Dillard'sReviews 254

BEWARE DILLARDS dishonest practices. I was so excited to receive my online bag purchase, only to be extremely shocked to see that I had overpaid for the bags by 20%. When I called CS they said that is their policy and nothing can be done.
Dillards ships items from their stores that have price tags on them that are 20% less than the online prices. Customer service contends that the online price cannot be adjusted; however the stores are selling the exact same bag for 20% less. If they are going to maintain a practice that unfairly charges the customer they should change the price tags to reflect the online price before sending out the product. Their practices overall are shady and inconsistent. Such as the policy that a proof of purchase return tag must be on the bag to return it. The bags arrived today by FE. Of the bags I purchased only 2 of 6 were sent with that tag attached. So does this mean they are going to refuse a return because they forgot to attache the tags? Overall, I find this store to be shady and dishonest. They need to learn a little about sales and CS from Macy's.

As a former employee, I was instructed to utilize target marketing. Basically racial profiling in which discrimination is encouraged. Poor management and the store manager is not professional. As an employee you were instructed to do other things I felt was unprofessional towards the public. This happened with several employees at the alabama spanish fort store.

Customer service in pineville location is so terrible the only way to get attention is to look suspicious. Last time I make a trip in this store for a purchase. Customer service associates would rather stand in front of you adjusting a rack than say hello hi can I help you nothing. The worst bunch of employees I ever been around. It's a ghost town til they think your suspicion. No morals no empathy no sales from my pocket book.

Got my order quickly, everything works, thank you.
The employees are polite, all questions are resolved online.

Great service. After ordering on the website, a member of the store staff called right away. I received the order without any problems.

Giving a one star for their return policy. You would assume that in a world of free returns that they would have the same policy. If you want to return anything, just know that if the item is less than $150, then they will charge you $9.95 for a shipping label. This was my first and last time shopping with Dillard's, online or in person.

Poor management that violated labor laws, HIPAA, and basic ethical standards. The labor posters, ethics hotline and policies are just for looks and not actually followed or enforced. Corporate policies are violated regularly. Reporting to Corporate does no good. Was told by manager that Dillard's attorneys always have her back. Disgusting.

I ordered a dress for my son's wedding I just received it today it is absolutely beautiful. True to size I'm in amazement with how well made it is absolutely gorgeous I cried when I put it on so that just tells you how it made me feel I can't wait till the wedding to show it off thank you Dillard's for coming through I've shopped so many places to find a dress and nothing worked

I had purchase a LV bag in One of the stores. I came to see the head manager store And told her that I am returning what I purchase because the bag had a horrible smell that gives me a bad headache and stomach pain.
I notice the smell the day of my purchase I told the sales lady why is that smell so horrible and she said it will go away!
I explain it to the manager and I wanted my money back since it cost me a lot of money and she refused to take it back even tho it was only 21 days. That smells was giving me a bad headache and stomach pain.
But she still didn't protect me as a costumer. She's a horrible manger! Who is your priority when it comes to costumer care service? Is the people like me who bought a merchandise from Dillard's right? But she tried to stand her own rights she thinks she's more superior -instead of taking care of their costumer! That is horrible! She said she will not give me back my money and do what you want to do with your nag you purchase ——it's like she doesn't careless! She's a horrible human being!
You're not supposed to be in your position will power! You take care of your costumer and listen! To the issue no matter what policy you have you have to bend down and listen carefully! That's a costumer service if she knows what it means?
Terrible costumer service!

