Dillard'sReviews 254

I purchased 3 items from them 2 weeks ago. I received 2 of the items within 3 days. The 3rd item has been in Wyoming since July 18th and has not moved. I called to cancel the order and have another resent to me but it was "so sad too bad". She said the item is not considered lost as they are going by that it was in transit to another facility on the 22nd. So I live in Colorado and it is in transit from Wyoming and it takes more than 6 days to get here? My issue is that I have called twice and each time the rep was borderline rude. L I have been a Dillards customer for a long time but no more.

From the head manager to the lowest people- they do not care to satisfy their customers. I bought a dress from them in clearance and it said not returnable and i understood that. However, when i got the dress it was fitting too tight because of the material it has. I called them right away and told them the situation if there could be an one time exception for that exchange in size since i am not asking for money back. I called and tried so hard, i cried on them that i cannot afford having 70$ sitting on mu closet and not being Able
To wear it. In the situation we are in with the covid, they closed their fitting rooms and now we have to buy online and just "HOPE" it would fit right! Other wise you are stuck with it!
The girl that answer the phone, ANGIE HUNG UP ON ME! How rude and unprofessional that is.
And second, as a manager you would want to satisfy your customers. Christina C. Didn't even try to help me. She was repeating the policy over and over again and not listening to my concern and try to give me an option or something to make me feel a little bit better about WAISTING my money here'
Dillards need to improve on customer service trainings! ( i don't know if they have any)

They WILL NOT do a price adjustment or allow you to return an item and then buy it back so that you could get the clearance price. Even the MANAGER stated that he was NOT allow to do either of the options I had ask for. There is NO CUSTOMER SATISFACTION; they do NOT offer any service. EXTREMELY DISAPPOINTING!

Needed to exchange the item I ordered. Item cost $35, after shipping $45. Then had to pay $10 return label. I shipped the item and then contacted them to see if it had been received. They said no it had not been received and did an automatic refund of $25 to me. Did not ask for a refund, I did not want a refund, I wanted in exchange for smaller size. They only refunded me $25. So overall I am now out $30. And I have no item. I have continuously asked them to ship me the correct item and to take back their refund.

For those who want to order online be careful! The item can look different in real then one you see on the picture. Once you purchase it and if it is " not returnable item " forget it... they won't take it back! You stuck with it. Very unhappy

I purchased two dresses online March 7th for an April wedding.The dresses arrived about a week later. Like everything else, the wedding in April was postponed. I had planned on returning the dresses to the Dillards store and was assured I could do this when I ordered them. I contacted Dillards today and it took 2 hours to get through to someone. I was then told, since it had been over 30 days, the dresses could not be returned. I hope Dillards is one of the stores that goes bankrupt.

There is nothing that tells you when you buy something on PayPal, they won't refund PayPal--they'll give you "store credit." I live 500 miles from the nearest store and there is nothing else I want to buy online from them. I would have just used a credit card if I had known--there should be a large notice when you click "pay with paypal" if this is their backwards policy. I'm stuck with a $350 Dillards card, which they refuse to cancel (although they could) and send a check. To top it all off, their customer "service" representative was snippy and rude.

A week before the big day, I purchased some wedding gifts listed on the Bride and Grooms' Dillard's Registry in person at Dillards at Haywood Mall in Greenville, SC. Like many items on such registries, they matched other items in the listed sets. Unfortunately, for the bride and groom, for whatever reason the wedding was called off the day before the event. Unfortunately, for me, I am now stuck with a mixing bowl set that does not match any of my existing kitchenware. The reason I am stuck - of the multiple items I purchased, the bowl set was on sale; and therefore Dillard's only allows you three days to return it, otherwise no refund - not even a store purchase credit!