Dillard'sReviews 254

My god... stay away from this site. They have like a 5 day processing window, and then their free ground shipping takes like another 7 days... if you want anything quick, do not buy from here. Also, if you want to talk to their customer service team, have fun waiting on hold for 30 minutes before being told there's nothing they can do and basically to screw off. Rude, obnoxious, old ladies working the phones/live chats. Horrible.

Very disappointed with Dillard's in the Daytona-Volusia Mall. I purchased a $900 Hart Schaffer Marx, men's suit, that was on sale. I was informed by both the sales person and manager, that since it was a sale item, (but still several hundred dollars), it was company policy to not provide a garment bag. I got the feeling that they don't place much value on their customers. It would be nice if corporate management would review this policy. Thank you

I absolutely love Dillards', but many of their sales employees have horrible customer service skills. One sale representative has the nerve to ask me if I worked? Granted I was in there Saturday last week and Thursday this week, but so what. I was so caught off guard that I was at a loss for words. No matter my reason for being there; I'm spending my money. That sales representative will never get my commissioned sale! Dillards training is in order.

I placed a large order of china and went through all the prompts without seeing a place for the shipping address. Suffice it to say the order was placed and afterwards I called and explained the problem of not seeing a place for the shipping address. The first customer service representative hung up on me. I called back again and upon checking they said part of the order had already been processed but they sent the freight company a recall and would reship it to the correct address. I was told I could check the status with the tracking number. Nothing ever came up with the tracking number. I called again yesterday and they said it would take a week to receive the order back from the freight company. Today the order arrived at my house - 2,000 miles from the correct destination. Upon calling Dillard's they informed me they could not and would not do anything. So I will have to pay for shipping again (I already paid Dillard's $20). I will never buy anything from Dillard's online again. I am very disappointed in their service. I have never had this problem with Amazon and should have gone with them in the first place!

DILLARD'S AT BEACHWOOD MALL IN CLEVELAND, OH: WENT THERE TODAY -NEW YEAR'S EVE TO SCOPE OUT THE SELECTIONS FOR TOMORROW'S PURCHASES. ARRIVED AT ABOUT 10:30 AM. THE STORE HAD ONLY BEEN OPENED ABOUT A HALF HOUR SO THERE WEREN'T MANY PEOPLE THERE. HEADED TO THE SHOE DEPARTMENT WHERE I SPOTTED ONLY TWO SALES ASSOCIATES WHOM WERE BOTH HELPING OTHER CUSTOMERS. I CIRCLED THE DEPARTMENT A FEW TIMES JUST WAITING ON AN ASSOCIATE TO BECOME AVAILABLE. WHEN THE LADY WAS DONE HELPING HER CUSTOMER, I WHO WAS BASICALLY STANDING NEXT TO HER SEEMED TO BE INVISIBLE BECAUSE SPOKE TO ALL OF THE CUSTOMERS AROUND ME BUT NEVER ASKED ME IF I NEEDED ANY HELP. STRIKE 1! THEN ANOTHER FEMALE ASSOCIATE CAME FROM THE BACK AND ASKED IF I NEEDED HELP. I TOLD HER YES AND THAT I HAD TWO QUESTIONS. I ASKED THE FIRST QUESTION AND THE PROCEEDED TO WALK AWAY. I STOPPED HER TO ASK MY SECOND QUESTION AND SHE ANSWERED VERY QUICKLY AND AGAIN TURNED AND WALKED AWAY. I'M VERY DISAPPOINTED AS I KNOW THESE WERE BOTH SEASONED EMPLOYEES AS I'VE SEEN THEM IN THIS STORE BEFORE. PERHAPS THEY ARE NOT READY FOR THR CROWD THAT AWAITS THEM NEW YEAR'S DAY. WHATEVER THE CASE, I HOPE THE CUSTOMER SERVICE IS BETTER TOMORROW OR MAYBE THEY SHOULD CONSIDER FINDING ANOTHER JOB! I WORRY THAT GOOD CUSTOMER SERVICE AT A STORE LIKE THIS IS GOING DOWN THE DRAIN.

