Dillard'sReviews 254

I was shopping for some jeans for my husband. When I walked past the folded jeans their metal sign on the shelf was sticking out and I ripped a 3 by 21/2 inch hole in my shirt. They offered for me to bring my shirt back for their seamstress to patch my shirt. Like I would want to wear a patched Jones New York shirt. The manager that made the recommendation did not even show his face. At the price of that shirt, which I bought there, I can't believe that is how they wanted to compensate for their negligence in their display shelf. Customer service has really changed.

I've been a loyal shopper for more than 20 years and I've always loved Dillards.
However, I was racially profiled on Saturday, July 1 by the staff who works the section of the store near the accessories hand bags.
They were unprofessional, followed me around the store and engaged security. After I paid for my merchandised I told the woman who attended me at the register that it was very awkward and asked whether there was a problem with theft or other issue that warrants them to follow shoppers and she replied yes. And I told her I was uncomfortable and she told me she understands because it has happened to her at certain stores. As I walked away I said it was unfortunate that they treat customers that way and she told me "well you shouldn't steal then". It was horrible. Never in my life have I ever been spoken to or accused in that manner. The staff needs better training.
I felt extremely violated and I will never return to the store, despite how much I really appreciate the ladies l who attend to the woman's clothing section.

My family and friends and myself will NEVER shop at dillards again. My family member was terminated after 21 years of employment for the reason she makes to much money. What a crock of shi...

I previously order the HUE Mid Rise Cropped Flare Legging in Peacock which I liked very much so I ordered the HUE BLACK Cropped Flare Legging. DO NOT BUY the HUE BLACK Cropped Flare Leggings...they are CHEAP and thin! BEWARE of products that are misrepresented.
SAVE YOUR MONEY...just go to WALMART! NOT HAPPY WITH HUE OR DILLIARDS! I have to return cheap item and waste my money to ship back! Product is not even worth one star!

I was going shopping at this store with some friends (we are all minors) and we were at Independence Center. We were going to try things on and a worker came up to us and said we should be shopping in the kids section and said the clothes were downstairs and proceeded to take the item out of my friends hand without asking. We just ignored it and went downstairs, when we did there was no clothes so we went back upstairs and the kids section was right there. Not only had she lied to us but she was very rude and none of the clothes would fit us because they were for young kids. But we kept looking around and two other workers were giving us dirty looks and gossiping to eachother. One of the workers called security on us because we "cant be alone after 3pm" it was around 4 at the time. So we got escorted out by an officer. Get better workers that are not disrespectful. If I could I would give 0 stars but I cant so have the 1.

Every time I go in this Dillards, I am followed around and ask three dozen times if I need any help or assistance. Why do the workers make you feel like a criminal or like you're going to steal something?

I ordered a gown from Dillards and received an empty box. Called to report it. 24 hours later, they denied my claim. I have spoken to multiple customer service reps and everyone has treated me like a criminal and humiliated me. I am a 64-year-old woman and have never had to file a claim with ANY company before but understandably do not want to pay for something I have not received. They did not tape up either end of the box that the garment was supposed to have been in, the box had been crushed and the end had splayed open. I thought Dillards was a good company, but boy was I wrong. New mission in life… Tell as many people as will listen about how horrible this company is. Do yourself a favor and never order online from this company and as for me, I will never step foot inside one of their department stores again. Have been a regular customer for decades, but never again.

I ordered a gift for my elderly dad and it was never delivered. He was heartbroken so, I placed another order, thinking I would be reimbursed for the original one. I tried for months to get this matter resolved. I asked for a supervisor, however, they put me on hold for almost 30 minutes and he was unable to help. Had this happened to me with Nordstrom they would have NO PROBLEM crediting my account. Why would you require a customer to pay for merchandise that they never received. Needless to say, I closed my account and will NEVER shop there again. I have also shared the information with my friends, family, and colleagues l, who stated that they won't either. THIS IS POOR CUSTOMER SERVICE! THIS IS HOW DILLYREAT THEIR CUSTOMERS! To top it off, the people I spoke to could not speak good English and I'm not sure if they even understood what was going on. After speaking to four people, NOTHING got resolved.

As a former employee. Dillards is a HORRIBLE! Company to work for. They don't care, they will fire you about sales when there's no customers but they will keep the perverted assistant manager who sexual harass the young girls. This is store 432 in Shreveport. Jill is a mean and rude $#*! who talk to you so bad a make you cry. The Dillards! Don't care. We slave for them making them all that money but will fire you for stupid $#*! that's out of your control. I'm going tobtry my nest to reach out to the young girl he made so uncomfortable to where she quoted. Then she told the store manager at the time and all she asked her is, how you dress. Them $#*!es is going down.

If I could give Dilliard's 0 stars, I would. They make it very difficult to patronize their store. You better be on top of things when you buy something from them. Let 30 days pass, even 1 day, and you own it, even if it doesn't fit. To add insult to injury, if you are within those 30 days, you have to pay for the return label. If you are exchanging the item, then you have to pay to have the item shipped to your home again. This is so tacky for a store that's supposed to be an upscale store. I won't be shopping there anymore. I strongly recommend that you not waste your money at this store when the customer has to carry so much of the burden for shopping there.

