Dillard'sReviews 254

I ordered 2 products on this webside. The order arrived in good conditions in less than 1 week. Thank you

I haven't shopped at Dillards for years! I heard there was a sale so I went to look and bought my daughters some dresses and clothes and was going to have them try them on at home and return whatever didn't fit them. First of all their sizes are way off! Their smalls long sleeve shirts aren't close to a normal persons arm length! The sales associate that helped me didn't mention when I bought the clothing articles that you only had three days to return the articles. I thought they were like any normal company and would return it no questions asked within three months. They wouldn't budge on returning my articles that were over $100 and now I don't know if I can afford diabetic supplies for my three children who have diabetes and I have no idea what to do with the articles that aren't close to fitting! Absolutely the worst company I've ever tried to work with! Please don't shop here!

They have a great men's section of clothes. I had to buy gifts for my brothers and father for Christmas and so I decided to give it a try and it was worth it. Their sizes were so perfect and fit them really good.

My husband bought me an expensive coat on Christmas Eve in Colorado Springs Mall. I loved the coat but over the next few days almost every button came off. When I got back to Wyoming I found I was short one. Redeemed all the others, thought I would look for another. About a couple weeks later I noticed a long thread hanging off the back. Just the beginning. Next I started seeing pulling. It was a tweed coat. Lots and lots of pilling. I had a ticket to fly down to my daughters mid February so I thought I would take it back and show them them. Much to my surprise, they could have cared less. They said it was past 30 days and it was worn! Well of course it looked worn! A whole 6 weeks! Too bad! I said I don't live here! But I shop here when I come. Too bad! And they walked off! Coat and scarf $200! Never go there again!

Got a $500 gift card that i purchased at customer service. I received the receipt and card. I gave it to my granddaughter and the balance was zero. I called their corporate office and was told the balance had been transferred to another card the same day but could not tell me where it was or any other details! They said they did not have access to that information. I was told I had to travel 30 min back to the same store I purchased.so I arrive with my receipt for answers and the manager acted rude and accused me of trying to scam them! He would give me no answers or any info on how to help me even though I had both my receipt and the debit card used to pay for it. My money vanished. My Dillard's stole from us and then accused us of wrong doing. My family and I will never do business with them again!

So I was told about the New Year's Day sale. I shopped online for hours and put items in my cart. I was on the Dillard's site for a few hours before 12 am ready to make my purchase watching the countdown. While I was waiting, one of my items said only 2 left. Then it said removed from cart, item unavailable. Really? Is someone else allowed the sale before me? Like the East coast? Then... all of a sudden an error. I couldn't get back on. Kept telling me Error. Then it says, Suddenly, we have become extremely popular. Due to an overwhelming amount of traffic, some guests are unable to access the site. We have you in our "queue"... well, not to mention the other time I have wasted, I have sat here 45 minutes now just waiting to check out. Bet you there's not one thing left in my cart. Wow, the time I have wasted. Oh yeah, they apologize for the inconvenience. LOL. Now I need to go return the items I bought at the store that matched what I wanted online. I can't express on here how mad I am. I don't think I will ever be able to check out. Guess I just need to go to bed and lesson learned. Don't shop at Dillards, especially online because when 12 am comes around, you will be bumped off and someone else gets yours items and you just wasted loads of time you will never get back. Hey 12:53 am it let me back on. I only have 2 items left in my cart. Now, do I want to pay the same shipping cost for one item that I was going to pay for 6 items. No. And I do not want one of a matching set either. So screw that. Now, I won't buy anything. Not worth it now. Cuss, Cuss Dillards. I should not have been bumped off. Now, I will return the other items to the store.

Short and sweet; the worst of sales associate, we love people who come to our country BUT, to work in that position one must have product knowledge and converse properly.
She wrote up a ticket of sale, showed my drivers license, gave her my Mastercard. She processed the sale and THEN explained the slacks were NOT in the store and they would be shipped to me. Immediately asked to cancel the charge, she gave me a receipt. Waited over a week and checked my credit card account, NO credit, was charged the $74.00 amount. Waited again then called the store, got a run-around and asked to wait for the credit, they agreed I should not be charged as I have a credit slip. Still waiting and no credit. Just called the store talked with Darel, he tells me to come to the store. Who pays for my time and expenses? There are too many stores to shop in and I can see all the bad Dillard reviews. DON'T shop here.