I ordered a dress from Dillards online that I was supposed to wear to a friends wedding. Dillards sent me an order and shipping confirmation. They provided a tracking number. However, I found out 10 days later that the order was never shipped, because the item was not in stock. No one has ever notified me. They had no clue this happened and when I contacted them, they said sorry, we will give you your money back. How can you run a business not knowing what's going on in your own warehouse and giving fake tracking numbers so customers that actually rely on them. Now I have no dress to wear to the wedding and I could have ordered something else if I wasn't lied to.

DO NOT WORK THERE, MANGERS ARE LAIRS, DID NOT TELL ME ABOUT QUOTA UNTIL TOO LATE, MONEY IS NOT WORTH THE STRESS THEY PUT ON YOU. AND TO BE TRAINED! HA! WHAT A JOKE, ITS THE OTHER SALESLADIES THAT TRAIN YOU, WILL NOT EVEN SHOP THERE EVER AGAIN! WOULD GET RID OF STORE MANGERS AND HALF OF HER STAFF, THEY DO NOT WANT TRUTH, THEY WANT YOU TO LIE ABOUT EVERYTHING, I JUST WONDER WHAT THE FRIST MR. DILLARDS WOULD THINK. A CUSTOMER TOLD ME THAT ITS LIKE KMART AND SHES RIGHT. THEIR MOTTO IS SELL, SELL, DO NOT MAKE THE STORE MANGER MAD. TOO MANY YOUNG GIRLS WORKING THAT DO NOT KNOW WHAT THEY ARE DOING AND THEY DO NOT CARE, HEY! 12.00 AN HOUR AND THEY ARE OUT IN 4 WEEKS, YEP, THEY CAN DO THE 4 WEEKS AND GO SOMEWHERE ELSE. THEY HAVE A FEW OLDER LOYAL CUSTOMERS, AND SLOW AND THEY WONDER WHY SO SLOW, WE STLL ARE A SMALL TOWN AND IF YOU GO THROUGH EMPLOYEES LIKE THEY DO WORD GETS OUT FAST, AND LIKE I SAID NO MORE SHOPPING FOR ME THERE OR ONLINE, SO IF I FEEL THIS WAY WHAT ABOUT THE OTHERS THAT HAVE QUIT OR BEEN FIRED. I WILL GO ELSEWHERE FOR MY PRODUCTS AND CLOTHES. TOO MANY FRIENDS AND KIN WORKING THERE IN SAME DEPT. THE LIST CAN GO ON AND ON..

Dillards Will do everything possible to not accept your return. It an item is in less than perfect condition, they will not return your item, Even if you bought it that way. I learned my lesson the hard way. If you buy something with a cosmetic stain on it from trying it on, or even a snag, make sure you have the store clerk write down the issues with the item on your store receipt and have them sign and date it.

At Dillards, the customer is always wrong. I have been shopping there for the last 18 years. I have had so many issues at that store. The most recent one was the straw that broke the camels back. I canceled my credit card ( of 18 years) and will never return to Dillards again. Macy's, Nordstrom, and Bloomingdale's have much better customer service and return Policies. I consider myself a shopaholic and Dillards has lost out big time.

I wanted to return a dress and pair of shoes. 30 days returned period is all that Dillard's allows. I was at almost 60 days and they would not return my unworn items. I lost weight and the things I ordered no longer fit. Who has a 30 day return policy on clothes? Apparently lame Dillard's. Also, shipping is crazy. Payed shipping fee when I ordered and you pay the shipping to return it. Rediculous, I will never order from Dillard's again especially since there are other companies out there doing it way better.

I have been their customer for years now, their store brand shoes are my favorite ones. I only took one star off because they don't offer free shipping ever, which I guess is good or I would be totally broke from buying their shoes when they go on sale. For the price Antonio Melani and Gianni Binni are the best quality shoes I have ever seen or wore. Sorry overpriced designer shoe manufacturers. I don't need a designer name to make me feel good about myself and walk like a tortuted puppet in uncomfortable overpriced heels.

This is my 2nd bad experience with Dillard's & their customer service. I had bought a watch & wanted to exchange it for a bigger dial. Dillard's Rep couldn't locate the item# on the return receipt & told me to contact their manager in customer care. Their manager was not helpful & she didn't tell me any work around options about store credit or gift card! She was so rude that she told me to gift the watch to someone else if I don't like it!. I know there are people who have returned merchandise after 3 - 6 months of purchase. All Other stores like Macy's & JCPenny accept returns using a return label then why not Dillard's? It's ridiculous!