Dillard'sReviews 254

Dillard's has vendors on their website such as Mac Duggal and they are HORRIBLE. I placed an order 7 days ago no response whatsoever. Called DILLARDS and their response is well they are not us it's a vendor. So you just have to wait. DO NOT ORDER FROM DILLARDS PEOPLE. They have a ton of vendors on their website.

I was employed with Dillard's at Post Oak in Houston for two years. The company treats employees like crap and doesn't have any respect for them. Will talk to them with no respect and not in a professional manner. The associates have been there for years and years. Get the upper hand when their feelings get hurt and go to the store manager Lina and complain and they get the employer in trouble without any investigations. They take the older associate's word for them and make their mind up and write you up. Even though that person does the same thing. Dillard's doesn't care about customers at all. They just want to sell you merchandise at any expense to you or your health or associate's health. BTW if you buy from accessories or handbags. Be cautioned because the ceiling in that area rains $#*! pee from the 2nd-floor toilets above accessories. If you go and see the big trash container it's filled with pee and $#*!. They don't wash the merchandise just put it back on the self as is with pee and $#*! on them. I worked in accessories and handbags and was told not to damage the ideas but to put them back on the shelf or wall. That customer won't know the difference. They don't put caution tape around the areas and don't rope off. So, when customers go into the area and feel water dripping on them. That's pee and $#*! coming from the ceilings.

I purchased a dress for my daughter today in store at full price of $138 and went online to send her a picture of it only to find that it was permanently marked down online to $48.30. When we went back in to return a different item and request that the online price be honored for this dress, we were told that they won't do that, We would have to order online to get the online price (and wait for it to be delivered which isn't an option, since we're leaving town tomorrow). According to a legal review I read, this is a violation of the Consumer Protection Act, where an advertised price must be honored, and a store's online site is an advertising arm of that store. Associate said that Dillards.com and Dillard's stores are two different entities, but if that is so, then why can you return something purchased online to a store AND my digital receipt has a link to "Shop Dillards.com"?

This store has always been an overpriced store. They never have sales except January and there horrible. They charge delivery fees on items that aren't available in the store and you have to only order them online. So if it doesn't work out and it doesn't fit or you don't like the quality you still have to pay for the shipping fee. ( unless you order $2k plus or a "special" member. I do not know how they're still in business and I'm not sure why I kept the Dillard's card for so long but I'm getting rid of it and done with this store! I'm disappointed that I had to drive 45 min to go into the store to order the coat because it wasn't available to buy in the store and when she rang me up she just told me the price of the coat and the total BUT never mentioned a delivery charge To me. I feel like that was so misleading so when the coat did not fit and I took it back to the store of course they did not refund the hidden delivery charge. I just feel like it's little things like that to make a big difference with the company and what they offer a customer. TRANSPARENCY. I drove 45 minutes to place the order With the store. Then to be misled on the delivery charge was upsetting. Even my shipping receipt doesnt show the delivery charge. The sales lady just confirmed the price of the jacket and then gave me the total so I guess that's my bad. Most stores do not charge a delivery fee so I was shocked...Especially a store like Dillards which is supposed to be the upper crust but when I look around, nothing feels like upper crust when I'm in the store ( except the prices) It's not like a Nordstrom or a Saks. It feels just like a Kohl's ( NO offense Kohls) or JC Penny...

One of the worst customer service experiences I have ever had. Dillards change the price of this shortly after I received it I was still within My return period. Instead of putting the customer first and doing the right thing they insisted that I re-purchase it have the mail it to me for free then go up to the store and use their resources at the store to return the item from the full price to be able to get the current price. When I asked to escalate it they were unwilling to allow me to do that without writing customer service experiences I have ever had. Dillards change the price of this shortly after I received it I was still within My return period. Instead of putting the customer first and doing the right thing they insisted that I re-purchase it have the mail it to me for free then go up to the store and use their resources at the store to return the item from the full price to be able to get the current price. When I asked to escalate it they were unwilling to allow me to do that without writing a letter.

Freda Merendine at the fragrance counter is an amazing employee! Freda knows her stuff and makes everyone feel comfortable. She also will provide a sample of the fragrance you like which is fantastic— that way you can try it with your normal workout, deodorant, etc.

I have had a bad experience with them from start to finish. The Customer Service Representative are Rude and the Supervisor is to. I am not sure if She was even the Supervisor but I'll tell you one thing...Never Again.

So I can't figure out why anyone would shop there for Christmas. Even then, they have 30 days return policy. So you can't buy anything before November 26th at the earliest. Then if you order online shipping is 9.95 unless you spend $150 and there is NO option to buy and pick up in store. They also charge for return shipping. In this day of internet sales, I think this company is not long for this world. Too bad because I do like their clothes.

I'll try to have the pieces I ordered fitted, but wanting that just like everywhere else the fabrics are labeled incorrectly- wool blend has 0% wool. The size chart isn't even close to the correct sizes. Not a happy online purchase. It's basically an over-priced Amazon! Same problems, just more expensive.
They also ship using multiple methods, so one item will come ups, another usps.

Houston, Willowbrook,
Unsafe escalator.
Unprofessional store manager with toxic atitude and behaviors, assosiates are not honest with customers.

I received my order today. I have always received orders in plastic with my clothing folded. As you can see from the photo, this is how it came! In the second photo it looks like someone stepped on it! I am not sure if I will ever order again.

Made a purchase in September and the shipping company lost the order. I contacted customer and my credit card company. The package was eventually found and resolved. Placed another order earlier this week and it was cancelled a few days later. I called today to inquire and they said that because the lost package incident last month, they would no longer sell to me online. I was totally dismissed on the phone when I tried to explain. Poor customer service and please think twice about buying from them online. If they lose your order and you try to resolve, they may cut you off. There are other sites to buy the same product with better service.
Dan C

Big thank you and a huge gratitude to the best sales women I met today at Dillard's in the perfume section( Leticia Gutierrez), and another thank you to the floor supervisor Laura.
Again, Thank you Leticia to the devotion and outstanding help you demonstrated today.

Worst customer service I have encountered in a while. Don't try to return anything because it is very difficult and the employees are rude. DO NOT open a credit card with them. If you don't use the card frequently they will lower your limit and hurt your credit. Just don't do it! Shop at Nordstrom... you will be much happier and will have zero hassle with any returns you need to make.

I purchased Burberry Her, and Clinique Happy. The shipping was extremely fast, the product was outstanding, and the packaging was wrapped with delicately. Thanks so much Dillard, I wish everyone can experience how excellent your service is.

Never again will I purchase anything Dillard's. I received a birthday gift in July 2022, finally tried the shirt on and noticed the sleeve had a snag in 2 places. Tried to exchange it but their 30 day wouldn't allow it. It was a gift! Horrible Management, don't care about customer! Rating 0..

CSRs have 0 interest in clarifying what the issue is or resolving it. They don't even ask which item

I was shopping at Dillards today I took some shoes to pay at the jewelry cashier, I paid for the shoes and was about to leave, and this "police officer" approached me accusing me of stealing, HE IS A RACIST HE HAD NO RIGHT TO STOP ME, He just had nothing to say and didn't even apologized for his mistake, IM CALLING THE MEDIA FOR THIS SITUATION, SO RACIST