo about the experience I had and the agent I was dealing with LaQuita M had resolved my issues and accommodated me with different resolutions which I was happy about! LaQuita Turned a very bad negative into a hugh positive experience for me!
Hi Denis!
We are absolutely thrilled LaQuita was able to assist you! If you ever need assistance, please do not hesitate to contact us - we are always here to help! We look forward to seeing you again, and have a fabulous new year!
Kind regards,
Jennifer
It was easy to order the book I wanted. I would recommend the website to anyone who is looking for a unique gift.
Hi Renee!
We are thrilled you had such an enjoyable experience with our company! Please check our Facebook page for exclusive offers, and have a fabulous new year!
Facebook: https://www.facebook.com/dinkleboo/
Warm regards,
Jennifer
The book is really nice. I know my grandson will love it! The pictures are really colorful. He will enjoy it being about him and his Pa Pa G and cousins.
Good afternoon Sondra!
Thank you for the 5-star review! We are ecstatic you love your book, and we are sure he will as well! Please check your email for special offers, and have a beautiful new year!
Kind regards,
Jennifer
I should have researched this company first before ordering anything from them, but I thought because they have a deal on Groupon they must be legit right? WRONG! I ordered a personalized Christmas book for my nephew on 12/15/17. I received an email on the 18th stating it had been completed and to expect it within 5-14 business days. No big deal, well it's now 01/03/18 and I am still waiting for my book! They used DHL yo deliver the book. Which from past reviews they have lost books for them. So my book left Arizona on the 18th, ended up in my city in the 23rd, and was then sent to a completely different city on the 28th? And it's just sitting there. This company is a joke and I will never order from them again and I sure will not recommend them to anyone else. Groupon should be notified that this company is awful!
Hello Ashley,
Thank you for your concerns. After an intensive investigation of your issue, we have concluded one of our shipping providers was at fault. We did send your item out to the correct address and on schedule, but unfortunately it seems DHL misplaced your item. I see one of our agents was able to assist you, and we hope you will give us a second chance. Thank you for your business, and have a fabulous new year.
Best regards,
Jennifer
Bought 2 books each for two great nieces & a great nephew. Paired with a stuffed animal that complimented the stories they were the perfect Christmas presents. I still have a personalized Christmas book from 1973 and think they will keep these forever too!
Hi Kathy!
Yes! I remember have books similar to these when I was a child! We are thrilled your family members enjoy them, and we hope to work with you again!
Warm regards,
Jennifer
From the business
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charlotte!
It is fantastic to hear the children enjoyed their books! Please let me know if you ever need assistance, and have a fabulous weekend!
Warm regards,
Jennifer