After being offered a sale price adjustment and 10% off I was disconnected I called back after a 30 min wait the second girl said 25% off no price adjustment. I explained to her the first women said the skirt went on sale a few days later from 98.00 to 58.80 and she was going to adjust it. I said this is crazy.
Finally a supervisor Mariah said 20% no adjustment? Why wouldn't I just return it and
Get my 98.00 plus tax and shipping back?
After all you sent a skirt with a grease stain?
I have told my husband to take it back to the store and get himself a full refund.
No birthday gift for me.
But, Dillards on line lost this customer.
Maureen

05/02 Found a beautiful dress wrong size at the Brandon Mall Dillards…. Shanell Green the sales associate help me call the local Dillards in the area but not luck … I really liked the dress and was desperate…. I called the Dillards@ Town Center in Jacksonville and a beautiful soul by the name of Madlin Aziz picked up! When I say she took very good care of me… that would be an understatement… Today 5/4. I received my beautiful dress in time for the Wedding this Friday 5/6! I can't say enough about her professionalism and willingness to help! I'm so grateful! Thanks Madlin

Canadians - before you start the work of choosing items you wish to order from Dillard's, and later learning your credit card and PayPal won't work for you to proceed, know that Canadian credit cards are not accepted by Dillard's. I spent an hour shopping, then 45 minutes on two calls to Dillard's (the line was disconnected during my first call) only to learn that Canadian credit cards are not accepted.

Prom dresses were fantastic I love them but the fitting room lady who stands there rude. I don't know her name but the way she acted towards us was terrible. I got finished trying them on and she is camping out at my door saying " Are you done? People are waiting" THERE WAS ONLY ONE PERSON. She acted very very different to other customers and she acted fake. I tried being nice to her and giving a smile but she just looked me up and down. It was only her I got Parfüm and the lady who checked me out was amazing and sweet I love her.

I had an online order and the price was reduced, so I returned it and wanted to purchase at the lower price and the first person told me I had to wait 24 hours to re-purchase. That's the first time i ever heard that, so I go the following day to purchase and the manager told me that because they didn't sell the product in the store they couldn't sell it to me. Now I am totally frustrated! I ask them to order the product online and they said they couldn't do that either. The customer service and management are HORRIBLE! The only reason I gave one star is because I liked the product. The customer service needs a lot of help.

Went to the Lancome counter for some foundation. A guy, or maybe it was a masculine overweight girl, we couldn't tell, tried to match me up with some foundation. His first try he thought was perfect. I knew in my heart it wasn't going to match, but I bought because they had a GWP and was smart enough to ask for a sample of the foundation so I could try it home to be sure.
I was right, I put it on before going to work and it looked like I had a spray tan on my face. I was so orange it wasn't funny. I had to rewash face, start over with my trusty "it" CC cream.
I went to the Lancome counter at Macy's and showed them the sample the guy gave me and they asked who in the world suggested this color. I told her a guy (or masculine girl), she said I'm not warm at all, I am the cool in the foundation. She tried on me blended so perfectly. You could not even tell I had any on. Again, I asked for a sample and I tried it on the next day. It was perfect all day long. Pure perfection. I ended up buying at Macy's and returning to Dillard's.
Please Dillard's, higher young girls that are girls and know their product and trained in helping the consumer.
I feel very uncomfortable with a guy with make up and painted nails, trying to be a girl, or a girl trying to be a guy in the way they looked and act r towards me. Plus, did not know their product at all. It was wasted time, gasoline and frustration. I will not return to the Lancome counter at Dillard's until they can hire young LADIES, that are real ladies, and educated in their products, they are selling.
Total Macy's customer now, as is the lady before me, we ended up talking about this guy/girl in fragrance area. She was annoyed as much as I was.
Not a fun shopping experience.

I ordered a Penelton jacket thru Dillards for a Christmas gift for my husband. After only 11 wears the zipper gave out when he sat down. This jacket was one that he did not wear regularly and was more of a special occasions jacket so the wear and tear on it was nothing. I went ahead and called Penelton first to see if they would do an exchange on the jacket since it was well past the 30 days for a return thru dillards at this point. Penelton said they could exchange it for another one for the original purchasing person (Dillards) but would not exchange it for us since we were the third party in the transaction. When I contacted Dillards of this information they said they would not take it back even though they would not be out anything. This to me is Extremely poor customer service. If they would have helped us do the exchange, I would continue to be a dillards customer but apparently, they don't care to keep current customers happy.

They charge a $9.95 return fee. That's high! If I'm buying shoes online, there's a good chance I will need to return them. To have to pay $9.95 for every pair I return is just too high.