Dillard'sReviews 254

They refuse to give me my money back to my credit card instead they keep trying to push me to accept a refund by a gift card. They got my money. I didn't pay by gift card why should I get a "refund" by gift card?
Awful shady business. Never buy from them once they get your money they keep it no matter what.
They sent me the wrong stuff and I had to pay $147 for a bunch of junk. Is this a joke?
Now I understand why they are going out of business shady shady

Trying to complete a set of china as a gift, I ordered some pieces online. No original boxes (unlike EVERY other piece I've purchased from this manufacture elsewhere). All just piled loosely with paper in a single big Dillard's box. The pieces were dirty, one showed dark scuffs on the bottom where it had clearly been displayed, and the lidded item had patches of sticky adhesive where the lid had been taped down at some point. No tape to be seen, though, as the lid was just moving about on its own. All the reasons I didn't risk buying on ebay.

If I could give them a 0 rating I would. Terrible customer service. Wouldn't recommend anyone to shop there. Ordered a pair of Ugg slippers, they shipped the wrong color but the correct order was listed on the receipt it was shipped with. I called customer service and let them know they claimed they would do a rush shipping on the item I ordered. I was going to keep the first pair sent and just pay for the original one once sent because I needed the slippers for a special event and didn't have time to wait for the original order to be sent. The quality of the product was HORRIBLE. The uggs were hard and stiff like it was just cardboard inside of the slipper. The glue could be seen around the soles of the bottom and all around and in the fur. I was told by customer service the original item would be shipped by Tuesday. Here it is Friday I call to inquire about my delivery they tell me that they canceled because they didn't have the item in stock in any store or warehouse. They should've informed me about this a week prior before telling me they located the item and would ship it via priority mail. I needed this item for a special event which was ruined by this horrible company. I'm also convinced they sell defective items shipped from other stores that can't sell them. The quality of the products and their customer service and willingness to help their customers is unacceptable and they should be shutdown.

I think the problem is more with Dillards than the manufacturer. Via Spiga shoes I ordered online were listed as leather uppers, they are anything but, the smell of rubber is overwhelming and nothing on the box or shoes indicates leather. I unfortunately purchased them on clearance and they were not returnable. When I complained to customer services they agreed to have them returned so that some non-specialist in the warehouse could determine that they were leather or not, if that person determined in their sole discretion the shoe was leather they would be returned to me again. I only purchase leather shoes, so I know what I am seeing and touching. Why on earth does it make sense for them to pay shpping 3 times rather than just double check with their supplier. I just don't have the time to go to the post office, THAT'S WHY I ORDER ONLINE DUH! So I am now stuck with something other than what I thought I ordered.
Dillards customer service sucks!

A few years ago my husband needed a couple of suits for his new job. We decided to try Dillard's, we went straight to the men's department and proceeded to check out the suits. My husband tried a couple of jackets to get the feel of them but thought it would be best to try the full suit on.
We needed help, so I went and found an associate and asked them for help, they said they would be right over. Well 20 mins past and he didn't come over to where we were standing. So I went to look for him and he was helping another couple.
He motioned he'd be right there, again we waited so I once again went to find him or someone else. He was talking to another associate. He looked up and carried on his conversation. So my husband and I left very angry and very dissatisfied.
Today, we decided to give Dillard's another chance, we went in to the suit department as we were looking for a suit, shoes and shirt for our daughter's wedding next month.
We looked for someone to assist us but he was busy with someone else, only this time he said he would be right with us.
So we waited close by this time, surely we wouldn't have the same experience as the last time. The next thing we saw he was dealing with another customer who had just walked up to the counter, so being rather patient people we decided to check out some suits for ourselves as we waited for him.
So as my husband is trying on jacket after jacket, I noticed a young man standing by the counter all alone no one near him he want busy with a sale he was just stood there.
He looked over watching me and my husband as if we were going to take something, he never came over to offer us help and the other associate was now dealing with yet another customer who had just walked in to the area. That's it we are done with Dillard's, you have disappointed us for the last time.
On the other hand we went to Macy's and were treated very well and unfortunately my husband didn't get his suit but he did get a very nice experience and a shirt.
Maybe Dillard's needs to do a bit of mystery shopping in your own store. Especially the one in Newport news VA.

Sales clerk insisted on measuring me and helping me fit bras. She acted like she knew everything when in fact she did not know the first thing about fitting or sales. She measured me completely wrong and tried to push a bras size that was way off for me. In spite of the fact that I told her the size she gave me was too small, she insisted that she was right and kept pushing the wrong size and styles that I was not interested in. I purchased two bras, but I do not feel comfortable with them and will be returning both. I will never shop in that department or store again.