DO NOT ORDER FROM DILLARD. My order was delayed getting delivered and now they will not accept a return as i am past the 30 days from ORDER date! They won't even give me store credit and I am out $716. They want to compete with bloomingdales and saks but their customer service is on the level of Kohl's. Their manager was rude and unhelpful and would not listen to the customer. Their ridiculous return policy is probably the only way the company stays a float. AGAIN DO NOT ORDER. If I was able to give them zero stars I would but this website requires 1 star.

Bought 2 dresses for my daughters and it was torn after second use. Went to return and received the worst treatment and terrible customer service and they refused to return despite paying more than 100$ for a dress that does not worth a penny. They also refused to connect me with manufacturer.

This is by far the worst company I've ever shopped from. If I could give this negative stars, I would. I wanted to order a nice, cute prom dress and it fits too small and I decide to return it. I PAY for the return label and just because it did not arrive on time at their warehouse, they send my item back to my house. I call customer service and their very rude, disrespectful and they are not understanding at ALL. They do not even offer store credit! Do not. I repeat. DO NOT shop from here. You are better off shopping from Macys.

Worst Customer Service. Needed an item very fast. Ordered it. They didn't offer any fast shipping. After two days the status was still Searching. I started to call them. First lady said she can't help me I have to wait. Second one took all my billing info and sent it to some department. Still noting. Third call tels me I have to wait. Then I'm getting a cancellation message on my phone. I'm calling them they say I have to wait my card didnt go through or they didn't know the real issue. And for everything that I'm asking they say we can't help you. I even asked for msome discount and they said no. Just lost my time. Better order from Macy's or Bloomingdale next time. If company want to fix it somexow here is my order number 6 8 7 7 7 3 4 8 1

They advertise one thing, the right pictures and sizing and everything matching what you are looking for - unfortunately when you receive they might as well be children's clothes. Spent 100+ with this company and this is the 2nd time their true color is seeping thru. Non returnable - but the clothes are not as advertised or as described. So I am stuck, thought I was buying something - and recived clothes small enough for toddlers. And I am all of 5ft tall. And oh yes, you get to speak with ( or chat with) the rudest customer service representatives you could ever have the luck to get! NEVER AAGAIN! After years and years of good service, Dillards has gone the way of the world!

I absolutely despise companies that are like this. THEY made a mistake and made ME pay for it. I emailed multiple times and never got a single response. I would not recommend it at all, plenty of other companies actually have good customer service, so go elsewhere.

Unless you are absolutely sure of your size and if you like what you see from only a picture, then do not order from Dillards. They have the shortest most stringent return policy I have ever come across. The countdown for their 30 day return policy starts from the date you placed the order. So you don't even get your items yet and you are out at least 7 days by the time you get the order. I returned my order within 45 days, not realizing that I only had 30 days, and my order was returned to me without a refund. I am out of over $300 for returning items that do not fit me, were returned in pristine condition, in season clothing and all tags on. Worn for only the two minutes it took me to try on. Called customer service and all they kept doing was reading me their inadequate return policy. Other stores are more than 30 days and they do not count the 7+ days it takes to receive the items. I have done much ordering from Dillards these past few years and I will no longer order from them because of their return policy. I learned an expensive lesson.

I followed the size chart on the website when ordering a blouse. When it came it was two sizes too big fitting me like a tent. The company sent me the wrong invoice that was for a person in Canada who ordered a dress that had another invoice number. That made it impossible for me to use the Dillard website to get a return approval. I called the company but was unable to get anyone to answer the call numerous times. When I tried the call back option, the system hung up on me. I emailed the company, and the response was slow. They kept sending to return information to the person in Canada and insisting that I was using the wrong address for my email. I told them that they sent the wrong invoice to me and again provided my correct contact information. They told me that they did not have a customer by my name. I tried to refute the $75 I was charged for the item or have the item approved for return through PayPal. Right away the company found my account when they faced the PayPal inquiry. They sent me an email that it was now over 30 days so I did not qualify to return the item even though it was their fault that I could not do so in a timely manner due to their mistake. Because the blouse was not damaged, I lost the case I filed with PayPal. I am left with an expensive tent of a blouse. This is the worst customer service I have ever experienced!

I am 80 years old and disabled. My husband is 82 years old. I order clothing from Dillards because they have many styles that I like. When something doesn't fit or I don't like it I return it to the store in Naples, FL. Today my husband took several items that I had received and needed to return with all the receipts that I had received. My order came in 3 different deliveries. Two of them had receipts and 1 did not. Since I had copies of my original order I thought that would not be a problem. We drove to the store and my husband went in with all the papers I had and had received. After a while he returned to the car with 1 of the items I had asked him to return. He told me that they made him go upstairs to the women's department to return the items and when he got there the woman he helped him refused to accept the item which I had not received a receipt for even though he showed her my original order. When he returned with the garment I decide to call Dillards to find out how to return this item. The very nice woman who I reached on the phone assured me that she would immediately email me a receipt which I could then use for the return and she assured me that the salesperson at Dillards could have done the same thing. She also told me that the return could have been made at any department and that my husband didn't have to go up to the 2nd floor and only to that department. I find the personnel and the manager of the Naples, FL Dillards to be very thoughtless and not helpful at all.