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SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS
The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!
PERSONALIZATION
Your jewelry is an extension of you - make it as personal as possible.
Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!
LEGACY AND CRAFTMANSHIP
Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...
Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything went great. The quality and craftsmanship is excellent
AI responses, weird updates about my diamond already being sold, and the ring clearing customs slow makes me think this jewelry is mass produced. Certificate of authenticity is literally just an email saying it's authentic. The ring is beautiful, but the website and customer interface feels super fake. Hoping the ring holds up.
Online jewelry buying is a pleasant experience if all follow this model. Satisfying experience and quality communication.
I built the engagement ring on the website exactly the way I wanted it. Confirmed my order and paid. The ring was delivered exactly when I was told it would be delivered. Absolutely beautiful and a happy bride to be. Thank you
Great experience. Diamondere backed product and honored the warranty. One criticism would be it is impossible to try the ring on without removing the tag to confirm the size which guarantees the full refund if it doesn't fit. Not every ring is the exact same 11.5 or 12 size, depending on the manufacturer. There is a variation sometimes and there is no opportunity to try it on before purchasing it online.
My wife and I are celebrating our 35th anniversary and we each wanted to get the other something special. So we shared some general ideas and we each made our plans! As it turned out we both ended up ordering from Diamondere! Who knew at the time? Needless to say we were both extremely happy with the ability to be involved in the design process. Each selection had clear explanations as to the stones and metal options, which we greatly appreciated! Lastly, in today's "who knows when" something important will be delivered, and what expectations for follow through on the purchase, we are very happy to say it's delivered earlier than expected. The piece I ordered for my wife is beautiful, and in the sunshine it simply is dazzling! I'm sure I will be really happy with what my wife designed and ordered for me. Congratulations on an excellent customer service experience!
I returned a ring for store credit and they worked with me to redeem it years later for a beautiful matching set.
They were in communication with me the entire time and the product was amazing
I had a great experience. I am considering returning the ring however as it is smaller than I anticipated. Purchasing without physically seeing is a challenge.
The process of this purchase was better than expected. With helpful information throughout the process. Added security made me more comfortable with making such a significant purchase. I'm very satisfied with the ring I received. It's absolutely stunning. Thank you to everyone involved in making this purchase possible.
Such amazing quality jewelry and eaquay as amazing customer service! I have already placed another order. I got an aquamarine ring for my son's birthstone and ordered one for my husbands now as well!
I appreciate the recommendations from their Customer Service Team. The entire process was very prompt and organized. The custom writing on the ring and fhe quality of it made it an amazing experience. I would order from them again.
The entire process from ordering to delivery was an easy and efficient process. The ring that I ordered was delivered without a problem and the quality is outstanding. Black Gold with diamonds & a ruby center stone. So absolutely gorgeous! Great company who works hard to make their customers happy.
No complaints, they were very communicative during the process, upgraded my diamond for free, ring is beautiful and as described.
I loved having so much customization on the stones and metal. Final result was perfect so far. Looking forward to creating another piece in the future
It was very easy to pick out the ring and order. But then, I had changes that needed to be made. I switched the address to send the package to twice and also removed the inscription, and they took care of everything seamlessly. They were very accommodating and easy to work with
It was very easy to view possible ring configurations, and the format is super-simple to operate.
Purchased the Andi/Madalyn engagement ring and matching band, both bands arrived looking absolutely beautiful. My new wife was completely speechless when she first saw it. Shipping and crafting details were readily available and accurate.
10/10,5 Stars. My new go-to jeweler for anniversary gifts.
Overall good experience. The black hold wasn't as black as it was advertised. I know it wears with time, but it wasn't very black when I got it in the first place. The shipping was a mess. Got 4-5 emails different from UPS with different delivery dates. Other than that, it was good. Easy purchase, and the ring looked good (besides the black). Would recommend and would purchase here again
Answer: Yes, they stand by their work as life ng as it is within the 100 days.
Answer: Hello Kelli, Thank you for reaching out to Diamondère, where all your jewelry will be custom-made and handcrafted with the finest natural gemstones. We offer a complimentary certificate of authenticity from GIA if the design has 0.45 pointer diamond or above, else certificate comes from DGLA (DIAMOND & GEM LABORATORIES OF AMERICA). We do not offer appraisal services but most local jewelers can help you with this. I prefer if you use a GIA certified appraiser and usually our gemstone jewelry appraised for a minimum of 120% more than what customers pay us! Please note that we offer complimentary engraving, shipping and a certificate of authenticity from reputed gemological institutes with every order. I look forward to hearing from you. Best, Cherie
Answer: Hi, I have ordered rubies and sapphires from Diamondere and the quality is very good. I have been working with Diana who has taken very good care of me over the last couple of years. I would ask for her when you order from them. I have been extremely happy with the quality and I assure you, I was a skeptic too because I like very good quality jewelry. Diana will walk you through the process and will be in touch with you every step of the way including showing you the stone before they put it in the piece of customized jewelry. I hope you love your emerald as much as I have loved all my pieces of jewelry. The diamonds are wonderful too!
Answer: Asuming they can get the ring correct. I have had to send my stock ring back twice because it lacks any of the intricate detail shown on the site.

