Dillard'sReviews 254

Everytime I go in there the associates are fighting over you to get the sales because they must make quotas in order to keep their pay. I use to manage there 15 years ago. Its even worse now to the point I hate walking in there and I love their merchandise. I literally hate their service. I get anxiety because they treat their associates terrible by dangling a carrot with their pay and then the customers have to deal with their stress. It's completely unexceptable to make either party feel that way because the company is that cheap. Please consider treating people with respect you will see better sales on all ends.

The formal dress in store was damaged so i ordered online for a overseas award event, the dress arrived the night before leaving so i removed the tags and packed and caught the early flight., when i arrive i hung up the dress and noticed there was stains all over the belt and the dress, when i called Dillards they said no tags not our problem even thou they had all the records of the dress purchase. Buyer beware, in store has rips and missed stitching and online has used items.

I have never had to do an Exchange with Dillard's. The one time that I did, I was on hold for 30 minutes. Someone picked up, never said a word, and hung up on me. I called back. 45 minutes this time. Someone picked up, never said a word, and hung up on me. I tried chat. No one would respond. I sent emails. No one would respond. I finally called the store and they gave me a phone number to text. I finally after hours of trying to get this Exchange done I was able to get a status. Finally days later I get another email saying they're going to charge me $20.50 to send me me one bra. It took one month to get to this point in the exchange. I told them to give me my money back instead and I will take my business elsewhere. I will never shop Dillard's online again.

I ordered a pair of shoes for my wedding. To my surprise, when the delivery finally came the shoes were two completely different sizes and very evident they were not new and had been worn. Calling customer service was 30+ minutes on hold just for them to tell me I have the pleasure of driving 45 minutes to my local UPS store to return these garage sale shoes. I do not recommend this retailer. Used goods sold as new, they clearly don't even check product to ensure shoe sizes match AND you will be in for a treat trying to connect with customer service giving up at least an hour of your life to get things corrected.

Every single time I have ordered a fragrance online, it has leaked in the box and I've had to take it back, what's the point in paying $20 for shipping when I have to drive there every time without fail?

I ordered a purse. It shipped very fast and came with 3-4 days. However I had to return it. Which they charge you around 10$ to return! Lets just say it been a month since the return and I have yet to receive any notice or my money back! I called and emailed multiple times and never can get through to anyone! Save yourself the trouble of ordering from here!

They don't pick up a phone. Don't respond to emails. They sent the wrong size AND color and still take part of the refund for returning something you can't use. Sounds like a fabulous scheme to me. Probably how they stay in business.

This was my first time ordering from Dillards. And it's definitely my last. I ordered a make up palette that only dillards had in stock (probably because everyone avoids them at this point), and it was shattered when I received it. They told me to send the item back and they would issue me a refund. Well, the item was sent back almost 2 weeks ago and I still have not gotten a refund email. Every time I call customer service, I wait on hold for at least 20 minutes (how are they that busy?) and they give me an excuse. This time, it was "they had a lot of ice and snow at the warehouse so it put them a little behind." A LITTLE? I get packages from China quicker than this. I'll probably never get the refund because they seem super shady. Stay away, people!

A friend bought me a pair of boots for Christmas from Dillards.com. We both had covid and weren't able to get together until the beginning of February. I wanted to exchange the boots but they said they had to be exchanged by 1/25/22. Normally I would understand, but with the holidays and Omicron, I would think they would be more people focused, nope. They won't return them. So shop Macy's! They always work with their customers!

I have a prom in march, and I have to find a dress, right? Well, I've always gone to Dillards to get my dresses. I ordered 4 dresses to try on and only one was delivered. I called at 11 am and was hung up on. I call at 6:30, and I've been on hold since. For a store of this caliber, you would think there wouldn't be a huge wait, but nope! I've been listening to their Estee Lauder ad for almost 20 minutes and I'm about ready to throw my phone out the window. I have been waiting for over a week, and I still see my dresses as "In Stock". If you won't send the dresses, just tell the person purchasing. My order was over $700, and I only got 1 $85 dress in the mail that I have to send back because it didn't fit. Thanks for nothing.

Update: I was on hold for an hour and was hung up on. Called again and was placed on hold. Just go to the store if you want to buy their products. Don't order online because their customer service is horrendous.

Absolute worst customer service and refund policies. I received a gift for Christmas and it put it over the 30 day return policy. They were unable to even do an exchange for the right size and when I asked for a manager the customer service agent disconnected our chat. I was able to use an incognito browser to reopen chat and had another frustrating experience with a useless representative. I filed an online concern and after 13 days have still not heard back even though the automated response said I would have a response in 72 hours,

Long story short STAY AWAY and spend your money elsewhere.

