Dillard'sReviews 254

I ordered a pair of shoes in size 8 1/2. I received them today and they were size 7. They're on clearance so I can't return them. I called the one 800 number and the lady proceeded to tell me that it was my fault that I ordered size 7. I haven't worn size 7 since I was in middle school. She told me they couldn't do anything about it because I ordered the wrong shoes. And now she's tell me there's no 8 1/2. So basically they took my order and gave me what they could and stead of the size that I need. So I guess it's time to pay off my credit card and close out that account and start shopping someplace else.

I purchased 3 accessories in hopes that one would match my mother of the bride dress when it came in. Tried to return them not realizing I was out of the 30 day return window by 3 weeks. District Manager was even called and he/she refused to budge. Dillard's can't compete with Amazon or Nordstrom's or many other stores with this PREHISTORIC policy. I won't shop at Dillard's again. Posted this complaint on their website and am curious to see if Dillard's will allow it through.

Apparently Alex Marie shoes are a trademark of Dillards. I bought pair to go to my son's wedding. I put them on right before I was to walk down the aisle and the entire strap came off! We stuck a saftey pin in to hold it. Later, I noticed my toes were coming out the end of my shoe. Upon inspection where the two sides of the shoe meets in the middle had come apart and was hanging on by a slim piece fixing to completely break into! These were open toe sandals. I had to immediately take them off. So here I am at my son's wedding dancing in flip flops wearing an after 5 dress!
Shame on Dillards for selling such shotty clothing and ripping people off!

6/16/2018 I went to a Dillards outlet at the West Oaks mall in Ocoee Fl, and ask for Eileen Fisher, it was all mixed in with the other brands, okay not a problem I will search to find the item I saw online. Please note the night before I was online at the Dillards website and I saw the Eileen Fisher Sweaters on sale for $62.00. When I went to the outlet they had the item for $93.60. I ask the sales person for the Manager (Renda), and she told me if I see it online for that price I should purchase it online. People make sure you check online before you go to the Dillards outlets thinking your getting a deal because you not.

Hello, I went to store and found a shirt I liked but they only had size L. I asked associate if they could send me a size M. She said yes. She didn't mention to me about shipping charges. I thought they use to either send to store for no shipping charge or send to your house for a small charge. She processed the order and when I questioned the price she said shipping was flat rate $10.00. Thought that was too much. I asked if I could cancel and she said "No". She offered to call a manager over for me but I declined. I just wish she would of given me the information on shipping before I ordered. Also, my fault for not asking right away. Dillards has good selection of clothing but prices are so high. I usually will shop their sales.

So I was looking for a suit and a couple sports coats. A friend recommended Dillards so I visited the location at the Hamilton Place Mall in Chattanooga, TN. In the past, I had always had terrible experiences at other department stores (poor quality, poor fits, high prices, etc). Not the case at all at Dillards. The associate cordially asked if he could help, I told him why I was there, and he immediately went to work - in a very NON-pushy manner, mind you - providing options. I was literally in and out of the store with a Hugo Boss suit and two sports coats in less than a half hour for around $300. It was the best shopping experience ever.

Worst customer service for online orders! Most other stores offer free shipping after a certain amount; not Dillards. Their ship cost is high, and if you must return, YOU pay as well. I received a dress that was not as the one pictured, AND had defects, yet they still wanted the shipping cost to be on me, BOTH ways! I went in the store in person to return, to avoid the return shipping cost. I had to show a manager the error, and had to argue to get my shipping cost back! Sheesh! I don't know how they even stay in business.