I exchanged a black Metal Mulisha hoody I purchased for my boyfriend for Christmas because it was too small. It had tags attached and I had my receipt. It had sat on my counter for about two weeks since I live about 40 minutes from Idaho Falls. I have a large ragdoll cat, and his hair ends up on everything. When I pulled the hoody from the bag I noticed it had cat hair on it. Now, I am not talking large clumps, or an excessive amount, it just had some white hairs on it. I started to wipe it down and apologized with a laugh that my cats hair attaches instantly to anything black. The larger hoody I was exchanging for was on sale, so I asked the salesman if the additional money could be put back on my card or if it would need to be a store credit. He looked at me and said "We aren't the type of store that takes back worn clothing." Insert snotty tone when you read that. I said it hasn't been worn and the tags are attached. He said "but it has cat hair all over it." I asked him to get a manager (yes I was a Karen). She immediately said "Oh we can exchange this, it's obviously not been worn and it doesn't smell. It will just need lint rolled." I exchanged the hoody and got my gift card. I didn't realize until I got home that the salesman had not given me my printed receipt as I requested. Seems intentional to me but that is just my opinion. I didn't catch his name but it was a young 20's aged man who was working in the men's wear section with kind of a Justin Bieber wannabe look about him.

The store manager was called tothe women's department to help resolve a garment issue to be purchased for my birthday. I noticed the garment had been returned back to the floor damaged. To my surprise being a advit Dillard's customer for years when I encounter the store manager Rachel was nasty arrogant, unwilling or lack the proper training a leader to resolve. Needless to say she was no help, just made the problem ugly. However, after Miss Nasty left, the clerk come up with a solution and order the dress for me online! Problem resolve. Dillard's corporate/regional office please contact me.

Ordered a dress online. Followed size chart and dress was way off. Not able to even exchange for correct size or store credit. Would not recommend purchasing online. Waited 30+ minutes to even speak to an online rep.

I brought a pair of nice boots online at Dillards, the day I received the boots I noticed the price online dropped by almost 40.00 so I went to Dillards told them I brought them online and they replied, we can not give you a price difference and if you returned the boot we can not sale it back to for 24 hours. Dillards I feel like I was ripped off because when you shipped my boots out they had already been put on a bigger sale. I was very unhappy with your policy buyer beware.

I have been a long fan of Dillard's but recently their quality and customer service has totally taken a nose dive. I've purchased several items online which have been huge headaches-one item arrived obviously stained, another a wrong size, and there is absolutely no way to get a customer service rep to try to resolve. I have had numerous issues writing item reviews, and again trying to find help is to no avail. Wait times to speak to someone over the phone exceed 40 minutes and this is IF you can get to the hold music before the line disconnects. If you call in about an existing order, a message is heard saying they are unable to take your call, please try again later, and then it disconnects. This doesn't happen if you call to place a new order (of course). I've had issues with sales reps not wanting to help lookup items in store, and frankly I feel like Dillard's no longer cares about the customer-they are only interested in how much money they can squeeze out of their customers. It's unfortunate, bc I have been a loyal Dillard's customer for many years. I will be spending my money elsewhere going forward Mr. Dillard.

I order heels in advance and I planned to get my heels before January 15, but order status didn't change and I text support by myself and just after that they text me that they have problem with billing information in my order and a because of that they didn't process my package and I have to cancel order. I'm so upset I will never order here again and I will never recommend this place for anyone.

Received christmas gift that needed to be exchanged/returned. Receipt (see photos) indicate 30 days for refund or exchange. The gift was purchased 12/23/2021, tried to exchange/return 01/04/2022 and they would not honor. Said it was only 3 days However the receipt does NOT indicate 3 days-it says 30 days. I called manager the next day who said "its not my problem" here is the number for corporate! This is why the store is always empty.

Bought 2 sweaters day after xmas and saw the ralph lauren was marked down from 125 to 87.50. I called the number and press 2 and it doesnt work. So i called back and hit 1 instead to get a person. I called on 1/4 and asked for price adjustment and they told me no to return the sweater and buy it back and pay for shipping again. Going thru the aggravation on that was ridiculous. I asked for the manager name and they wouldn't give me that either. I work in retail and i do anything for the cusotmer. Im going to send this many media outlets also this was my first purchase and my last.

I purchased a pair of UGG's for my girlfriend for Christmas. I payed full price $215.00 after taxes. My girlfriend unwrapped them on Christmas day and was extremely happy. As she tried them on and got to comparing them to an authentic pair, she noticed something didn't feel quite right. The stitching was different, the UGG tag on the back had odd spacing and sat a bit crooked. The lining on the inside could be separated from the outside and wasn't one solid piece. Dillard's sells counterfeit UGG's and charges full price. Do not purchase any shoes from this company! They should be prosecuted as would anyone else for selling counterfeit product's.